Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. In this article, we’ll look at various customer training tools available on the market. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! What is microcopy UX? Why is it important to write a great UX microcopy?

Analytic Tools 91

Analytic Tools Feedback Software UX Data Visualization 91

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86

Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! Product education makes customers happy which leads to higher retention and revenue.

Feedback Software 87

Feedback Software Analytic Tools Research Software Education 87

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. To invite users to a webinar, use slideouts.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

freshtrax

MAY 24, 2022

Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog.

UX 105

UX Data Visualization User Testing Reporting Tools 105

Userpilot

AUGUST 24, 2022

This article breaks down customer enablement for SaaS plus best practices to get started or improve your existing strategy. An active community facilitates customer education and even encourages new users to sign up. No wonder UX trends this year show people are titling more toward video content. What is customer enablement?

Feedback Software 76

Feedback Software User Testing Customer Experience Customer Feedback 76

UX Studio

JULY 31, 2023

In this article, we will discuss the most common mistakes UXers make when working with non-UX professionals. Let’s take a look at the most common “mistakes” we, UX designers and researchers, can make when working with people who are less familiar with UX design and UX processes.

UX 72

UX User Testing Product Research Weak Development Team 72

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. 10 Best knowledge base software to educate your customers in 2022.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Studio: Product Management

OCTOBER 18, 2023

Several UX projects require teamwork. As individuals (researchers or designers), we can be the best employees, highly skilled , and the best in our field, but a UX project usually requires collaboration. In a very recent article , we talked about the social aspect of collaboration and its impact on creating a motivating environment.

UX 54

UX Feedback Software Research Software User Testing 54

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. This article examines what contextual help is, why it’s necessary for SaaS companies, and how you can implement it in your product.

UX 79

UX Customer Experience Customer Satisfaction User Friction 79

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 73

UX Customer Experience Data Visualization User Experience 73

UX Planet

DECEMBER 18, 2023

In the ever-evolving landscape of digital experiences, mastering UI/UX design is no longer just a skill — it’s a strategic advantage. We’ve teamed up with Springboard — an online education platform offering a UI/UX design bootcamp with a money-back guarantee — to curate the following list of UI/UX design learning opportunities.

Certifications 80

Certifications Software Review Customer Experience UX 80

UX Studio

OCTOBER 4, 2023

The trend also landed in UX writing some time ago, and well, it is definitely here to stay. Let’s dive a little deeper to see how we can benefit from this beautiful friendship between artificial intelligence and UX writing. UX Writing is Essential It is just essential to have good copy in a digital environment. What is AI?

Artificial Inteligence 72

Artificial Inteligence UX Research Software Data Visualization 72

Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

Analytic Tools 57

Analytic Tools Research Software Education Customer Experience 57

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. What is onboarding UX?

Onboarding KPIs 87

Onboarding KPIs Feedback Software UX Data Visualization 87

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. User trust in UX refers to the feeling of security and satisfaction users experience when using your product.

User Testing 85

User Testing Customer Feedback Customer Experience UX 85

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Bookmark this list and get through it bit by bit. Books for Product Managers.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

Userpilot

JANUARY 4, 2022

Getting your modal UX right is a more important design issue than many product marketers believe. What elements should be part of your modal UX? When planning out your modal UX, make sure that you design modal windows that include the following elements: Header text. Modal UX best practices. Modal UX examples.

UX 87

UX Reporting Tools Software Review User Testing 87

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. You can make this happen by optimizing the UX for unhappy paths within your product. This article shows you how. What is a happy path in UX? What is the unhappy path in UX? Best of all?

Feedback Software 92

Feedback Software Analytic Tools UX User Testing 92

freshtrax

APRIL 18, 2023

This Zambian-born designer worked as an architect in South Africa, studied design at Stanford University, and currently works as a UX designer in Tokyo. Akiko Sakamoto Akiko works as a UX researcher at Btrax. How did you learn about the btrax blog? She was born and raised in Tokyo.

