Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

SEPTEMBER 21, 2020

Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Since experimentation has become a discipline on its own, there are established best practices for cross functional teams to follow.

Customer Experience 158

Customer Experience Data Visualization User Testing Product Research 158

ProductPlan

OCTOBER 1, 2020

Product leaders can’t spend all their time globetrotting from one event to the next. The events range from large-scale conferences to smaller invitation-only opportunities, and many offer options to attend virtually. This Australian product management event from Brainmates offers something for everyone. Agile Leadership Summit.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. The team composition is wrong.

Weak Development Team 89

Weak Development Team Reporting Tools Agile Customer Experience 89

Tyner Blain

AUGUST 10, 2023

The Jobs of the Problem Statement This article continues a series on the three critical flaws in most product development processes a problem statement exists to address. To reduce the confusion, delays, and waste teams face as a result of not knowing why something is being asked for and not knowing what good enough looks like.

Systems Review 52

Systems Review Customer Experience Software Review Weak Development Team 52

The Product Coalition

APRIL 2, 2019

As a follow-up on my article 3 sins of implementing Agile , I am bringing this idea to Scrum , the most common manifestation of Agile. The company implements Sprints as two or three-week development periods used as a planning unit. The company implements Sprints as two or three-week development periods used as a planning unit.

Weak Development Team 60

Weak Development Team User Testing Product Research Agile 60

People-First Product Leadership

MARCH 4, 2024

I conducted an event titled “ Top 5 Skills to Stand Out as a Senior PM in a Hybrid World” for Reforge on Tuesday, 27 February 2024. Event Recording Slides Two questions asked during the event reminded me of my time at Pearson. Starting a community of practice I joined Pearson to create the Future Technologies team.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

The Product Coalition

MAY 7, 2020

The only sensible way to live in this world is without rules’ (Batman, talking at a recent product event about his preference for Kanban over Scrum) To answer whether they can, and should, work together I have considered 3 categories: skills, stages and application of these skills. The 5 Why’s and How?—?often

Weak Development Team 80

Weak Development Team Management Management Customer Experience 80

The Product Coalition

MAY 15, 2019

A story of love, hate, oppression and triumph I’ll admit, I’ve started to fall out of love with agile over the past year or so?—?don’t I wholeheartedly believe that you need to be adaptable to survive today but the further I travel on my own journey the more I wonder if we as an industry are moving past agile. Enter agile.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Folding Burritos

SEPTEMBER 7, 2015

How can this kind of stress be any good for our teams in the long run? The lesson I’ve come to learn over the years is that we need to accept and embrace deadlines as a positive influence on our work. The good and bad parts are, however, separated by a very fine line. Turning deadlines into a positive influence.

Weak Development Team 170

Weak Development Team Positioning Software Developers Software Development 170

The Product Coalition

FEBRUARY 15, 2021

TL; DR: How to Make Agile Work in Fast-Growing Startups For years, I worked in several Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. These are my lessons learned on making ‘agile’?—?including including Scrum as a framework?—?work work in a fast-growing startup.

Agile 180

Agile Startups Technical Review Software Review 180

Izenda

JUNE 17, 2019

For 34 minutes, the most-watched sporting event of the year was reduced to the half lit interior of the Mercedes-Benz Superdome. It’s often lumped in with “poor-planning skills” and “control issues.” But rather than having an agenda and filling it with events, the reactive product manager lets the events set the agenda.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

Gainsight

JUNE 9, 2021

They envisioned themselves as a CS Pit Crew for a racing team with the CSM as the driver. Major Takeaways: Companies need to organize and set up teams properly to accomplish growth. They also have to realize that customer success is a team sport that requires a coordinated effort between CS and Sales. The answer?

Customer Experience 52

Customer Experience Weak Development Team Framework Technology 52

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Both of these examples would increase the lifetime value of that customer , as well as take the pressure off your sales team to close new business. Speed is of the essence here. Lower support costs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. Show up with an idea” Jonathon: That’s fascinating to me, because you have a really different approach for putting together these events that a lot of other conference organizers don’t have. Louis tells them: “ Don’t show up with a talk.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

The Product Coalition

JUNE 10, 2019

We’re going to go all inception on this and I’m going to present it in the way I often do when getting teams to do this for the first time?—?a What would usually happen is as a commander you would develop your initial plan, once done you will present it to a group, usually your commander, peers, other impacted parties and your team.

