UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. What exactly do you want to learn about your users?

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Data Visualization User Testing Research Software Product Research 76

Usersnap

DECEMBER 13, 2022

We call it the product development life cycle. If ever curious to learn more about how teams go through these stages, we ran a survey with over 200 respondents to find out about teamwork, product development decisions, and how they’re made. What is the Product Development Life Cycle? The PDLC Stages. Brainstorming Ideas.

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User Testing Customer Feedback Product Research Customer Experience 52

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Navigating Matters of the HEART?

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Userpilot

JULY 20, 2022

The article explains what Quality Function Deployment is and explores its benefits and rationale. It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Thanks to QDF you can build products that meet user expectations and decrease the development time and cost.

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Userpilot

OCTOBER 9, 2023

This article provides the guide you need. TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. The MVP is built with just enough features to satisfy early customers and provide feedback for future development.

Feedback Software 92

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Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. Everything backed by customer feedback. Gathering product and user information using product feedback tools. These are: Importance: how important is a future feature for our (future) users.

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Feedback Software User Testing Customer Feedback Product Research 98

Gainsight

JUNE 21, 2022

That is one of the key reasons the Index showed that 95% of B2B companies of all sizes prioritize customer success. When the Customer Success team or organization has cultivated a relationship of trust and developed a mature customer who finds value in your product, the customer will be open to gaining more from their partnership with you.

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The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

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Usersnap

JUNE 27, 2023

But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches. Are you ready to embark on a transformative beta testing adventure?

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User Testing Data Visualization Product Research Customer Feedback 52

UX Studio: Product Management

JANUARY 25, 2022

In this article, we will talk about the top web design companies in Manchester and beyond. Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few. Choosing a design partner is an important step. We are happy to meet you and get to know your challenges better.

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Research Software Feedback Software Analytic Tools Product Research 82

The Product Coalition

AUGUST 23, 2023

Image created by the author In this article, we will explore the key use cases in retail banking where Conversational AI is set to play a pivotal role. What is Conversational UI Conversational UI, or User Interface, is a way of interacting with computers or machines using natural language, similar to how we talk to people.

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Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app.

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Reporting Tools Research Software User Testing Customer Experience 216

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

UX Planet

FEBRUARY 1, 2024

Developing applications that cater to this large market can have a widespread positive impact. Mobile applications can provide a convenient and accessible platform for users to manage their finances. Developing applications that cater to the unique needs of small businesses can contribute to their growth and long-term sustainability.

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Analytic Tools Data Visualization Research Software Reporting Tools 89

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. That's exactly what I'm going to cover in this article, so read on. As mentioned before in this article, each product is different. There you have it.

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The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? In this article we will look at a detailed example of this. Let’s dive in!

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Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

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Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

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Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 29, 2022

In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Engineering as marketing is the practice of using your engineering time to develop complementary free tools that provide value to your target audience and generate leads for your main product.

Research Software 82

Research Software Engineering User Testing Marketing 82

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

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Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. In a small startup, a product manager might oversee everything.

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Split

JULY 27, 2023

Feature toggle solutions are becoming increasingly popular among developers and product teams. In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs. Another advantage is cost savings.

Feedback Software 52

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Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. Everything backed by customer feedback. Gathering product and user information using product feedback tools. These are: Importance: how important is a future feature for our (future) users.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. Everything backed by customer feedback. Gathering product and user information using product feedback tools. These are: Importance: how important is a future feature for our (future) users.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 26, 2023

Customer retention surveys are the lens through which you can see how people are feeling about your brand. With the right survey questions, you can identify opportunities for improvement, fine-tune your product experience and prevent customers from churning. The real work lies in choosing the right survey questions to ask.

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Userpilot

JULY 14, 2021

It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. 50,000 enterprise software is not an alternative for a $50 tool for a startup.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Revenue-based valuations are more suitable for SaaS startups because it doesn’t take into account upfront investment which affects SDE or EBITDA negatively. Let me explain: In SaaS, you pour lots of cash into product development upfront. Covers common valuation mistakes.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 28, 2022

It shouldn’t be about bringing back churned customers only, it’s also about engaging back inactive users and before they churn- a win back email campaign can help you with this. In this article, you can find the five types of n and some great examples. 5 – “Checking in with inactive users” win-back email.

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Feedback Software User Testing Customer Feedback Customer Experience 90

Tyner Blain

JULY 31, 2023

The Jobs of the Problem Statement This article is part of a series on the three critical flaws in most product development processes a problem statement exists to address. In the startup world, there’s a question thrown at founders – “Is it a feature, a product, or a company?” It does not, unfortunately.

Analytic Tools 52

Analytic Tools Customer Experience Product Strategy Strategy 52

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Try the best user onboarding tool for your SaaS now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Account Managers: They serve as the lead point of contact for all customer account management matters. Confused about trying to understand SaaS roles? That’s perfectly normal.

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. It helps the customer understand your product and how it can satisfy their needs. A no-code SaaS development platform.

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