Gainsight

APRIL 22, 2024

Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat.

User Testing 52

User Testing Customer Feedback Customer Experience Product Research 52

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 104

Framework Feedback Software User Testing Customer Experience 104

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software User Testing 81

The Product Coalition

FEBRUARY 4, 2024

Your product’s value needs to be defined, delivered, and perceived as such by your customers. If this isn’t challenging enough, what your customers want and need varies based on their profile and maturity with your product. Do all of your customers use it the same way and for the same purpose? Likely not. automatic reports).

Framework 122

Framework Reporting Tools Definition B2C 122

Product Innovation Educators

APRIL 22, 2024

These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. They also lead to more influence in our organizations. 1:14] Who is Chad McAllister?

Research Software 101

Research Software Certifications Product Research User Testing 101

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness.

Product Research 100

Product Research Data Visualization User Testing Customer Feedback 100

Product Innovation Educators

JANUARY 8, 2024

Mastering the art of customer conversations – for product managers As a product person, you know or at least have heard how important it is to talk with customers. Also, if you are not a complete newb, you also know you can’t simply ask the customer what they want. 6:09] How do we ask customers the right questions?

User Testing 102

User Testing Customer Feedback Research Software Customer Experience 102

Andrew Chen

JANUARY 3, 2024

I headed up Uber’s driver and rider referral programs at various points of my time there — I provide a framework to think about referrals as an ask/target/incentive/payback, and break down the components of each one. The Next Next Job, a framework for making big career decisions. Happy 2024! Creator Economy 2.0:

Books 86

Books ChatGPT Reporting Tools Research Software 86

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 76

Data Visualization UX Research Software Feedback Software 76

Userpilot

NOVEMBER 15, 2021

According to Forbes , the SaaS industry will be worth around $370 billion by 2024. With that being said, businesses should always be in the process of running product-led growth experiments to reduce risks and make the product meet customer requirements in this highly saturated market. What is a product experimentation framework?

Onboarding KPIs 91

Onboarding KPIs Framework User Testing Feedback Software 91

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

TechEmpower - Product Management

DECEMBER 11, 2023

Is user interface and graphic design a necessity? Some offer specialized skill sets like expertise in a particular programming language or framework, or specific domain knowledge. If you require user interface or graphic design, the selection process will differ slightly. How do they handle testing?

Software Developers 118

Software Developers Software Development Software Review Development 118

Userpilot

MARCH 15, 2024

How to conduct user data analysis? TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. This improves customer satisfaction and retention. Why is it important? Let’s get to it!

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

JANUARY 31, 2024

Are you wondering how to conduct user behavioral analysis to inform your product decisions? This article explains: What user behavioral analysis is Why it’s important The key steps in the analysis process Different types of analyses Let’s dive right in! Start user behavioral analysis by defining your goals.

Data Visualization 52

Data Visualization Customer Feedback User Testing Customer Experience 52

Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

Product Research 236

Product Research Onboarding KPIs Feedback Software User Testing 236

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 217

User Friction Customer Experience Customer Feedback Analytic Tools 217

UX Planet

FEBRUARY 19, 2024

You might think that OKR has only two components, but in reality, there are three components: Anatomy of OKR framework. For example, we can track customer retention rate to understand how our product retains customers. For example, what should we do if we want to improve our customer retention rate from 60 to 80?

KPI 75

KPI User Testing Product Research Customer Experience 75

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products. UX research aims to identify specific user pain points.

Roadmap 86

Roadmap Customer Experience UX Product Research 86

Userpilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Web analytics tools.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools Research Software 92

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

Research Software 78

Research Software Feedback Software User Testing Reporting Tools 78

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

The Product HQ

MAY 10, 2024

According to Glassdoor , the average salary for a product manager is $155,611 as of 2024. The product manager role meets at the intersection of three disciplines: Business Technology User experience (UX) With those skills, you contribute to everything from product vision to product development.

