Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Let’s build a new product. A whole year!

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One Get it done, and move on.  I hear this every day, in every sector, at every stage of growth.  So

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

MARCH 6, 2023

Consequently, travel software development companies come up with a solution called travel management system. Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. When surveyed, 98% of travel managers claim the most significant metrics are policy compliance, travel experience, and expenditure.

Reporting Tools 102

Reporting Tools Travel Systems Review Data Visualization 102

Userpilot

FEBRUARY 23, 2023

TL;DR Customer feedback is any information provided by customers about their experience with a product or service. By harnessing customer feedback, you can see whether your product meets their needs, uncover user friction, and make your customers voices heard. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Roy Madden

SEPTEMBER 6, 2022

Gathering research used to involve sporadically visiting Google and searching by keywords. With the help of Feedly’s powerful AI search engine Leo, they have defined a new research category at the intersection of travel and mobility technology, spotting trends and shifts in the industry almost before they happen.

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Just one line of poorly written code can drive an enterprise into the ground, meaning that your projects can also come to an end because of them. Embrace coding conventions.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Userpilot

FEBRUARY 27, 2023

You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

So in this post, we’ll compare their functionality for customer feedback, and explain in more detail why Spekit is not the best choice. TL;DR Collecting customer feedback is an important task for any product team. You can’t tag your NPS/survey responses in-app and use these tags to segment your audience by them.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in! Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you gather from people after they use your product and interact with your customer service department. Customer feedback helps you discover friction points in your product and determine if your product is valuable to them. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 21, 2023

TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product. They can be categorized into two types: full product tours (detailed walkthroughs) and interactive manuals (contextual in-app guidance). All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 24, 2023

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. Interactive user guides can take the shape of product tours and interactive manuals. All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Mind the Product

NOVEMBER 20, 2018

Barry O’Reilly, Founder and CEO of ExecCap and Co-Author of Lean Enterprise. This month’s Mind the Product Leadership meetup in London was treated to a talk by business advisor and entrepreneur Barry O’Reilly. Products have to be bold and proven solutions to problems, rather than ideas which are being developed and could fail.

Airlines 109

Airlines Leadership Customer Experience User Testing 109

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? To begin with, the development of new functionality requires considerable resources, including people.

Banking 90

Banking Development Team Review Software Review Technical Review 90

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in! Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

TL;DR No-code growth is an innovative method to achieve great product-led growth without having to code. To become truly “no-code”, it’s important to ensure your chosen no-code solution offers basic UI patterns , enables segmentation , provides product analytics features , and allows integration with third-party tools.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 14, 2023

TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. There are two types of interactive user guides ; full product tours and interactive manuals. UserGuiding is a cost-effective product adoption tool. Not all tools help you easily create interactive user guides.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

NOVEMBER 17, 2022

All in all, Spekit has good functionality for employee onboarding but is lacking in collecting user sentiment throughout the onboarding process, as it doesn’t support surveys. Spekit is a product adoption tool with the main focus on employee onboarding. Trigger those surveys in-app to specific user segments.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

UX Studio: Product Management

FEBRUARY 26, 2019

Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. They work on innovation projects for big enterprises that want to bring back the start-up spirit. Their projects rarely end up with tangible products. Digital Telepathy website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 28, 2023

TL;DR In order to develop a product-led SaaS , it is crucial to strive for achieving no-code growth. UserGuiding is an affordable product adoption tool offering a range of features, like onboarding UX patterns, user segmentation , and product analytics. So, let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Intercom, Inc.

JUNE 6, 2019

But how do you decide when to build an app for your product and what platforms to invest in? So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product. We have a lot of fans of MadKudu on our sales team; I think it’s one of their favorite products.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Different products require different visions. Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

UX Studio: Product Management

JUNE 7, 2019

We experience digital products and services on a whole new level: through discrete interactions. With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. But as we can see, it has connected us to the world more than before.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Intercom, Inc.

OCTOBER 24, 2019

Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. Some people want a vibrant, thriving community but they haven’t done the work to truly create value in their product for real people. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116