Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Unfortunately, many of the users acquired this way abandon the new app before converting to paying customers. on H1 2018, data from Accengage), so fewer than one in 10 notifications prompts user action. So what are the real odds and where should you bet?

Research Software 119

Research Software Reporting Tools Development Data Visualization 119

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

The Product Coalition

DECEMBER 8, 2021

Voice search in the hospitality technology industry has developed with many innovations. These voice search technologies can improve customer experiences and business operations. This voice search setting is a process in which users can search for information on a specific website or a custom app through their voice commands.

Reporting Tools 144

Reporting Tools Data Visualization Research Software Travel 144

Mironov Consulting

JUNE 28, 2018

Business-to-consumer (B2C) targets individuals and families. I arbitrarily designate products under $500 as consumables or low-involvement purchases; products between $500/year and $5000/year as departmental or SMB or high involvement for single corporate purchasers. Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Product Talk

SEPTEMBER 1, 2021

Her continuous discovery journey hasn’t just been about interviewing customers or prototyping to test assumptions. Prospects kept asking for a customer-journey-builder feature that Airship didn’t have. They wanted to sell what their customers were asking for. There are multiple layers of customers and consumers.

Product Research 217

Product Research User Testing Technical Review Data Visualization 217

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Listen to your customers carefully to understand their problems but do not listen to them about the solutions.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” For the storage and processing of big data, early innovation initiatives such as Hadoop, Spark, and NoSQL databases were developed in response to the data explosion. million times per day.

Data Visualization 99

Data Visualization Analytic Tools Reporting Tools Technical Review 99

UX Studio

FEBRUARY 13, 2018

Here’s the thing: the fact that you do UX research is only the first step in creating a bulletproof UX design method. What needs to come after that, however, is creating a commonly accepted research system, where information is stored in a consistent and searchable way. But how is this connected to the topic of research systems?

Research Software 100

Research Software Reporting Tools User Testing Product Research 100

Agile Velocity

SEPTEMBER 28, 2023

In our fast-paced, ever-changing world, organizations must be able to adapt and, stay customer-centric to thrive. It ensures that businesses remain customer-centric, focusing on meeting customer needs effectively. Below are key takeaways from our discussion. See our 16-minute convo for more context and information.

Agile 105

Agile Airlines Customer Feedback Finance 105

The Product Coalition

JUNE 17, 2021

There are different directions within software development, and consequently they involve different career pathways. If you’ve already decided to learn Java, we should talk about such software engineering jobs as a Java Full Stack developer. Who Is a Java Full Stack Developer? Who Is a Java Full Stack Developer?

Development 123

Development Data Visualization User Testing Framework 123

Basel Fakhoury

MAY 17, 2018

and the best way to do that was through user research. So instead of jumping head first into building a new product, we committed to a full range of user research to systematically test our most promising ideas. Luckily, the last idea we tested was the idea that would ultimately become User Interviews.

User Testing 40

User Testing Product Research Research Software Startups 40

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

DECEMBER 9, 2019

Market Entry I have witnessed businesses joining marketplaces in order to enter and test the local market. Using a marketplace to build exposure and collect feedback is certainly a more prudent strategy than going solo and investing heavily in marketing from the start. Amazon’s early forays into China is a good example. The Strategy?—?Breaking

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Mind the Product

JUNE 25, 2019

You might know the term culture fit. You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. Why not Culture fit?

User Testing 165

User Testing Weak Development Team Customer Experience Airlines 165

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Listen to your customers carefully to understand their problems but do not listen to them about the solutions.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

SEPTEMBER 21, 2023

Teams that don’t communicate, developers who aren’t in sync with market demands, or designers working independently without feedback. Soccer is a perfect parallel for product management and roadmap development. They ensure a seamless and intuitive user experience. Why share my love of soccer? The best place to start?

