eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. The survey respondents know about this problem all too well. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Product Talk

FEBRUARY 7, 2024

They were already using Miro for many other product activities, but with widespread adoption of continuous discovery, they increased their usage and even switched to an Enterprise plan. I may also share one of Teresa’s articles in our Google Space as a follow-up.” Please let us know at support@producttalk.org.

Product Research 239

Product Research Reporting Tools User Testing Research Software 239

Userpilot

MAY 7, 2024

It allows product managers to create, deploy, and analyze product experiences , as well as trigger in-app surveys to collect customer feedback and understand user sentiment. User feedback : Build in-app surveys from scratch or use any of the pre-built templates, and trigger them based on user behavior, activity, and stage in the journey.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Software Review 105

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? This article will explore some of these questions. What is an onboarding survey? What should be included in an onboarding survey?

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. Target them with an in-app survey. In the survey, ask a multiple-choice question like ‘At which point did you first witness the value of our tool? If so, you’re in the right place!

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

MAY 13, 2024

In this article, we’ll take a look at a few powerful marketing analytics software, focusing on their features and pricing. Whether you want to drive user engagement with in-app experiences or collect feedback through in-app surveys, you can do it with Userpilot. Enterprise – Pricing is available on request.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Let’s begin!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Surveys and qualitative feedback: Typeform. For an even more personal touch, you can send customers video surveys with VideoAsk.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JANUARY 22, 2024

These are the main questions we discuss in this article. In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. To make this inclusive, use a range of methods, like email and in-app surveys and interviews.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! month Acrobat for enterprises – custom pricing G2 rating 4.4/5

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Userpilot enables you to create different types of customizable in-app surveys. Integrated NPS surveys with analytics and response tagging unlock insight into how your users feel. Enterprise.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 24, 2022

In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. Then, you should set the timing and frequency of sending NPS surveys. What is an NPS program?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. Hotjar is a product experience analytics platform with tools like heatmaps , session recordings, and surveys to gain granular qualitative insights into user interactions and improve usability. In-app survey built in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. Let’s get started.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Sending in-app surveys to gather relevant feedback and iterate your strategy. Triggering exit surveys to understand reasons behind churn and improve customer experience. Welcome survey example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Collect user feedback regularly through in-app surveys to identify improvement areas. Monitor user sentiment through in-app NPS surveys. It puts your product’s future at risk.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. There are many types of modules to choose from: videos , guides, walkthroughs, a checklist , surveys , and more. Resource centers are available on both the Growth and Enterprise plans. You have lots to choose from!

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

UX Planet

JANUARY 18, 2024

This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. Conducted by agencies or in-house teams, it involves understanding user behaviors, needs, and motivations through various methods like interviews, surveys, and usability testing. What is UX Research in Design?

Data Visualization 82

Data Visualization User Testing Research Software Product Research 82

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Are you looking for solid Intercom alternatives but not sure which one to pick? Let’s get right into them, one by one!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Atlassian

JANUARY 27, 2022

Related Article. Atlassian named a Leader in Enterprise Service Management. In a recent study from Atlassian and PwC Australia , over 50 percent of employees surveyed in the U.S. In a recent study from Atlassian and PwC Australia , over 50 percent of employees surveyed in the U.S. Related Article. By Edwin Wong.

Technology 104

Technology Artificial Inteligence Enterprise Customer Experience 104

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. With this package, you can create Net Promoter Score (NPS) surveys, perform analytics and get weekly reports, and access several integrations and customization options. It also offers 5 customizable themes.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 19, 2023

Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. The resource center functionality is available in the Growth and Enterprise plans, which have custom usage and pricing. Let’s start with the Resource Center widget. Userpilot resource center. What are the features?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

FEBRUARY 24, 2023

If so, you’re in the right place because that’s what this article explores! With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. With Appcues, you can run NPS surveys and the app does a basic analysis of the scores for you. What is Appcues?

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

OCTOBER 16, 2023

In this article, we explore some of the differences between both. From advanced analytics to custom surveys, Userpilot helps you collect and understand product data. For example, you can conduct a user survey to determine why a feature has a low engagement rate. Then, you need to create contextual experiences using that data.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

JUNE 29, 2023

These can be multi-channel; an article, a guide, a collection of video tutorials – whatever helps your users! Trigger surveys with different categories of users (e.g., those accessing documentation during the onboarding process, or reading an article in your help center), and ask them directly about their experience.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

JUNE 30, 2023

Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Article Forge is ideal for content teams seeking to quickly generate SEO content at scale. Article Forge writing assistant.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. However, please note that all surveys in the Free plan come with Pendo branding.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. A knowledge base created with Userpilot.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

SEPTEMBER 2, 2022

In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. They usually feature engaging elements like responsive content, interactive surveys , and the option to create quizzes. Integrated NPS surveys with analytics and response tagging. Let’s go! Pros of Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

SEPTEMBER 5, 2022

In this article, we talk about what customer reviews are, why they are important, and how to ask for them. You should segment customers before sending feedback surveys. Here’s how Hubspot uses an onboarding survey to ask for a review: Onboarding Survey. New Feature Release Survey. Churn Survey.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 5, 2023

In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. NPS (Net Promoter Score) survey is a customer loyalty and satisfaction metric that measures the likelihood of recommendation on a scale of 0-10. What is an NPS (Net Promoter Score) survey?

Data Visualization 97

Data Visualization Feedback Software Customer Feedback Customer Experience 97

ProductPlan

MARCH 4, 2022

Your enterprise customers’ priorities have changed. Survey your user group. Here you’ll prepare a short set of survey questions and send it out to a representative sample of your users. And remember, a survey is an art form. Then create a very short survey—maybe just one key question—and publish it.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Modus Create

MAY 28, 2024

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” to “What should we consider?”

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. Use an automated survey in your welcome screen to collect data about users’ jobs to be done. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Proactive Campaigns is a Zendesk integration for sending bulk emails and surveys. If so, you’re in the right place!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Lenny Rachitsky

FEBRUARY 13, 2024

At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. This article will decode the four most commonly used quantitative WTP methods and provide a template of questions you can use. Of the 60 software companies we surveyed, only eight said they used it. Why do people like it?

Data Visualization 100

Data Visualization Product Research User Testing Research Software 100

Userpilot

MARCH 16, 2023

In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience. From the initial sign-up to interactive walkthroughs to onboarding surveys, there are many elements to consider. Let’s get into it! Can customer onboarding wait?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98