Weak Development Team 60

Weak Development Team Customer Experience Framework User Testing 60

Userpilot

DECEMBER 11, 2019

This is way more efficient than relying on your already-busy dev team. You can add interactions so that other team members can see the functionality. You can also use InVision to gather feedback from other team members, and collaborate with them on your designs. Once your design is done, you can hand it over to your dev team.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

The Product Coalition

JANUARY 26, 2024

The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. Mini-research means following agile and pragmatic research principles when time is limited and resources are scarce. Choose the few top metrics where positive movement could have the most impact.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 174

User Testing Weak Development Team Customer Experience Customer Feedback 174

The Product Coalition

MARCH 2, 2020

manifest themselves in Scrum stakeholder anti-patterns which easily can impede any agile transition. The Scrum Stakeholder and Organizational Excellence in Legacy Organizations Regularly, InfoQ applies the ‘ Crossing the Chasm ’ metaphor to engineering practices, thus covering a part of the agile movement to create learning organizations.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Userpilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. The Customer Success team’s role is to close the gap between customer expectation and customer experience. in-app events. collect in-app VoC data with product analytics , NPS surveys , microsurveys , and live-chat.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

nulab

NOVEMBER 11, 2020

Tips, tools, and methods for developing ideas fast can be a real lifesaver when you’ve got to be creative on tap. The same is even more vital when you’re working as a team. Event ideas. Then they, in turn, can add their own comments for you and the team to read back. Invite everyone onto the team. Panic ensues.

Weak Development Team 100

Weak Development Team Positioning Document Agile 100

Business of Software Conference

DECEMBER 11, 2019

Agile methodology sounds confusing and difficult, but Bethany Pagels-Minor breaks it down to bite-size slices of delicious cakes that will will help every team work better, communicate better, and provide better returns. Upcoming Events. It’s called ‘the many flavors of agile and what’s the right one for your team?’

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

The Product Coalition

FEBRUARY 8, 2020

Hence, if you recognize some anti-patterns in your daily work, why don’t you ask the rest of the Scrum Team for support? The Role of the Product Owner According to the Scrum Guide “The Product Owner is responsible for maximizing the value of the product resulting from work of the Development Team.” Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team User Testing Product Research Technical Review 78

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? We got the team together and went to work on it. Find out more about BoS Europe 2019 here. Transcript.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

The Product Coalition

JULY 14, 2022

Whether you are new to the position or you have your fair share of experience, there are some dangers for product managers that not many people talk about. This creates something of a “hit or miss” approach to my personal development. Assume you are developing a minimum viable product (MVP) to show at a convention, for example.

Product Research 121

Product Research User Testing Customer Experience Weak Development Team 121

The Product Coalition

OCTOBER 11, 2022

Often my contribution is discernment or understanding of how things fit together allowing me to navigate vagueness and generate actionable clarity for what to do next, create a strategy for the future, or simply provide more perspective on how an event or product might affect other systems connected to it. Asta Roseway , Microsoft Research).

Engineering 78

Engineering User Testing Research Software Weak Development Team 78

UserVoice

MAY 4, 2018

One of the most important, and often most-overlooked, aspects of adopting a “little-a” agile culture lies in the application of continuous improvement practices. And while Scrum has this function built in on the team level, the sprint retrospective is insufficient to serve the needs of continual improvement of the organization as a whole.

Weak Development Team 100

Weak Development Team Customer Experience Feedback Software Customer Feedback 100

The Product Coalition

FEBRUARY 23, 2022

Customer Development It always starts with the customer. It is the single most critical factor in determining whether a product makes money, yet it is an afterthought, a last-minute consideration made after a product is developed.” We develop our product to take advantage of our desired distribution channels.

User Testing 130

User Testing Research Software Customer Experience Product Research 130

ProductPlan

AUGUST 15, 2019

Enterprise architects face a number of hurdles when they try to discuss weaknesses and shortcomings, share their plans for the future, or seek out the approval of others. With a personalized frame of reference, stakeholders can better assess what it will mean to their teams and priorities. Communicate with various stakeholders.

Enterprise 61

Enterprise Technical Review User Friction Weak Development Team 61

Modus Create

JUNE 29, 2020

In the world of Agile IT projects, there are a lot of misunderstandings and expectations of what a CoE is and how a CoE should work to deliver results. By creating CoEs we are taking the best of our values and making a structured program that help our teams to: Consolidate the knowledge and best practices they already have.

Research Software 89

Research Software Weak Development Team Technical Review Customer Experience 89

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. My goal was to put our varied methodologies and techniques (Lean, Agile, Jobs-to-be-Done, design thinking, etc.) Anders Ericsson.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

The Product Coalition

APRIL 30, 2018

The road is in bad shape. Every possible series of events is happening all at once. if your development stalls, or you waste time on unnecessary things, you fall behind the competition and will have to work twice as hard to catch up and get ahead. The amount of hours you have for development is limited by your resources.

Product Research 68

Product Research User Testing Feedback Software Customer Experience 68

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

OCTOBER 1, 2019

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Most important in the enterprise space is our sales team. And they all want to know what’s the question that the sales team wants to know? BoS USA 2019 BoS Europe 2020.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

UX Studio: Product Management

FEBRUARY 26, 2019

This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. It will introduce the top UX agencies here and shamelessly put our team on the list as well. The team also holds trainings and workshops. Telepathy employs 45 people in its San Diego office.

UX 80

UX Data Visualization Research Software Analytic Tools 80