UX Planet

FEBRUARY 22, 2024

But dark patterns go deeper: Confusing menus that hide options we need Countdown timers that trigger panic buying Fake reviews that sway our decisions …they’re everywhere. Older folks, those new to technology, and people with certain disabilities become easier targets due to limited digital literacy or specific cognitive differences.

Data Visualization 72

Data Visualization UX User Testing Research Software 72

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. A high churn rate leads to low customer lifetime value and a negative brand image. Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Build a fully-loaded resource center with video tutorials , webinars, and help articles.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. This way, you can encourage users to adopt your app and stay with your brand for longer.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Delivery: Prioritize speed and quality as you deliver on brand promises. Look no further.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

OCTOBER 19, 2022

WoM marketing offers potential customers social proof that other customers enjoy using your product while driving up your brand visibility. Now, it's time to make it irresistible using assets like testimonials, case studies, and whitepapers. Also, it’s important to have a robust support system ready to help the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Besides, we answer the following popular questions in this article: How much does it cost to work with a Webdesign Wien agency? How to choose the most suitable design company in Austria?

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Iteratively Blog

MARCH 15, 2020

The best part is that they include 4-5 of the best reads along with a simple summary for each article. ? Apache Kafka), distributed systems, and much more. ? Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. 2 Data Eng Weekly.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

UX Studio

OCTOBER 18, 2018

In this article we answer: What constitutes microcopy? We managed to find the right expressions, calls-to-action and sentences after all, but it could have gone much faster and easier if we had had a system or more experience in how to design our words. Building the brand of the particular product. The definition of microcopy.

UX 101

UX User Testing Systems Review Workshop 101

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS detractors are extremely unhappy customers that are most noticeable when you discover them among reviews of your product online. In both cases, poor NPS scores are big detractor red flags.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

The Product Coalition

MARCH 29, 2018

2) Referenceable customer case studies with details on their need, the solution and the ROI impact they experienced. The success criteria are captured in salesforce (or whatever system) to provide transparency within your organization. Make ROI impact obvious and credible helps your sales team secure the “yes.”

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

UX Studio

JANUARY 25, 2019

Studying good visual systems resembles learning a new language. In this example, horizontal lines separate the main parts of the article from each other but also create rhythm when scrolling down the page. Shapes consist of one or more lines but they stand out of their environment due to their defined boundaries.

Systems Review 76

Systems Review UX Branding Customer Experience 76

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Trust leads to better retention and brand loyalty. Most brands don’t invest in customer service personalization. That contributes to higher customer retention, brand loyalty, and new referrals.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Coalition

NOVEMBER 7, 2019

His case study detailing his work with Avanza’s agile transformation has been downloaded and shared thousands of times. Agile Movers & Shakers: Viktor Cessan’s Questionnaire Please describe what you do in 280 characters : “I coach organizations and teams from a system, agile, and product perspective.”

Agile 60

Agile Research Software Feedback Software Systems Review 60

Userpilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Remove friction and elevate the customer experience with self-service support A self-service knowledge base reduces the number of customers that become disengaged from the lack of an efficient support system.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

OCTOBER 11, 2022

They’ll use social media, review sites, or office chit-chat to share how your product is changing their lives. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Why you should use engagement loops. Social proof. Source: Asana.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Experience 97

Userpilot

APRIL 23, 2021

A help center is a small widget inside your product that pulls up articles from your knowledge base. It’s possible to build a help center widget in Userpilot and style it to your brand. If you don’t have a system for organizing that feedback, you’ll be that much slower to respond to users, thereby risking them churning.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

MARCH 22, 2021

Every one of these aspects can be systemized using a platform like Userpilot. It is imperative to reach the right users at the right time and in the right place of the customer journey, and systemizing this process with the right tools can greatly help you with that. From just $8 per creator per month, Loom is a steal.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Surya Suravarapu

FEBRUARY 27, 2020

Alan Klement 's book When Coffee and Kale Compete is a huge step forward that brings some clarity, explains key concepts with case studies, asks some provocative questions, and helps in further investigating for all the curious minds out there. In the business of product building, we too deal with systems. Quoting Peter M.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

UX Studio

JUNE 27, 2018

Fintech startup Payment Courier set out to eradicate this pain by developing a payment plugin that can be integrated into any payment gateway or online payment system. In this UX case study, we describe how our team helped this startup enter the market with a well-designed product. The product: Split expenses at checkout.

User Testing 71

User Testing Research Software Feedback Software UX 71

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! Take a look at Kontentino’s case study that’s neatly integrated into the Userpilot website: 3.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

UX Studio

NOVEMBER 27, 2018

In this article, we attempt to give you an overview of the Design Thinking methodology, and how small and large organizations in various industries can benefit from adopting it. They mentioned the particular gruesomeness of the pdf-only policy when showcasing complex case studies. So, what did we use this information for?

User Testing 45

User Testing Research Software Feedback Software Data Visualization 45

UX Studio

NOVEMBER 30, 2018

They mentioned the particular gruesomeness of the pdf-only policy when showcasing complex case studies. We have some luck due to our user access and research in-house. They can make purchase and brand loyalty decisions based on highly specific preferences. In their response, they wished to have more formats to upload.

User Testing 40

User Testing Research Software Feedback Software Data Visualization 40

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. The average B2B customer interacts with a brand across a few channels.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

JANUARY 20, 2024

This is one of the questions we answer in this article. This establishes a clear and cohesive brand message and increases brand credibility. A message map typically includes a core message, supporting points, proof points, target audience, brand voice, and guidance on tailoring messages for different marketing channels.

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Userzoom

MARCH 28, 2018

We now live in a world where one disgruntled customer can really screw-up and damage a brand, and so we need to be taken seriously. He wrote a really great article a while back called ‘ Why I can’t convince executives to invest in UX (and neither can you) ‘, which was a rather depressing title.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

UX Studio: Product Management

NOVEMBER 8, 2021

This article summarizes companies that offer product design services and the most frequent questions to help you pick the best web design company in Sacramento, California. It will take a lot of your time to review and assess every company’s website manually. There are dozens of web design firms in Sacramento.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Userpilot

SEPTEMBER 28, 2022

This article is for you if you wish to deliver top-notch experiences but are not sure how. Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Customer experience (CX) is the sum of a customer’s perception after direct or indirect interactions with your brand.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To improve the customer experience for detractors: Always respond to negative feedback on 3rd party review platforms to clear the air and also close the loop. How does the Net Promoter Score system work?

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JULY 7, 2022

That’s what this article is about. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously. Customers comparing your brand with competitors. Loyal customers that can become brand ambassadors.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

OCTOBER 25, 2022

There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. With so many options available, this article will guide you to the one that’s right for you. There you only have a small range of features available – all with the UserGuiding watermark/branding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Studio

FEBRUARY 15, 2024

“ Innovation is not something completely brand new. Yeah, I must say that since I came here, it’s been a delight to use the public transportation system. We have this digital ticketing system, where you need to actually, where you need to scan the Stickers on the side of the vehicles. Karthik: That’s amazing.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? Payment gateways are complex systems. A single transaction in payment processing systems travels through multiple sub-systems. Examples of prominent payment gateways include PayPal, Stripe , and Square. Insight #1.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? Payment gateways are complex systems. A single transaction in payment processing systems travels through multiple sub-systems. Examples of prominent payment gateways include PayPal, Stripe , and Square. Insight #1.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52