Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Basel Fakhoury

MAY 17, 2018

We spent the next full week brainstorming ideas, and we came up with over 100 feasible-sounding product concepts. But looking back at the last year and a half, we realized that the biggest mistake we made (and the one that doomed us from the start) was building a product that nobody cared about.

User Testing 40

User Testing Product Research Research Software Startups 40

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Product Innovation Educators

APRIL 11, 2022

What product managers need to know about having an ecosystem strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. Summary of some concepts discussed for product managers. [2:59]

Strategy 91

Strategy Automotive Research Software Product Strategy 91

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research.

User Testing 48

User Testing Market Research Research Software Product Research 48

Userpilot

JANUARY 19, 2021

Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience. To measure customer engagement for product companies, you need to avoid vanity metrics like MAU and session numbers.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userzoom

NOVEMBER 14, 2017

As a UX designer or web developer, you know a website can alter the perception and exposure of a brand, big or small. These include heatmaps, traffic and performance stats, A/B testing and much more. A/B Testing. Before rolling out a new update or design, consider running some user tests. User Surveys and Polls.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Amplitude

JULY 29, 2020

When it comes to product strategy, there is so much conflicting advice that getting started can be confusing. Some companies’ strategies are so generic that they could mean anything, or nothing at all—as perfectly illustrated in this product strategy madlibs , which fills in the blanks with buzzwords and jargon and calls it a strategy.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

The Accidental Product Manager

DECEMBER 6, 2021

The product managers at these food delivery services are working hard to try to establish their new market while fending off all of the other companies that are doing the same thing that they are. If every store that serves food now offers a form of delivery, what’s the problem that product managers have to solve?

Customer Experience 65

Customer Experience Product Management Product Manager Airlines 65

The Product Coalition

JANUARY 17, 2021

Thereby finding & developing methods for preventing attacks and securing the network. Before starting the task, the ethical hacker must inform software developers or hardware manufacturers. You can’t be a good ethical hacker if you don’t develop your problem-solving skills. What is Ethical Hacking?

Reporting Tools 125

Reporting Tools Research Software Technical Review Certifications 125

Pragmatic Marketing

MAY 23, 2017

The old adage that good marketing can’t sell a bad product is true. I’ve seen brands throw millions of marketing dollars at products that ultimately flopped. As product professionals, we internalize this lesson and combat its occurrence by taking an outside-in approach when it comes to product development.

Branding 70

Branding User Testing Marketing Airlines 70

svpg

DECEMBER 6, 2016

Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? These are examples of omni-channel businesses whose products and services have a spectrum of customer touch points that span digital (apps, websites, notifications) and physical.

Product Research 60

Product Research Banking Airlines Transportation 60

Radical Product

APRIL 16, 2019

The 737 was Boeing’s best-selling product. Airlines knew the product well and bought it year after year. The common product disease , Locked-In Syndrome, had begun to set it. US based airlines such as JetBlue had Airbus fleets. It’s not just big, successful products and organizations that catch this disease?—?your

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. asked Koley.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. asked Koley.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

The Product Coalition

DECEMBER 8, 2021

Voice search in the hospitality technology industry has developed with many innovations. Voice search development has also brought an opportunity for mobile app development companies to create innovative custom software development. These voice search technologies can improve customer experiences and business operations.

Reporting Tools 143

Reporting Tools Data Visualization Research Software Travel 143

Product Innovation Educators

NOVEMBER 9, 2020

Tips on driving innovation within organizations for product managers and leaders. Summary of some concepts discussed for product managers. [1:46] The biggest challenge we have with innovation is that there are a lot of myths and behaviors that aren’t really productive. Our guest says that organizations need pirates.

Finance 127

Finance Product Research Airlines Customer Experience 127

Intercom, Inc.

JANUARY 12, 2022

Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. When in doubt, start poking around with some basic product assumptions and go from there. I started in the policy world as an economics researcher at a think tank.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Radical Product

MARCH 19, 2021

For the developer, this was a fatal flaw because a large percentage of airport revenues come from retail. The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Development teams usually create a list of guidelines known as coding conventions. Each merge launches an automated code build and test sequence, which take a moment to run.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. To begin with, the development of new functionality requires considerable resources, including people. In-house resources were enough to develop and support these services.

Banking 88

Banking Development Team Review Software Review Technical Review 88

Amplitude

OCTOBER 9, 2018

In today’s fiercely competitive age of product, efficient growth of engaged, happy users is the Holy Grail of product development. Your product has to be designed and built for growth from the foundation up. Spotify goes through product loops of think it, build it, ship it, tweak it.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. You say potato, I say WTF. A Personal Sore Point. <soapbox>

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

DISQO

DECEMBER 22, 2018

Whether or not your organization faces such a crisis, product leaders and innovators benefit from embracing a similar mindset and sense of urgency. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Whether or not your organization faces such a crisis, product leaders and innovators benefit from embracing a similar mindset and sense of urgency. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. asked Koley.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. It is important to note that most PM job postings ask for prior PM experience.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. It is important to note that most PM job postings ask for prior PM experience.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

since I had no real product experience. Along the way, I’ve shipped hundreds of products, and managed other PMs. Curious, I went through the interview process to put my learnings to the test. Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

nulab

MAY 10, 2019

When you create a product or service, there’s a long list of activities that go into creating it: raw materials, labor, logistics, admin, management — and so on. A value chain analysis is, therefore, a visual representation of the business activities that go into producing a product or service from start to finish. Differentiation.

Research Software 47

Research Software Differentiation Airlines Outbound 47