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Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Don’t worry, we’ve got you.
90% of executives say they prefer visual storytelling over dense reports. Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox. Customers dont care about data structures. Execs dont care about architecture diagrams. They care about impact.
Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. By the end of this read, youll also know how difficult (but doable) it is to balance AI automation and human-centered UX design in 2025 and beyond.
Productside | Product Management Courses & Training Product PickEm 2025: The Ultimate Startup Showdown The biggest showdown in product management is BACK and this time, its all about the most promising startups. You get to vote for the tools you believe in and help crown the final winner via our LinkedIn polls on the Productside page.
In this post, we’ll take you through 10 mobile app development trends and the mobile app development changes shaping 2025. Mobile app development trends In 2025, app developers are moving quicker, using smarter tools, and finding easier ways to create better experiences for users across all kinds of mobile devices.
The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.
As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. In this post, I’ll walk you through how these tools compare based on actual, hands-on use, not just pricing tables and feature checklists. Starts at $300/month for 1,000 MAUs.
Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Four winners.
It’s what you do with the behavior data your app collects. And by behavior data, I dont mean installs (thats the easy part). Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage. What is mobile app tracking?
While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Lack of product analyticstools: Analytics capabilities are limited to tracking engagement with Chameleon-authored content. Comparing Userpilot vs Chameleon.
The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK.
Experts predict the Customer Analytics market will top $24 billion by 2025. That growth is driven by a common difficulty facing many of today’s businesses—mountains of data and no way for non-technical people to make sense of it. That’s where Customer Analytics comes in. Common Customer Analytics Features.
If youve ever tried evaluating product tour tools, you know the surface-level comparisons dont tell you much. Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views.
Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. What are the different types of help center software?
To deliver high-quality online courses we were patching together several different tools to create a good student experience. At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync. It was our primary tool.
Today, in 2025, the real battleground isnt on the streetits in the palm of your hand. The answer lies in offering what others dontfeatures that make life easier and smarter, like real-time financial insights, savings alerts that actually help and seamless integration with the digital tools people already use.
From the continued rise of mobile commerce to virtual-reality try-on tools and AI customer service, some consumer trends have proven to be evergreen while others fall out of fashion in a season. To help you better understand the mind of today’s consumers, we’ve broken down 10 key insights for e-commerce from our 2025 global report.
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Overview Managed Services Compare Plans What's New? Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests.
According to the Nielsen Norman Group, quantitative data can identify where users encounter problems, but it often fails to explain why those problems occur Nielsen Norman Group,2023. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.
The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.
As a fellow PMM who’s been there, I can tell you that traditional analyticstools just don’t cut it anymore. That’s where Userpilot’s mobile analytics come in. It’s built for product people who need clear insights without drowning in data. Why choose Userpilot for mobile analytics?
Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. But is Intercom Mobile still worth the investment in 2025 and beyond? This allows customer service reps to maintain full context when users switch devices.
Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. Besides, these e-commerce technologies have promoted the instant transfer of data and mobile devices. A report by eMarketer states that online retail sales will reach $6.17 billion by 2025 from $46.2
Remember, an API defines a pre-defined language for how code can interact with another service. Just like with any other product or service, if our customers cant get through onboarding, they wont be able to use the product or service. Theres one model for when you need to access the API to act on your own data.
In 2025 (and beyond), growth will come from existing customersnot endless new acquisitions. Resources are reserved for tools and tactics proven to move the needle. Chief Revenue Officers (CROs) who fail to leverage Customer Success (CS) as a revenue engine are potentially leaving millions on the table.
You have to use these things together.â This is echoed by data from Gartner , which found that 63% of product leaders who failed to adapt their strategies in response to market shifts saw declining product performance within two years. For senior product leaders and their teams, the message is clear: Embrace the disruption.Â
As Erin Gordy explained: We just didnt have any insight into what our customers were doing. Messages about new features or value-adding upgrades would get lost in inboxes. I was literally asking my product team to pull a report every other week of who upgraded or downgraded. People were dropping off, and we didnt know why.
Rachels team once built an onboarding automation tool for HR teamsgreat for enterprises hiring hundreds at a time. Instead of chasing shiny objects, Rachel recommends expanding adjacently, where you already have traction and insight. Many teams are already using AI and MLchatbots, analytics, automationbut failing to talk about it.
