The Product Coalition

JULY 3, 2018

Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. From the user point of view, speed and finding right articles at the right time (on the right site) is crucial.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

ProductPlan

SEPTEMBER 28, 2022

Instead of being involved in every sale, your sales team can focus on bigger, more complex enterprise sales, leaving it to the product to attract individuals and small business clients. The marketing team, meanwhile, changes its approach to inbound marketing to be educational. Product-Led vs revenue led.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Indicative

MAY 25, 2018

Snopes is already a part of Facebook’s effort to provide more information around news articles on its platform, and Mikkelson believes that adding context can go a long way in fighting fake news. “I He referenced Facebook’s previous policy to label certain articles “disputed,” which had been shown to have the potential to backfire.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Intercom, Inc.

AUGUST 10, 2018

Earlier this year we launched a brand new messenger for business with apps deeply integrated into the experience. It’s called Operator, and it performs tasks like inbound lead qualification and customer routing. These are the four big things that we think are brand new and really useful for you and your business.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Purchase process.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Userpilot

FEBRUARY 13, 2024

This article covers: Key benefits of the self-service method. These tools typically have features to allow you to include articles, tutorial videos , and chatbots in your support center, providing structured support across the customer journey. Having a hard time choosing the perfect customer self-service software?

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 7, 2024

In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. Enterprise. The free plan is accessible for all teams, while the premium version is available for enterprises upon request. But how do you know you’re picking the right tools?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

StubHub

MAY 8, 2019

At StubHub, we just unveiled our brand-new Developer Program. The quality of response of our API support team was impacted due to the high volume of inbound support calls from partners. Well, we can tell you (metaphorically speaking). The more we did this, the more it sank in that firefighting alone wasn’t sustainable in the long run.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

JULY 20, 2023

Best AI writing tools for the content creation process Content marketers spend most of their time coming up with content ideas, honing their writing skills, and creating articles in multiple languages to maximize their reach. Smartling has three different plans to choose from: Core, Growth, and Enterprise. Source: Surfer.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. We’ve gathered a list of articles, videos, and podcasts you can check out: Intercom on Sales.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Userpilot

JULY 12, 2021

In this article, we’ve compiled a comprehensive list of SaaS analytics tools and categorized them according to their use cases. Brand24 is a powerful social media listening and analytics platform that tracks your brand mentions across social, news, blogs, videos, forums, podcasts, reviews, and more. Source: mixpanel.com.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Usersnap

JANUARY 20, 2023

In this article we’ll help you understand the different types of customer support tools, their advantages and disadvantages, and how you can make sure your users are happy and satisfied about getting in touch. Article creation is simple, and you can easily add images, hyperlinks, tables, and videos.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 24, 2023

Account-based marketing is the preferred approach for enterprise solutions while software bundles often leverage email marketing to generate sales. Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userpilot

MAY 19, 2021

Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? Do you want to: raise brand awareness? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing.

Research Software 119

Research Software B2B User Testing Customer Experience 119