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Top 13 SaaS Customer Engagement Trends 2023 to Follow

Userpilot

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Let’s start!

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Guide To Leveraging AI Tools For Customer Success Managers

Userpilot

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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APIs for IT Monitoring Solutions

eG Innovations

The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. So, for those new to eG, today’s blog is a quick overview. Integration and consolidation with asset/configuration tracking systems.

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Top 10 Characteristics of an Enterprise-Class IT Application and Infrastructure Monitoring Tool

eG Innovations

There are no firm standards for what makes an application or platform enterprise class, but enterprise-class applications are generally: Open and compatible with existing tools. These assumptions dictate how widely the tool can be deployed and what constraints it has during usage. 2 Integration with Existing Systems and Tools.

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15 Good UX Examples For SaaS Every UX Designer Should Follow

Userpilot

Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Amplitude’s witty cookie policy modal shows that even ‘boring’ parts of UX can be engaging. Userpilot can help you develop great UX design with in-app experiences. “Building software is simple. 15 Good UX examples for SaaS apps.

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Data Tracking: How to Create A Plan for Collecting and Analyzing Data?

Userpilot

So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. Trigger contextual in-app surveys to gather customer satisfaction data. Get a Userpilot demo if you’re looking for the best platform for actionable in-app data tracking. What is data tracking?

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Friction Log in SaaS: Step-by-Step Guide For Product Managers

Userpilot

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Use a color-coded system for a handy visual aid. What is product friction in SaaS? Put simply, product friction describes anything that causes your users difficulty when using your SaaS. Let’s dive in!