Electronic Health Records, or EHR, are digital libraries that house invaluable patient medical history data. Simply put, it’s the capability of different EHR systems to share, interpret, and collaboratively use data across various healthcare environments. It does not require the ability to interpret the data.
Unlike traditional marketing’s short-term, campaign-focused efforts, growth marketing uses a data-driven approach that spans the whole customer lifecycle and promotes continuous improvement. Checklists are a powerful onboarding tool. Use in-app messages to announce new features and drive upsells and cross-sells.
Subscribe now Here’s what I’m covering this week 🗒️ STUDY WITH JAY: When Thoughts Become the New SaaS Market 🎧 TWO PODCASTS: Services Management and 2025 Intro to Video 🤔 EVENT: AI FRIDAY EVENTS DAY - 3 Dedicated AI+Product Sessions STUDY WITH JAY: Who needs keyboards when you’ve got brainwaves?
If you’ve just been tasked with creating interactive product tours for your product, deciding on the best tool can be tricky. So, what should you look for in your search, and which tools should make the cut? What are the best product tour software tools? So, which of the tools out there is best for you?
Forum monitoring is essential but tedious Here's how AI can help By Boris Berenberg Posted in AI Transformation , Product Development Published on: May 20, 2025 Last update: May 20, 2025 If you build products for customers, chances are youve explored how AI can help. However, the process of monitoring these forums can be tedious.
According to Benchmarkits 2024 B2B SaaS Performance Metrics Benchmark Report , the average new customer CAC for B2B SaaS companies is $1.76, while the average expansion CAC is only $1.00. With the right tools and workflows, CS teams can help unlock meaningful expansion opportunitiesfast. What a huge difference!
And as a customer success (CS) leader, if you don’t understand the differences under the hood, then you’re leaving insights, productivity, and revenue on the table. For instance, tools like Staircase AI can surface real-time customer health insights, which could lead to surprise churn if missed.
In this episode of Inside Intercom we hear from Norman about his own motivations, why he believe privates enterprise can play an integral role in positive change, and how his company Carbon Crowley (part of the Cool Planet Group) harnesses data to empower major corporations in making huge energy and cost savings. Norman: Yeah, definitely.
Enter mobile app analytics software that unlocks insights and empowers smarter decisions. What is mobile analytics software, and why do you need it? Mobile analytics software is a suite of tools designed to help you track, measure, and understand how your mobile app performs and how users interact with it.
Use in-app messaging to make customers part of your product storytelling while creating public roadmaps, release notes, or press releases for the big picture. Gartner predicts that 75% of companies will “break up” with poor-fit customers by 2025. For example, almost any company would benefit from a dataanalyticstool.
73% of consumers consider customer experience a crucial factor in their purchasing decisions, but only 49% of companies report delivering a “good” customer experience. One game-changing opportunity for CX teams and leaders in 2025: open text analysis. Many organizations know there is work to be done.
In the healthcare industry, the performance of your marketing strategy directly depends on whether you adopt HIPAA-compliant analyticstools or not. Because, while other industries can freely collect web analyticsdata for marketing use, this simple task comes with additional challenges for healthcare companies.
Marketing: Understanding the Audience Beyond Campaigns: Marketing teams often focus on crafting compelling messages, but applying a product mindset can shift the emphasis to truly understanding the audience. These questions help uncover the real problems that the product or service can address.
Whether its hard to visualize this way of working in your context or you havent come across many real-life examples of how other similar teams are approaching this, we get it. Plus, each airlines system has unique error messages and codes. The struggle is real. Understandably, airlines want to reduce these fees.
That was the key message in our recent webinar with Contentsquare: Optimizing Digital Experiences: Strategies from AB Tasty & Contentsquare. Personalization = Relevance Our 2025 Consumer Trends research confirms it: Shoppers now expect relevance, not just recognition. Here’s a quick breakdown of the top takeaways. More worrying?
How to Switch from UX to Product Management in 2025? (A You gather insights through research, testing, and feedback, making sure products meet real userneeds. You Make Data-Driven Decisions You rely on research, testing, and analytics to guide design choices. I assure this blog is going to be super actionable.
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