Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

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Research Software Technology Telecommunications User Testing 243

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 115

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Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

The Product Coalition

MAY 13, 2022

Mobile game and app companies are continuously searching for ways to expand their audience base. While it’s common knowledge that localizing your app store page is a must for boosting downloads, localization of your app content will have a significant impact on retention. an ecosystem of mobile apps. who should we choose?

Research Software 123

Research Software User Testing Customer Experience Data Visualization 123

Userpilot

MAY 26, 2022

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! You should personalize your in-app guidance for each user segment.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. Explore the best conversion rate optimization tools on the market. Ready to make a start?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? This article may help you find the right company. As a consequence of this, the mobile app development industry is on the rise now. If yes, you are definitely in the right place! It’s likely your mobile device.

Research Software 113

Research Software Feedback Software Artificial Inteligence User Testing 113

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

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Feedback Software Research Software User Testing Customer Feedback 98

UX Planet

FEBRUARY 13, 2024

Wikipedia defines Production Artists as: “…a technical and creative position in a creative profession. The job title originated at advertising agencies , assigning what was known as paste-up work (now prepress production) to the position. The Agencies I worked for (prior to 2010), usually had what were called Production Artists.

User Testing 76

User Testing Research Software Technical Review Systems Review 76

Product Management University

DECEMBER 13, 2019

How would you characterize the difference between product vs solution? Product vs solution is the simple difference between what you do and what your customers do. Your customers admit patients, do legal research, run payroll, design clothing, take customer orders, inventory a warehouse, etc. Product vs Solution: The Remedy.

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Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? This is the main question we explore in the article. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. There are a few good reasons why SaaS organizations love product funnels.

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Analytic Tools Data Visualization Research Software Onboarding KPIs 104

The Product Coalition

APRIL 3, 2023

No matter how many articles you read, videos you watch, or mock interviews you take, you’ll definitely make mistakes when you step into the real world & deal with real products i.e. products you’ll own. No, they care about the value the product is providing to them i.e. an efficient commute solution Do they care about the design?

Research Software 113

Research Software Reporting Tools Product Research User Testing 113

Userpilot

NOVEMBER 18, 2021

Rather than re-inventing the wheel, it's useful to look at how other SaaS companies set up their user onboarding. The more consistently your customers reach the Aha Moment, the more likely they are to subsequently activate and be retained — with positive financial implications for your business. Or so the reasoning goes.

Analytic Tools 98

Analytic Tools Research Software Feedback Software User Testing 98

Userpilot

SEPTEMBER 10, 2022

These are just some of the questions we’re answering in the article! To start with product differentiation, you need to conduct market and user research. You will see that some of the advantages overlap with those of product positioning. Product Differentiation and Product Positioning Benefits.

Differentiation 98

Differentiation Feedback Software Research Software User Testing 98

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets.

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Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Usersnap

SEPTEMBER 12, 2023

In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. We hope to inspire you to be more hands-on and persistent in pricing research and experiments. First let’s clarify some definitions.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

UX Studio

AUGUST 13, 2023

Voice technology is everywhere these days. The rise of AI voice technology has undeniably changed how we interact with digital products. Voice service technology is revolutionizing the way we interact with our devices. Three years have passed since then, and voice technology evolved a lot.

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Feedback Software Research Software Technology Data Visualization 49

UX Planet

MARCH 2, 2024

Initially, I leaned on the Double Diamond model but soon realized it was not ideal and definitely required some level of modification. With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process.

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Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. Remember that without working code – and a secure, scalable system – you don't have a product.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

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Research Software Data Visualization Software Review Technical Review 154

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

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User Testing Feedback Software Research Software Analytic Tools 98

Imaginary Cloud - Design

AUGUST 19, 2021

Creating useful, usable, and craved products and services that respond to human needs is the basis of Design Research. Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. What is Design Research? Design Research steps. ?

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User Testing Research Software Product Research Customer Experience 110

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Quickly jump to the best suitable section of this article ? Definition of 1-to-5 Rating Scales Surveys 5 Types of 1 to 5 Rating Surveys 1.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JULY 13, 2022

In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. SaaS Product Adoption: The Ultimate Guide.

Blog 98

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Userpilot

SEPTEMBER 30, 2022

In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? 15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. That way, you can improve their digital CX by personalizing in-app experiences for their specific use cases.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

The Product Coalition

OCTOBER 19, 2023

It’s the practical tool that helps managers navigate the complex path of development. In this article, JetStyle’s CEO and co-founder Alexey Kulakov will talk about the basics of this notion.You’ll learn the definition of prioritization, its core components — frameworks, goals and metrics, and correlation between teams and backlogs.

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Data Visualization Customer Feedback Research Software Product Management 118

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. These initiatives can involve game-changing solutions, new offerings, or disruptive ideas.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Imaginary Cloud - Design

APRIL 29, 2021

This article aims to explain the difference between web design and development and further identify where the neutral territory is. Web designer skills and tools. Web design consists of the design of a digital product (websites and apps). It is then crucial to understand what each term means clearly. Table of Contents.

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Research Software Software Review Development Web Development 142

UX Studio: Product Management

NOVEMBER 9, 2017

Want to do UX research for a product without enough time or knowledge? Proper research does not go quickly, or can it? This article will show the ideal way to do UX research , and will introduce the cost benefit, low-budget version too. Making decisions based on research results ensures getting decent ones.

Product Research 94

Product Research Research Software User Testing Feedback Software 94

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. Userpilot is a phenomenally versatile onboarding tool.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Modus Create

OCTOBER 13, 2020

According to research by QSM , the average software project takes almost a year to complete, and includes dozens of unneeded and unused, yet complex features. It’s not a secret, and it has more to do with people than it does with technology. And, we had to deliver this solution using the minimum amount of team effort and time.

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. The trend also landed in UX writing some time ago, and well, it is definitely here to stay. Today artificial intelligence is everywhere.

Artificial Inteligence 72

Artificial Inteligence UX Research Software Data Visualization 72

The Product Coalition

MARCH 7, 2023

When I decide ahead of time what the goal of my research is, I clarify the most important insight I need to gather, as I’m usually trying to learn many things in any given interview. I was once interviewing users to understand why they were using our sports betting app, and a college-aged user told me it was cool.

User Testing 119

User Testing Customer Feedback Customer Experience Data Visualization 119

Userpilot

DECEMBER 6, 2022

In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. Offer in-app self-service support to unlock on-demand support. The customer effort score does not have any definitive average in the SaaS industry.

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Userpilot

APRIL 10, 2021

The larger your SaaS empire becomes, the more likely this is to be the case. This article will give practical answers to these important questions. Why is Customer Segmentation important for SaaS? To segment users, first choose whether you want to segment by demographics, in-app behavior, user attributes, NPS, or account.

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Analytic Tools Customer Experience Research Software User Testing 98