Product Innovation Educators

MARCH 3, 2025

Rather than replacing human researchers, AI serves as a copilot, helping product teams uncover twice as many unique needs while reducing analysis time and eliminating bias. In this discussion, we’ll explore how LLMs are revolutionizing Voice of the Customer analysis.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Alchemer Mobile

DECEMBER 8, 2022

Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. A Data Analysis of Customer Sentiment by Season appeared first on Apptentive.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

BrainMates

MAY 26, 2025

How to Conduct a Competitor Analysis: A Practical Guide for Product Managers By Adrienne Tan A competitor analysis is one of the essential activities you should undertake before launching a new product or business. Importantly, competitor analysis is not the same as a product comparison. Ask yourself: What story is emerging?

Data Visualization 40

Data Visualization Customer Feedback Product Management Product Manager 40

Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? This helps you stand out and connect more deeply with your target market.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. How do we spot emerging product issues faster?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Productside

JUNE 17, 2025

From there, she mapped macro trends (using a PESTEL analysis) to understand what was happening in their market and customer base. Heather and Tommy co-created persona-based messaging with the marketing team and trained customer success and sales with mock scripts, call guides, and feature proofs. The result?

Product Research 156

Product Research Strategy Product Management Product Manager 156

Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. Here’s a session replay analysis process that you can replicate for your company. For example, funnel analysis can help you pinpoint a specific stage or touchpoint where users face challenges.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Userpilot

DECEMBER 18, 2024

This article will help reduce such churn by refining your product management and UX analysis approach. How to start your UX analysis. UX analysis benefits product managers by providing data-driven insights to guide product development decisions and prioritize features. Quantitative data used to be enough for UX analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Productside

MAY 27, 2025

In this phase, Heather and Tommy work to uncover real customer needs through empathy interviews, persona development, and Jobs to Be Done analysis. In the Deliver phase, Heather and Tommy align cross-functional teams on key messages, success metrics, and rollout plans. But their work doesnt stop after launch.

Product Strategy 177

Product Strategy Strategy Product Research Weak Development Team 177

Alchemer Mobile

NOVEMBER 22, 2024

Our platform enables: Omnichannel feedback collection across surveys, websites, and apps Real-time digital behavior tracking and analysis tracking customers across their entire journey Seamless connection to operational, behavioral, and transactional data Now, your customer-obsessed, data-driven teams can personalize customer experiences.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

AUGUST 12, 2024

They may abandon the page if the messaging and positioning are confusing or contradictory. Anthony Pierri knows this, and after helping over 200 businesses improve their homepage, he’s hosting the talk “ How to Rewrite Your Homepage With Sharper Positioning & Messaging ” on October 8th. Register now. Book a seat.

Messaging 105

Messaging Positioning Data Visualization User Testing 105

Userpilot

MARCH 17, 2025

Free trial available Basic: $89/month Professional: Custom pricing Corporate: Custom pricing In-depth analysis of the best tools for interactive user guides Let’s now explore each of these tools in detail. The paid plans include: Start: $370/month for a maximum of 12,500 displayed in-app messages per month.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 14, 2024

Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. In this article, you’ll learn about various types of customer segments you can identify and how to conduct a thorough analysis using the right product analytics tools. . Take action based on the analysis.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

The Product Guy

JUNE 18, 2020

During the third stage, input is analyzed and during the fourth stage, the insight gained from analysis is used to make decisions. Plugging in: how to generate insights Analysis: how to prioritize and understand feedback Communication: how to synthesize information Test/Build/etc & then repeat. The feedback loop process is.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

AUGUST 30, 2024

Whether you’re launching a new product or refining your existing offering, a competitive analysis will equip you with the insights needed to make data-driven product improvements , outsmart your competitors, and better serve your customers. Why should you conduct a competitor analysis? Get your free Userpilot demo today!

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Intercom, Inc.

APRIL 14, 2020

This has long been one of the most popular topics on Inside Intercom, and over the years we have examined retention from a number of different perspectives – from measuring net dollar retention to understanding activity churn; from cohort analysis to re-engagement messaging strategies. Using cohort analysis to improve retention.

