Userpilot

SEPTEMBER 14, 2023

In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS. Finally, you can launch targeted experiments to figure out the impact of in-app messaging on different user segments. But the most important aspect of all of this? Create content (i.e.,

Customer Experience 105

Customer Experience Analytic Tools User Testing Feedback Software 105

Userpilot

SEPTEMBER 14, 2023

Here are a few examples of when you might opt to send dunning emails to a customer: Subscription renewal. You can also use the same message to upsell the same sender by highlighting the benefits of other product plans. Source: Baremetrics. If you can’t resolve the issue, you’ll need to add a new payment method instead.

Analytic Tools 102

Analytic Tools Data Visualization Customer Experience User Testing 102

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Contextual onboarding messages are an excellent tool for the job!

Analytic Tools 102

Analytic Tools Feedback Software Product Research Data Visualization 102

Userpilot

MARCH 10, 2024

In this article, we’ll take a closer look at different examples of behavioral patterns. Examples of user behavior patterns include deferred choices, progressive disclosure, safe exploration, instant gratification, and more. A quick funnel analysis reveals that new users drop off before they send the first message in the app.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Userpilot

MARCH 23, 2023

But what are some contextual onboarding examples that could inspire you to implement it? In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. The right user. The right time.

User Testing 94

User Testing Customer Experience Data Visualization Demo 94

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.

Messaging 118

Messaging Customer Experience Branding Airlines 118

Product Talk

OCTOBER 11, 2023

We tend to make assumptions in five different categories: Desirability assumptions Viability assumptions Feasibility assumptions Usability assumptions Ethical assumptions To illustrate these five types, let’s set up a context for our examples. Add the option to email the full text of the article to someone.

Feedback Software 276

Feedback Software User Testing Technical Review Product Research 276

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. Figma developing Figjam is a prime example of product development. For example, by sending a Loom video, you not only communicate the intended message to your recipients but also allow them to experience the product value. What are growth initiatives?

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? This article considers what product experience is. It also examines some good customer experience examples and how you can design one. They drive up customer loyalty and retention, turning customers into avid brand ambassadors. Consider a few of them.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 7, 2024

That’s what this article explains. We also look at different types of Aha moments and their examples in SaaS products. For example, this could be the moment when users realize the value of a premium plan and decide to upgrade. What if the users have already churned, for example, during the free trial ?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Postfity adds a welcome message to gather data and use it to help frame the user experience.

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

Userpilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. This article examines what artificial intelligence in marketing looks like today. Examples of AI in marketing abound all around us today. or onboarding messages.

Data Visualization 83

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 83

Userpilot

APRIL 10, 2023

That’s what we discuss in the article. And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Dropbox, Slack, and Grammarly are great examples of companies that have successfully harnessed the power of the freemium model to drive growth.

Feedback Software 96

Feedback Software Analytic Tools User Testing Strategy 96

Userpilot

MAY 17, 2022

Looking for product announcement examples to help inspire your next successful launch? This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? Get a Userpilot demo and build in-app launch messages without having to code.

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Userpilot

JUNE 8, 2023

In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages. Segment users using event properties in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Intercom, Inc.

MAY 8, 2018

So we lead with the Article Search app and a content showcase of our product tour videos. And finally, to support our product announcement on launch day , we ended with a little plug that highlights the new Messenger on Product Hunt: Our Messenger apps for visitors: Position #1 Article Search app, integrated with our help center.

Messaging 176

Messaging Customer Experience Customer Communications Positioning 176

Userpilot

JUNE 14, 2023

In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. For example, let’s consider you want to assess your customers’ overall experience with your product. For example, you have recently implemented a significant update in the UI of your product.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. Product marketing involves bringing a product to market and aligning its messaging with customer needs. 10 Product marketing examples to inspire your product team. How did they successfully communicate value?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Example of automated NPS analysis.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? In this article, we are looking at some really good UX design examples that will inspire UX designers. Good UX examples we cover: Good UX examples are characterized by simplicity, usability, and visual design. The three elements that good UX examples share are: Simplicity.

Analytic Tools 112

Analytic Tools Feedback Software UX Data Visualization 112

Userpilot

JANUARY 20, 2022

Looking at tooltip examples from other SaaS businesses is a great way to save yourself the time and hassle associated with trying to do it all from scratch. So allow us to share some of the most striking tooltip examples with you. Intercom tooltip example. Top 8 tooltip examples used in SaaS. Feature discovery.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

Userpilot

APRIL 18, 2023

And what are some of the best practices and examples across the customer journey? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. For example, you can start by creating a customer success journey map including these stages: Purchase decision.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 15, 2022

In this article you’ll learn: What monthly active users (MAUs) are and why you should care. You’ll find examples and actionable tips you can begin implementing right away. The way out is to track engagement at each phase and send personalized in-app messages to guide users towards what’s relevant for them.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

DECEMBER 1, 2021

This article will answer these questions and others like it. There’s a little arrow pointing to the element that the informative message in the copy is referring to. To read more about some of the problems that occur if you use too many tooltips at once, this article about Pendo is well worth a read. New features.

Customer Experience 98

Customer Experience Messaging Education Reference 98

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

MAY 23, 2022

In this article, we will explore what they're all about, the different types of progress bars, when you might use them, and the best tools for the job. These can be combined in a number of ways – this article contains multiple examples for you to draw inspiration from across the SaaS marketplace. Ready to get going?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. For example, it can shed light on what makes your detractors dissatisfied with the product.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

OCTOBER 20, 2023

In this guide, we’ll go over what sentiment analysis is, why you should do it, and look at 10 sentiment examples! Streamlined onboarding, lower user friction, and targeted marketing are just a few examples of sentiment analysis being applied to improve a SaaS customer journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. For example, let’s say your product is a healthcare management platform. Product manager persona example.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

MAY 17, 2022

If you’re wondering where to start, this article is exactly what you need. For example, this is how Asana could have tested the Goals features before building it. Show users the potential value of the new features/products, and engage them in the development process (for example, by getting them to participate in beta testing).

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Initiative example #1. Initiative example #2. Initiative example #1.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

AUGUST 20, 2023

So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. For example, you can trigger contextual tooltips to introduce core features to new users during their onboarding. Feature request survey on Userpilot. Segmenting users with Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software User Testing 93

Usersnap

NOVEMBER 10, 2023

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. But sharing a Powerpoint roadmap presentation is like sending a message in a bottle. Real-world Examples: Lasso Roadmap , ProductBoard Template 3.

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Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

FEBRUARY 4, 2023

In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers! Optimize the onboarding experience with relevant messaging and interactive elements that pop up at the right moment.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. But when you delay acting on it, it sends a different message. Here’s a passive feedback example from Miro. And once it’s launched, announce it to them with in-app messages.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98