Intercom, Inc.

JUNE 6, 2019

A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

ProductPlan

DECEMBER 30, 2019

When there’s no traditional cost of goods sold (COGS) to recoup, the pricing strategy for a SaaS product can go in a lot of different directions. Let’s dive into this complex conundrum, while taking a product management lens to the pricing strategy problem. Demystifying Product Management’s Role in Pricing Strategy.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  At the account level, enterprises aren’t excited to migrate or change.  So

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

MARCH 6, 2023

This booking engine combines corporate travel policy, pre-trip authorization requirements, and negotiated airline, hotel, and car rental rates into a best-in-class booking path that syncs travel data with the expense solution. Its app is easy to use on mobile devices, which makes the booking process much easier.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Outsourcing is Safe “A well thought-out outsourcing strategy?—?combined Connect with us here.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Mind the Product

APRIL 18, 2017

Most recently Jeff co-founded Neo Innovation (sold to Pivotal Labs) in New York City and helped build it into one of the most recognized brands in modern product strategy, development and design. As the CEO of ProdUX Labs, Melissa does strategy and training for product management teams globally.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

Intercom, Inc.

AUGUST 8, 2019

Content strategy is part of your brand. It can be more technical, it can be more enterprise. One of the things I feel strongly about is that content strategy is incredibly important first and foremost, even before you start thinking about the look and feel of a help center. ” I think airlines are a good example of that.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

ProductPlan

SEPTEMBER 22, 2022

A 5-hour downtime in an operation center in 2016 cost Delta Airlines nearly $150 million due to 2,000+ canceled flights. enterprises indicates that the cost of downtime comes from lost revenue (53%), lost productivity (47%), and lost brand equity or trust (41%). Forrester’s survey of IT directors in large U.S. Grow your knowledge base.

Reporting Tools 52

Reporting Tools Airlines Management Management 52

UX Studio: Product Management

FEBRUARY 26, 2019

They work on innovation projects for big enterprises that want to bring back the start-up spirit. The team has stayed together and are working on ServiceNow’s enterprise products. We also define our company strategy and future goals together. It is not a coincidence, Ideo is one of the top UX agencies. Digital Telepathy website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Roy Madden

SEPTEMBER 6, 2022

Tino Klaehne , LIH’s Director of Strategic Innovation and Intelligence, explains, “We have a thought leadership strategy. For example, they employ the Partnerships and Funding Leo Concepts to keep a close eye on partnerships that other airlines are forming with startups. We have our own newsletter and our own platform, TNMT.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. What’s the best time in a company’s journey to start thinking about having a formal community strategy? Like I said, fairly enterprise-oriented software companies like Notion have super fans. Dee: Super.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). In my job as an Enterprise product manager, our Customer and User are different. Where do your requirements come from?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Userpilot

MARCH 24, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). In my job as an Enterprise product manager, our Customer and User are different. Where do your requirements come from?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 21, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience, Why do you need tools for building interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience, Why do you need tools for building interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials: $249/month (Up to 3 user licenses) Growth: $879/month (Up to 10 user licenses) Enterprise: Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! Enterprise: For large-scale businesses, these plans begin from $1000/ mo.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 28, 2023

– Executive Sponsor in Information Technology and Services / Enterprise Some users think it still has room for improvement. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

NOVEMBER 17, 2022

– Executive Sponsor in Information Technology and Services / Enterprise. – User in Airlines/Aviation / Mid-market. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. Enterprise: Custom (Unlimited user licenses). Some users think it still has room for improvement. Try Userpilot FREE.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

DECEMBER 13, 2018

It’s quite a unique go-to-market strategy and quite a unique way of serving our customers. We are going from having an enterprise business to having a mid-market business to investing in an SMB business. It’s not just for retail or airlines or telcos. We launched at GSK (another pharmaceutical company) in July.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Mironov Consulting

AUGUST 15, 2016

In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. They could use our grammar checker to parse real-time conversations with airline pilots in order to identify training or security issues. More is better, and much more is much better. Up and to the right!

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

Intercom, Inc.

FEBRUARY 23, 2022

Marilyn is a customer service and employee wellbeing author, speaker, and coach, and the CEO of Suttle Enterprises, a personal and professional growth training firm. Stress-reducing strategies. Today’s guest, Marilyn Suttle , has a few ideas on how to do just that. It’s such a challenge. Liam: Yeah, absolutely.

Reporting Tools 118

Reporting Tools Research Software Product Research Technical Review 118

Business of Software Conference

OCTOBER 11, 2023

Attendee hub can be accessed via QR code on your nametag Code of conduct is available here Members of the team are wearing gray shirts Mayor Baldwin is unfortunately stuck in traffic, but Mark is more excited to meet her Mayor Baldwin will be presenting after the first speaker BoS is in Raleigh to stay: easier trip through immigration, bluegrass festivals, (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Modus Create

MARCH 19, 2025

In this post, Ill break down what agentic AI really means (hint: its more than just a chatbot), explore its real-world applications, and outline how you can integrate it into your business strategy. Multi-step planning agents : Acts to achieve goals and also plans multi-step strategies to optimize outcomes. What the heck is agentic AI?

Feedback Software 40

Feedback Software Artificial Inteligence Data Visualization Customer Feedback 40