Customer Experience 245

Customer Experience User Testing Customer Feedback Feedback Software 245

Product Innovation Educators

JANUARY 6, 2025

This led to the creation of “product success teams” – cross-functional groups that included leaders from various departments working together to ensure product success in the market.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Userpilot

MAY 30, 2025

Set clear goals before getting into the analysis Analytics backwards looks like this: track first with mobile app analytics tools, find patterns later. Heres what goal-based analysis would look like. ” So someone switching from urgent Slack messages to your app isn’t fully present yet. Did they not like the page?

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

NOVEMBER 14, 2024

You can do it by conducting a path analysis , which is a visualization of all user activities leading up to an event. Path analysis in Userpilot. For example, the lowest plan of an analytics tool may offer only basic reports, like funnels , while more advanced ones, like attribution analysis, could be included in the higher plans.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

NOVEMBER 29, 2024

High conversion rates show that your messaging, onboarding, and pricing resonate. How to track PMF with cohort analysis Don’t let the fancy term “cohort analysis” scare you. A cohort analysis is a technique that groups users based on shared characteristics and analyzes how they behave over time.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105

Alchemer Mobile

DECEMBER 1, 2023

Improve win rates with more effective customer feedback By Jasper Lipton, Alchemer Senior Product Marketing Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing Sales leaders are being asked to deliver more revenue with fewer resources, and a strong win-loss analysis program can boost win rates by up to 50%.

Customer Feedback 130

Customer Feedback Customer Experience User Testing Data Visualization 130

Alchemer Mobile

MARCH 8, 2022

Given this, customer engagement is not just the measurement or analysis of happy, highly-involved customers. Interactions: What percent of customers are messaged and prompted; what percent of customers respond to a message or prompt? It also relates to non-engaged customers or people who have yet to purchase from you.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Alchemer Mobile

MAY 10, 2022

Two-way messages give customers the ability to leave feedback through an always-on, always present channel: your mobile app. Customers can provide messages and pictures describing issues that are impacting their mobile experience. Likewise, you can respond directly to customers who utilized the Message Center to provide feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Product Innovation Educators

MARCH 4, 2025

Rather than replacing human researchers, AI serves as a copilot, helping product teams uncover twice as many unique needs while reducing analysis time and eliminating bias. In this discussion, we’ll explore how LLMs are revolutionizing Voice of the Customer analysis.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

MAY 28, 2025

Userpilot mobile at a glance Userpilot mobile is an all-in-one solution that combines in-app messaging , push notifications, user behavior tracking, and feedback collection, helping product teams drive adoption across both mobile and web apps. Error messages. Recognize milestone achievements with congratulatory messages.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Intercom, Inc.

MARCH 2, 2021

Here’s how to put on your Sherlock Holmes detective hat and ask the right questions, get to the bottom of their issues, and provide better support through messaging or live chat. First, ask some follow-up questions, trying to rephrase their initial message. Get to the root cause of their query.

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Userpilot

DECEMBER 31, 2024

Why consider Chameleon as a Userpilot competitor Interactive features: Offers unique engagement elements like snoozeable messages and fun animations (e.g., Intercom Proactive Support Intercom is primarily a customer support platform offering features like omnichannel messaging, live chat, and help desk solutions. party emojis).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

MAY 17, 2022

Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. By quickly addressing customer feedback through a message center your customers are more likely to feel heard, and less likely to take their potentially negative experience to app stores.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

DECEMBER 28, 2021

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Userpilot

MAY 27, 2025

You can also pair your session replay insights with heatmap analysis of the same screens. Use cohort analysis to track different user groups over time Cohort analysis groups users based on shared traits and tracks their behavior and retention over time. Note: Userpilot does not offer heatmaps at the moment.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Alchemer Mobile

JULY 13, 2021

Consider tracking metrics in the following areas to guide your decisions: User path analysis to track unexpected flows, learn how people arrive at new features, and understand adoption paths. Churn analysis to understand where customers fall off from completing critical tasks within your application.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 28, 2024

Next, conduct a path analysis to identify the ideal path for each persona. It involves delivering consistent messaging across all channels. This is Attention Insight’s story – they had built an AI-powered tool that displays the attention heatmap analysis of website and ad designs before they are launched.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105