Customer Experience 52

Customer Experience Data Visualization User Testing Reporting Tools 52

The Product Coalition

APRIL 20, 2023

Augmented reality apps may sound futuristic, but consumers and marketers are embracing the concept far more quickly than you may expect. In addition, 38% of marketers reported employing augmented reality to engage customers online and in-store. By 2024, there will be 1.73 Check it out.

Technical Review 122

Technical Review Reporting Tools Vision Software Review 122

Userpilot

NOVEMBER 8, 2023

TL;DR A user behavioral persona is a document representing a distinct group of users who share similar behaviors, motivations, and goals. site search data and other analytics) to map out the behaviors , habits, and methodologies of your target users. You can also use analytics to identify how your most engaged users behave.

Data Visualization 81

Data Visualization Analytic Tools Research Software Customer Experience 81

Product Innovation Educators

MAY 13, 2024

This article explores the fundamentals of portfolio management, its goals, and frameworks for structuring portfolios, and provides insights on aligning product innovation projects with organizational strategy. ” Portfolio management is the key to driving successful innovation and creating products that customers love.

Customer Experience 96

Customer Experience Technical Review Research Software Product Research 96

Lenny Rachitsky

JANUARY 23, 2024

” Gong is one of the fastest SaaS companies in history to reach $100 million in annual revenue, has over 4,000 customers—including companies like Snowflake, Shopify, HubSpot, and LinkedIn—and has raised more than $500 million from Tier 1 investors like Sequoia Capital, Coatue, and Thrive Capital.

Feedback Software 102

Feedback Software User Testing Customer Feedback Workshop 102

Userpilot

NOVEMBER 23, 2023

TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. User acquisition cohorts consist of customers who signed up for the product or purchased a subscription within the same time period, for example, a week.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

ProductPlan

MAY 16, 2023

We’ve seen a little bit of everything, and the customer-facing roadmap has been critical during these changes. As annual planning took shape, it became clear the 2022 customer-facing roadmap needed to evolve. The product team began by conducting a few internal and customer interviews to gather feedback on the 2022 roadmap.

Roadmap 52

Roadmap User Testing Customer Feedback Customer Experience 52

UX Planet

DECEMBER 11, 2023

The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), UXCC Student Review(s): “[T]he feedback I received in this course is worth the money. CareerFoundry (CF) — Voice User Interface Design Course ? as of the last month of 2023.

Technical Review 70

Technical Review Certifications Software Review Feedback Software 70

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Mixpanel

MARCH 22, 2024

The banking and finance industries have seen a lot of disruption in the last 15 years that’s brought financial services even closer to consumers. Modern fintech users demand more flexible journeys, with a survey finding that 71% of them now prefer multi-channel interactions. Let’s delve into each of these elements in more detail.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

Reveal

AUGUST 17, 2022

Analyzing data became accessible to all business users. And so much has changed the way businesses and customers consume and work with data. Data quality management (DQM) combines technology, processes, organizational culture, as well as the right people to deliver accurate and useful data that all users can benefit from.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Modus Create

JUNE 20, 2023

These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time). The DevOps experts review, audit, test, scan, and debug code to ensure the application passes critical security checkpoints.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Bryce York

SEPTEMBER 19, 2023

The official Slack AI product looks great, but with limited access and add-on pricing, I decided to open-source the version I built in September 2024. The Slack AI Solution Hunch It was time to capture my **solution hunch — i.e., what I imagined to be a viable solution based on my existing customer and domain knowledge**.

Artificial Inteligence 52

Artificial Inteligence Customer Experience User Testing ChatGPT 52

Atlassian

JANUARY 27, 2022

More than anything, we’re grateful for our customers, staff, and stakeholders. Customers look to Atlassian for innovative products that take the “work” out of teamwork, and we’re committed to coming through for them. Wins for enterprise customers. Download our Q2 FY22 earnings report here. Get off of onto my cloud!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

The Product Coalition

JANUARY 12, 2020

At first, I decided to run some free workshops for our customers. So this is a comprehensive guide to setting goals using OKRs and rolling out the framework in your team, and then more broadly, to other teams, if that’s what you want. I’ll give you some context and an example to help. Think about the dependencies of your objectives.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78