Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. How do we spot emerging product issues faster?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Productside

MAY 27, 2025

Theyre facing mounting pressure, internal friction, and a big challenge: turning a well-known brand with a faltering product into a focused, outcome-driven organization. WellNest has a strong foundationbacked by a trusted 20-year-old brand and longstanding relationships with employers, employees, and practitioners.

Product Strategy 199

Product Strategy Strategy Product Research Weak Development Team 199

The Product Coalition

OCTOBER 16, 2023

The Enduring Obsession: Big Brands and NFTs — A Tale of Hope and Uncertainty NFTs: A Shaky Start for the Big Fish When it comes to the world of NFTs, even the biggest brands are not immune to the initial turbulence. Major brands, like GameStop, once hyped up their NFT marketplaces, hoping to ride the NFT craze to success.

Branding 147

Branding User Testing Customer Experience Data Visualization 147

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Alchemer Mobile

MAY 4, 2022

From surveys to reviews to social media, the amount of customer feedback brands collect on a daily basis can make you feel overwhelmed. What is sentiment analysis? What is sentiment analysis? Sentiment analysis is essentially the process of collecting, analyzing, and acting on customer feedback. We’re here to help!

Customer Feedback 245

Customer Feedback User Testing Customer Experience Download 245

Userpilot

JULY 29, 2024

Carrying out a competitive analysis can give your product an edge that may disrupt your industry and impact your bottom line. This article will help you conduct your own by providing you with a competitive analysis example and some templates. If you need to collect customer feedback to aid your competitive analysis, consider Userpilot.

Data Visualization 111

Data Visualization Research Software Reporting Tools Feedback Software 111

Userpilot

AUGUST 30, 2024

Whether you’re launching a new product or refining your existing offering, a competitive analysis will equip you with the insights needed to make data-driven product improvements , outsmart your competitors, and better serve your customers. Why should you conduct a competitor analysis? Get your free Userpilot demo today!

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Alchemer Mobile

NOVEMBER 22, 2024

Pain Point #4: Lack of customization Generic, one-size-fits-all feedback interfaces can damage brand consistency and reduce response rates. Your customers expect a seamless, branded experience across all touchpoints. With Alchemer, you can customize every touchpoint to match your brand identity.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Apple differentiates itself through brand image and reputation.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

DECEMBER 18, 2024

This article will help reduce such churn by refining your product management and UX analysis approach. How to start your UX analysis. UX analysis benefits product managers by providing data-driven insights to guide product development decisions and prioritize features. Quantitative data used to be enough for UX analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. TL;DR Product performance analysis involves evaluating and measuring a product’s effectiveness, usage , and impact using various analytics tools.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

OCTOBER 19, 2024

The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys. Qualaroo is a powerful in-context survey tool designed to help you gather feedback directly from users as they interact with your brand on any channel. So they make it easier to send these surveys and get more responses.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Alchemer Mobile

AUGUST 2, 2024

From the classics like NPS and CSAT to new innovative ways brands are measuring CX, each measurement offers a unique perspective on how well your organization currently meets customer expectations. Brands should value loyalty because it directly correlates to customer lifetime value and drives growth through word of mouth.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Userpilot

MARCH 17, 2025

Ability to customize each interactive guide to fit your brand and style. Free trial available Basic: $89/month Professional: Custom pricing Corporate: Custom pricing In-depth analysis of the best tools for interactive user guides Let’s now explore each of these tools in detail. What are their key features?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 14, 2024

Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. In this article, you’ll learn about various types of customer segments you can identify and how to conduct a thorough analysis using the right product analytics tools. . Take action based on the analysis.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

UX Planet

DECEMBER 6, 2024

Finally, personalization has reached a new level, with AI helping brands deliver more customized content and anticipate user needs in real time. Finally, we have user research analysis. By automating the analysis of survey results, feedback, and behavioral data, AI tools provide valuable insights with minimal manualeffort.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. To gain meaningful insights, the analysis should focus on specific user segments.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Product Innovation Educators

MARCH 4, 2025

Rather than replacing human researchers, AI serves as a copilot, helping product teams uncover twice as many unique needs while reducing analysis time and eliminating bias. In this discussion, we’ll explore how LLMs are revolutionizing Voice of the Customer analysis.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Alchemer Mobile

DECEMBER 28, 2021

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. We’re going to walk you through three specific ways to effectively and efficiently retarget customers to boost mobile engagement.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Whenever you create a brand-new product or when you make bigger changes to an existing one, like taking it to a new market , you will benefit from using a dedicated, timeboxed product discovery period. How will it differ from competing offerings?