Roadmap 109

Roadmap Onboarding KPIs Customer Feedback Customer Experience 109

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. Think of product strategy as a hypothesis to be tested. At launch, Dave’s product strategy focused on helping customers budget and access money to cover immediate expenses.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? It originated as part of the Scrum agile framework in software development, which has been around only a couple of decades. There’s no one-size-fits-all solution.”.

Airlines 88

Airlines User Testing Customer Experience Software Review 88

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines.  In aggregate, how many different customers will use the same exact bits to do X?  What Get it done, and move on.

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Split

MAY 27, 2022

When we don’t know if a change has a positive or negative impact, we A/B test it to resolve the disagreement. When testing features, start with your most controversial ones first. The smartest way to resolve this controversy is through experimentation and testing to uncover what performs best. That can feel contradictory.

User Testing 59

User Testing Customer Experience Airlines Product Research 59

Pragmatic Marketing

MAY 23, 2017

As product professionals, we internalize this lesson and combat its occurrence by taking an outside-in approach when it comes to product development. Product/market fit defines the degree to which your product could be successful. Marc Andreessen famously claimed, “The only thing that matters is getting to product/market fit.”

Branding 70

Branding User Testing Marketing Airlines 70

Product Innovation Educators

FEBRUARY 12, 2018

One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research. Talking to the wrong customers. Asking customers what they want.

User Testing 48

User Testing Market Research Research Software Product Research 48

Mind the Product

SEPTEMBER 29, 2017

In this incredible talk from Mind the Product London 2017, Jake Knapp shared how he developed the Design Sprint, and how to do them well. Marketing was considered right at the end of the development cycle and asked to sell the “great” idea once all the investment had already been made. Test with users.

Research Software 107

Research Software User Testing Airlines Software Review 107

Product Talk

MARCH 3, 2021

I’ve been coaching product teams around the world for the last six years on how to develop stronger continuous discovery practices. But we also recognize teams want to master their craft and that most companies want to develop a way of doing product. Opportunities are centered around your customer.

Product Research 163

Product Research User Testing User Friction Research Software 163

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. This article covers 12 of the most common customer behavior models and how to maximize them for better product management. TL;DR Consumer behavior examines how people and organizations make buying decisions. Economic Model.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. But not all customers are created equal. Maybe we should fire just those two, and free up scarce resources for dozens of more relevant customers. Up and to the right!

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. After researching the problem with my team, we came up with a solution.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Pragmatic Marketing

MARCH 6, 2019

Most software products created today are designed for high-volume, low-customization scenarios. Even Hubspot and SalesForce are more standard than they are custom. One size doesn’t fit all. Development thinks we’re selling standard; sales teams think the product can be customized easily.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Pragmatic Marketing

MARCH 6, 2019

Most software products created today are designed for high-volume, low-customization scenarios. Even Hubspot and SalesForce are more standard than they are custom. One size doesn’t fit all. Development thinks we’re selling standard; sales teams think the product can be customized easily.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Userzoom

NOVEMBER 14, 2017

As a UX designer or web developer, you know a website can alter the perception and exposure of a brand, big or small. There are some tried and true methods for discerning the opinions and experiences of your audience or customer base. 50 percent of customers are willing to switch brands because one did not anticipate their needs.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. from the Revolut manifesto on its careers page.

Banking 89

Banking Development Team Review Software Review Technical Review 89

Amplitude

OCTOBER 9, 2018

In today’s fiercely competitive age of product, efficient growth of engaged, happy users is the Holy Grail of product development. Companies that have achieved efficient scale have found their own mantras and workflows for systematic growth: Netflix uses consumer science to test ideas with real customers, at scale.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

The Product Coalition

JANUARY 28, 2019

airline cabin crew?—?and It was just tall enough and deep enough to fit into an overhead compartment and just wide enough to fit down the aircraft aisle without banging into the seats. You will find that the facilities that please some users will interfere with the enjoyment and satisfaction of others. Logic is wrong.

Seminar 81

Seminar Travel Airlines User Testing 81

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49