Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. And sure enough, the feedback was that things were starting to slow down. This is our first episode of 2022. Paul, how are you?

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ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both.

Product Research 86

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Atlassian

JANUARY 21, 2022

By sharing the written review ahead of time, managers can set the foundation for positive communication. Writing your self assessment for 2022. Dig through old emails and to-do lists, comb through your completed tasks in your project management software. Frame your suggestions positively. So much for that. Life goes on.

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Software Review User Testing Construction Product Research 123

Gainsight

JUNE 2, 2022

As many know, Hubspot is a leading CRM platform. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. That couldn’t happen without impeccable leadership. A female Chief Customer Officer ascended into the CEO position.

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UX Studio

DECEMBER 14, 2023

We made an impact in challenging industries, from cybersecurity to healthcare, and we took the challenges of fintech solutions to logistics. First, we experimented with concepts, tiny MVPs such as “Marky”, which was a transcript app just one step ahead of the public explosion of voice recognition technologies.

Research Software 89

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Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022. We learned a lot.

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Johanna Rothman

APRIL 4, 2022

Technology gets old. Here's a story about how technology changes one day at a time and everything is okay—until it's not. I hand-crafted the HTML, possibly in PageMill or whatever we used for our sites back then. ” I had to hire someone to move my Blogger blog and HTML site from old technology to new technology.

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PMLesson's Ace the PM Interview

DECEMBER 4, 2021

If you're a software engineer interested in joining the booming fintech industry, you have undoubtedly heard of two of the current fintech giants: Coinbase and Robinhood. Both Coinbase and Robinhood are financial technology or FinTech companies. Not only that, it is well-known for its mobile app that was first released in 2015.

Reporting Tools 52

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Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. But no matter how isolating a management position can feel, you’re not going through it alone. What does good, actionable feedback look like?

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ProductPlan

JANUARY 21, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Gainsight

NOVEMBER 23, 2022

With Pulse Europe 2022 in the rearview mirror (we can’t believe it either!), Customers felt a community hub is the solution in tough times. According to their executive leadership, Community is a must-have. Cognite CSMs joked that the community is “taking their job away” (in a positive way!)

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

Bain Public

DECEMBER 9, 2021

At Bain Public, we believe that giving back is good business and excellent for the pedagogic value of enhancing our technology, market and industry understanding. Not only that: giving back requires active involvement and implementing solutions in response to product leadership challenges and Canadian startup ecosystem expectations.

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Mixpanel

FEBRUARY 16, 2024

And when you’re building an analytics tool for everyone , persona work is nuanced. As a Product Lead, I continuously emphasize to our broader team the importance of defining personas so that we’re clear about who we’re targeting when shaping our product or positioning. Here are a few ways we do it.

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Userpilot

NOVEMBER 5, 2022

Escaping the Build Trap by Mellisa Perry @ Product Drive 2022. The key difficulty that many teams face is choosing the right frameworks and tools for their jobs to be done. Organizations, however, often forget about this value exchange system and that’s how they fall into the build trap. Would you like to learn a bit more?

Research Software 92

Research Software Feedback Software Product Research User Testing 92

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Feedback Software 89

Userpilot

NOVEMBER 30, 2022

These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference. Choose the right assets to drive publicity, use user feedback to tweak the messaging, and set the right expectations regarding the timelines.

Feedback Software 90

Feedback Software User Testing Data Visualization Onboarding KPIs 90

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. Again…Why? What’s your story?

Technical Review 103

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PMLesson's Ace the PM Interview

DECEMBER 13, 2021

However, it's very challenging to get a full-time position at many of these companies. To help figure out which internship program (and workplace more generally) is right for you, we created this list of the 8 best tech internships in 2022. Employees routinely say that the best places to work are some of the big tech companies.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

The Product Coalition

FEBRUARY 27, 2022

So you found a new position as a product leader, congratulations! I decided to write this article to help you, product leaders, with your new position. Even if you’re not starting a new position now, you probably won’t retire from your current company, so at some point, the tips in this article would surely be relevant for you?—?save

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Gainsight

FEBRUARY 15, 2023

The Current Market Is Good News for Product Peeps We’re seeing a lot of folks in SaaS affected by layoffs and cuts on spend. Right now, teams everywhere are reevaluating their technology and spend. Convincing leadership to invest time and energy into approving and implementing new processes can be drawn out.

Product Research 52

Product Research Feedback Software Customer Experience User Testing 52

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Roy Madden

APRIL 4, 2022

Leadership Changes’ is a Strategic Move AI Model that intelligently scans for new leadership change announcements. This model will be able to find relevant updates even if the term “leadership change” isn’t explicitly used. The AI Model will continuously learn and include new terms, keeping pace with ever-changing technologies.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54

The Product HQ

FEBRUARY 1, 2023

While it is a senior position, there are numerous career paths, such as Group Product Manager (GPM) and Principal Product Manager (PPM). One of the main differences between the group product manager position and the principal product manager role, is the capacity in which they contribute to the product management team.

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Product Management Product Manager Certifications User Testing 52

People-First Product Leadership

JANUARY 22, 2024

A 2022 Product School survey found that 45% of product managers felt their team lacked the necessary skills or experience (report behind paywall) A 2020 survey by Amplitude reported that 44% of product managers struggle with building and maintaining high-performing teams. Top that off with.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Intercom, Inc.

MAY 25, 2022

Those customer interviews you did 6 months ago that informed the decisions you made for 2022? In shrinking markets, you get stronger feedback and learn faster whether your product is there and what needs to change. It’s May 2022. Des: As good as can be in the tech-pocalypse of 2022. They’re quite probably outdated.

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User Testing Product Research Roadmap Customer Experience 138

Business of Software Conference

FEBRUARY 16, 2021

We caught up with him following the announcement of an $11 million funding round for the 13 year old SaaS business which he describes as, ‘Seedstrapped’. Food for thought for anyone on the Long, Slow SaaS Ramp of Death…. It’s Mark Littlewood, from Business of Software. And I was a software developer before.

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