Product Research 293

Product Research Technical Review Feedback Software Research Software 293

UX Planet

MAY 25, 2025

Imagine it as a journey your potential customers embark on, starting from the moment they become aware of your brand to the final step of making a purchase. Because every touchpoint is a chance to enhance the user journey and maximize conversionssomething we delve into deeply in our Funnel Analysis atBlikket.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

The Product Guy

JULY 18, 2019

Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative. This is where the difference between Product Ownership and Product Management became overly apparent to me.

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

Roman Pichler

JANUARY 31, 2023

Business Goals Outcome-based : The desired business benefits, the company’s reason for investing in the product, are clearly described, for example, revenue, brand equity, cost savings. Specific : The business goals are detailed; state rough targets if possible.

Vision 238

Vision Differentiation Download Branding 238

The Product Guy

JULY 2, 2020

Many product managers, including myself, often reflect and think hard around the areas which they need to invest in to progress in their career; is it A/B testing, data analysis, go to market skills? Guest Post by: Alexander Berry (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Brad Popiolek].

User Testing 451

User Testing Product Research Customer Experience Data Visualization 451

Product Innovation Educators

JULY 5, 2021

Today we are talking about conjoint analysis, which is a tool you can use to make informed decisions about what customers value and what they will pay for. 1:49] What kind of problems does Conjoint Analysis solve? Conjoint Analysis is the industry standard for understanding the features to include in a product.

Research Software 222

Research Software Product Research User Testing Wireless 222

Userpilot

OCTOBER 28, 2024

Next, conduct a path analysis to identify the ideal path for each persona. This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. – to gamify their onboarding.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Alchemer Mobile

FEBRUARY 24, 2022

To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. Sentiment analysis is the process of collecting, analyzing, and acting on this customer feedback. To help, there are many social sentiment analysis tracking tools you can use, but Sprout is our favorite. NPS+ does just that.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Userpilot

OCTOBER 19, 2024

By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. Helps spread positive WoM Happy customers are more likely to recommend a brand to friends and family based on their positive experiences. Userpilot path analysis.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. On average, most brands only hear from less than 1% of their customers surveyed.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

JULY 13, 2021

Product experiences should help your team educate and nudge customers through every stage of their relationship with your brand, including onboarding, feature adoption, expansion and growth, product planning, and long-term retention—all while centering on a regular cadence of listening to and acting on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

MAY 17, 2022

Customer sentiment : How do customers feel about your product and brand? Here are a few of our favorites from the most recent edition : mParticle is a customer data platform that helps brands collect and connect clean customer data. Why do they feel that way? Step 2: Determine what feedback methods will fill the gaps.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Lenny Rachitsky

FEBRUARY 25, 2025

Behavioral insights: The data lead is responsible for producing a comprehensive meta-analysis of past behavioral analyses available at the company. Competitive and comparables analysis: Competitors are players operating in the same space in an effort to win a similar set of customers. Both should be included in this analysis.

Strategy 122

Strategy Technical Review Product Strategy Product Research 122

Alchemer Mobile

AUGUST 19, 2024

A customer-obsessed product manager aims to not only solve customer problems but also to delight and surprise customers, thereby transforming them into loyal advocates for your brand. What used to take weeks of manual analysis can now be done in a matter of hours and to a higher degree of accuracy than ever before.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Roman Pichler

OCTOBER 7, 2019

Will the product, for example, directly generate revenue, help market and sell another product or service, reduce cost, or develop the brand? For a brand-new product, this might mean that you start with user acquisition followed by activation, retention, and finally revenue generation, depending on your product’s underlying business model.

Roadmap 243

Roadmap Product Research Customer Experience User Testing 243