Atomic Spin PM

OCTOBER 23, 2018

Take booking airline tickets, for example. We might start with the user opening the [insert airline] app on their phone and searching for round-trip flights from Boston to Grand Rapids for February 2–7. The user’s goal is not to use an airline app; it’s to get to and from Grand Rapids safely.

Airlines 40

Airlines Customer Experience Books Naming 40

Mind the Product

APRIL 18, 2017

Jeff and Josh are experienced digital product design leaders, and co-authors of Lean UX: Applying Lean Principles to Improve User Experience and Sense & Respond, How Successful Organizations Listen to Customers and Create New Products Continuously. Melissa Perri is a Product Manager, UX Designer, and speaker based in New York City.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. How long before UX truly takes a central position within organisations? Through consultancy, mentorship, and training he promotes digital best practice.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userzoom

NOVEMBER 14, 2017

As a UX designer or web developer, you know a website can alter the perception and exposure of a brand, big or small. To optimize the mobile app design process for airline and flight-related apps, Flexponsive took a hard look at one of the most valuable forms of customer feedback : user reviews. And How You Can Uncover It.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). As someone with a technical background, how did you learn wireframing and UX design? Where do your requirements come from?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). As someone with a technical background, how did you learn wireframing and UX design? Where do your requirements come from?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Mironov Consulting

AUGUST 15, 2016

Product Management and UX/Design and Engineering should be following these folks around – interrogating them as necessary – to figure out ways to get the job done more easily. They could use our grammar checker to parse real-time conversations with airline pilots in order to identify training or security issues.

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Basel Fakhoury

MAY 17, 2018

We even bought refundable airline tickets and approached people at their gates while they were waiting for their flights. Meanwhile, we continued selling our recruitment / scheduling service to market researchers and UX researchers. That’s when we realized that finding people to participate in user research studies sucks.

User Testing 40

User Testing Product Research Research Software Startups 40

Atomic Spin PM

DECEMBER 12, 2018

“How might we redesign an airline’s safety speech?” ” is too broad, and “How might we create the perfect airplane seatbelt made of recycled pop bottles?” ” could (potentially) be too specific. ” is a more appropriately-scoped question.

Airlines 40

Airlines Entertainment Systems Review Travel 40

Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Predicting the future of UX.

UX 165

UX Customer Experience Research Software Data Visualization 165

Modus Create

MARCH 14, 2023

United Airlines — Calming Nerves with ConnectionServer Airlines Missing a connecting flight due to tight scheduling frustrates thousands of passengers every day. United Airlines created a new tool to solve the problem: ConnectionSaver. What’s also incredible is that 90% of flights held for connections still arrived on time.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

UX Studio: Product Management

FEBRUARY 26, 2019

I have spent more than 15 years with UX design agencies. This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. Today I’m going to give you an overview of the top UX design agencies. Let’s jump right in and look at the top UX agencies list.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

JANUARY 19, 2021

When thinking of a loyalty program the first thought that comes to mind is airline companies. The post Implement This Customer Engagement Strategy and Your Users Will Not Get Enough of Your Product appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Mironov Consulting

JUNE 28, 2018

It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup. ’ For airline reservation systems, perhaps ‘traveler’ and ‘booking agent’ and ‘airline CFO.’ What’s B2B? What’s Enterprise? Interview both users and buyers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

MARCH 24, 2023

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. A few must-have features for the tool you choose are; a good range of UX patterns, advanced segmentation , and tracking product usage analytics.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Mind the Product

MARCH 5, 2020

For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs. However, from a UX perspective, they take a step towards native apps by enabling some offline functionality and other native app-like features. The outcome is an exceptionally smooth web-app UX.

Research Software 119

Research Software Reporting Tools Development Data Visualization 119

The Product Coalition

DECEMBER 12, 2019

A different UX design, a new feature released by the competition, a new airline sales have to integrate asap, some landing page for marketing, small changes in the URL for SEO, code refactors… Since you want to help, you say yes to almost every request. To decide what opportunities to tackle and -most important- which ones not to.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

The Product Coalition

JANUARY 28, 2019

airline cabin crew?—?and Plath, who was a Northwest Airlines 747 pilot, was also a keen workshop tinkerer. It’s been reported that American Airlines has spent upward of $50 million to enlarge or replace overhead compartments on most of its fleet to hold Rollaboards or copycats products from competitors.

Seminar 82

Seminar Travel Airlines User Testing 82

Userpilot

MARCH 14, 2023

With UserGuiding, you can offer in-app guidance, add different onboarding UX elements, and create in-app resource centers. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Usersnap

NOVEMBER 4, 2021

Here’s an example from Hawaiian Airlines. Most of the time, that’s via a ‘give feedback’ button that lives somewhere on your page. Because it’s not time-sensitive, there’s no urgency involved, and you’re not interrupting a user’s journey. If you have a high bounce rate, it can be a mystery why visitors are jumping ship so quickly.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

FEBRUARY 27, 2023

What I love even more is the design and UX features are modern unlike other tour tools we’ve researched, and the software is easy-to-use with the need for a developer after the initial installation. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. – Raeann F. ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Mind the Product

SEPTEMBER 29, 2017

These weeks have been successfully run everywhere from banks to airlines to charities. Rather than building MVPs for six months to get perfect real-world data, you get just enough to make the decision you need to make. A Design Sprint is also fit for purpose, no matter how large the organisation is.

Research Software 108

Research Software User Testing Airlines Software Review 108

Userpilot

MARCH 21, 2023

An ideal tool must be truly no-code, offer a range of UX patterns, support user segmentation , and enable tracking of product analytics. However, it lacks essential UX patterns and some users have reported frequent bugs. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. “It’s cool, but overpriced in my opinion.” ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Bad and outdated UX design is another thing that might disappoint you and make you search for alternatives. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Walkme pricing Walkme pricing.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. “It’s cool, but overpriced in my opinion.” ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

What I love even more is the design and UX features are modern unlike other tour tools we’ve researched, and the software is easy-to-use with the need for a developer after the initial installation. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. – Raeann F. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

The Product Coalition

JUNE 17, 2021

Which is why you often may find this stack widely used on huge, but relatively old systems backing the banks, insurance companies, airlines and so on. However, you will indeed have to work on user interface (UI) and user experience (UX) to a certain extent, depending on the limitations of your particular role. A short answer is no.

Development 136

Development Data Visualization User Testing Framework 136

Userpilot

FEBRUARY 23, 2023

– User in Airlines/Aviation / Mid-market. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. I would also like to toggle off the buttons near things I have already learned so that I am not always interrupting work flows to click out of a window that I have mistakenly opened.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Try Userpilot FREE 14 Day Trial No Credit Card Required The post Pendo vs Spekit: Which is Better For Customer Feedback appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

– User in Airlines/Aviation / Mid-market. The absence of these UX designs will lead to friction, naturally resulting in increased churn. The post Best Spekit Alternatives for SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 15, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. “It’s cool, but overpriced in my opinion.” ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

The Product Coalition

OCTOBER 23, 2019

UX/UI development Hard to Build?—?Easy Dutch airline KLM developed a chatbot that allows customers to store all their critical flight information?—?such That’s the way you can see drastic improvements. Easy to Use A great travel app keeps it simple. According to eMarketer , apps are deleted 5.8

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 28, 2023

UserGuiding is an affordable product adoption tool offering a range of features, like onboarding UX patterns, user segmentation , and product analytics. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. “It’s cool, but overpriced in my opinion.” ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52