Gainsight

APRIL 21, 2022

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. What Do Customers Need?

Enterprise 98

Enterprise Feedback Software Customer Experience Data Visualization 98

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. And what did you expect?”

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MARCH 21, 2023

Is Chameleon or Spekit the best option for creating interactive user guides? In this post, we’ll discuss the essential features of an interactive user guide tool and guide you to the best fit for your company’s needs. However, it lacks essential UX patterns and some users have reported frequent bugs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? This article will analyze the essential features of an interactive user guides tool and help you in choosing the most appropriate tool for your business needs. Looking for the best tool for interactive user guides? Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 14, 2023

Is UserGuiding the better choice for creating interactive user guides or Spekit? Or is there a better user onboarding software that’ll get the job done seamlessly? TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Userpilot is what you need!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

The Product Coalition

JUNE 17, 2021

There are different directions within software development, and consequently they involve different career pathways. If you’ve already decided to learn Java, we should talk about such software engineering jobs as a Java Full Stack developer. Who Is a Java Full Stack Developer? Who Is a Java Full Stack Developer?

Development 125

Development Data Visualization User Testing Framework 125

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  In aggregate, how many different customers will use the same exact bits to do X?  What

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Listen to your customers carefully to understand their problems but do not listen to them about the solutions.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Listen to your customers carefully to understand their problems but do not listen to them about the solutions.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. After researching the problem with my team, we came up with a solution.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Roy Madden

SEPTEMBER 6, 2022

The customer: Tino Klaehne, Director of Strategic Innovation and Intelligence, Lufthansa Innovation Hub. Gathering research used to involve sporadically visiting Google and searching by keywords. Read more about how they did it in this case study: THE CUSTOMER Lufthansa Innovation Hub: “reinventing the travel of tomorrow”.

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. But not all customers are created equal.

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing.

Banking 90

Banking Development Team Review Software Review Technical Review 90

Userpilot

FEBRUARY 28, 2023

TL;DR In order to develop a product-led SaaS , it is crucial to strive for achieving no-code growth. Implementing no-code growth tactics can lead to benefits such as minimizing CAC, decreasing expenses for customer support and success, and increasing customer satisfaction. So, let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Nevertheless, Spekit focuses on employee onboarding rather than user onboarding. A great alternative to Appcues and Spekit is Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

UX Studio: Product Management

JUNE 7, 2019

This year, as it costs less with improved usability, it has become accessible to the average consumer as well. With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. So let’ see what the latest trends in. to look forward to.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? Spekit is a digital adoption platform that’s more focused on providing employee onboarding rather than user onboarding. Spekit for user onboarding. Spekit is not a truly user onboarding tool. What is Spekit?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Mind the Product

NOVEMBER 20, 2018

Barry O’Reilly, Founder and CEO of ExecCap and Co-Author of Lean Enterprise. Scale safely – start small so you can recover from mistakes in a way that instills and develops psychological safety in your team. Preconceived Ideas are the Hardest to Shift, but Your Customers can Help. The Romans had the Right Idea.

Airlines 109

Airlines Leadership Customer Experience User Testing 109

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. We have some customers like Walmart, a company with 2.5 That’s why they’re trying to turn the company into a community. Different products require different visions.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

UX Studio: Product Management

FEBRUARY 26, 2019

Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. They work on innovation projects for big enterprises that want to bring back the start-up spirit. The team has stayed together and are working on ServiceNow’s enterprise products.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116