Research Software 98

Research Software UX Banking Customer Experience 98

UX Studio

JANUARY 12, 2023

My name is Bianka, and I’m the Hiring Manager at UX studio. In this article, I’ll be walking you through our recruitment process, and I’ll share good-to-know things as well as some tips and tricks. Who are we looking for The UX studio community is very strong with great talents from all over the world.

UX 52

UX Research Software Feedback Software Product Research 52

Product Talk

FEBRUARY 14, 2024

We were so inspired by Tali’s enthusiasm that we just had to share her story here on the Product Talk blog. Tali directs Texthelp’s product management team in the Nordic region, which creates products tailor-made for the educational market in Sweden, Norway, and Denmark. Do you have your own Product in Practice you’d like to share?

Analytic Tools 219

Analytic Tools Research Software Product Research Data Visualization 219

Userpilot

MAY 21, 2023

This article will show you some practical ways you can implement proactive support in your SaaS. Create a resource center with different educational resources based on the user’s jobs to be done. Offer proactive customer support by educating users on new features that are relevant to them. What is proactive help?

Feedback Software 83

Feedback Software User Friction User Testing Customer Experience 83

UX Planet

JANUARY 18, 2024

As UX designers, our duty is to advocate for our users and help them make decisions for their benefit, even though our boss might not feel the same way. Let’s see if we can answer that question at the end of the article. Photo by Mick Haupt on Unsplash Conclusion Remember the question at the beginning of the article?

Customer Experience 59

Customer Experience UX Differentiation Branding 59

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? In this article, we’ll discuss a few best practices on how to build a great user onboarding flow that attracts new customers and keeps them engaged throughout the customer journey. What is UX onboarding?

Feedback Software 62

Feedback Software Onboarding KPIs UX User Testing 62

Userpilot

JULY 6, 2022

This article will guide you through how to use progressive onboarding to boost customer engagement in your app. The UX onboarding process is a series of steps a user goes through when they begin using your product. The UX onboarding process is a series of steps a user goes through when they begin using your product.

UX 96

UX Customer Experience User Testing Data Visualization 96

UX Studio

OCTOBER 18, 2018

In this article we answer: What constitutes microcopy? We always educate each other and ourselves. That makes us improve constantly at UX Studio. I realized that even though writing copy forms part of our everyday, even as UX designers, we still don’t consider it an integral enough part of designing products in general.

UX 101

UX User Testing Systems Review Workshop 101

The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. Educate users about your commitment to data security and transparency in your privacy policies.

Data Visualization 126

Data Visualization Reporting Tools Feedback Software Customer Feedback 126

UX Planet

JANUARY 18, 2024

It won’t cost a cent more, but your support keeps the power on and this blog thriving! Tips, Tricks, and Traps For many, the video will be good to go, especially if you’re creating light educational content or social media videos. InVideo AI can be used to create a variety of formats, whether for education, marketing, or storytelling.

ChatGPT 86

ChatGPT Feedback Software Customer Experience Customer Feedback 86

Userpilot

APRIL 21, 2023

In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself.

Feedback Software 82

Feedback Software Analytic Tools Data Visualization Embedded Analytics 82

UX Studio

SEPTEMBER 4, 2019

So I ended up a UX designer, but my heart started to beat faster and louder when I first woke up to the truth: Writing makes up a determinative part of UX. As I always try to dive ever deeper into the field of UX writing, I also try to look for inspiration and information from key persons. How would you define UX writing?

UX 78

UX Customer Experience User Testing Technical Advisors 78

Balsamiq

APRIL 23, 2018

I’m a psychologist and a co-founder of The Rectangles , a UX design company and consultancy. We work with online businesses providing them with incremental UX design improvements in a subscription model. Several years in the industry have taught us that UX design works best when it’s an iterative and ongoing process.

User Testing 73

User Testing UX Data Visualization Research Software 73

Product Talk

APRIL 19, 2023

Please note that this post is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. Teresa also uses the Reader product to save anything she reads on the web—RSS feeds, Twitter lists, PDFs, articles, etc. Find all of the posts in this series here.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130