UX Planet

MARCH 15, 2025

What began as an overwhelming experience, trying to grasp concepts and frameworks, has now turned into a passion project that Im eager to share with you. I found myself overwhelmed by complex machine learning algorithms, data modeling, and coding. Shape of AI offers comprehensive and easy-to-follow frameworks for AI product design.

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Data Visualization Customer Feedback Artificial Inteligence Technical Review 105

People-First Product Leadership

NOVEMBER 5, 2024

Let’s revisit the framework. At the foundation, product sense begins as a blend of ‘art’ and ‘science’ With the rise of AI, the framework for achieving and maintaining product sense is evolving. Every , a media and software company, calls this approach “empathy engineering.”

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. This article will provide a hands-on guide. Review competitor apps for languages supported. How do you go about it? Try it today!

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Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Business of Software Conference

JUNE 10, 2025

Jeff Szczepanski, a successful software entrepreneur, recently spoke at the Business of Software Conference about this very challenge: Why isn’t technology making us more productive? Type 5: Reality The final type acknowledges that all our frameworks and paradigms are just models, approximations of underlying reality.

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Technical Review Software Review Systems Review Vision 52

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. This article will walk you through what customer research really is, from choosing your research methodology to recruiting participants, analyzing feedback , and beyond.

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Research Software User Testing Analytic Tools Feedback Software 83

Sequent Learning

JUNE 16, 2025

We need to talk about the biggest lie in software development. He advocated for formal reviews at multiple checkpoints. Teams get so caught up in following Scrum ceremonies that they forget the whole point was to build better software faster. For decades, we’ve been sold a story: “Waterfall bad, Agile good.”

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User Testing Feedback Software Weak Development Team Agile 40

UX Planet

JUNE 30, 2025

Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. Together, software, banking and retail account for 38% of the global AI spend. IDC estimates the banking industry will invest about $31.3

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Data Visualization Banking Reporting Tools Analytic Tools 67

eG Innovations

APRIL 16, 2025

This article covers the 14 key IT trends set to shape the business world. Platforms likely to gain popularity in 2025 include AWS Lambda, Azure Functions, IBM Cloud Code Engine, and Google Cloud Functions. This enterprise cybersecurity framework requires all entities to be authenticated before accessing resources.

Data Visualization 52

Data Visualization Analytic Tools Artificial Inteligence Technical Review 52

Userpilot

JUNE 12, 2025

In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories. Userpilot solves this problem by making it easier for product teams to create in-app guidance themselves, without any coding.

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

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Research Software Software Review Technical Review Development Team Review 224

Roman Pichler

SEPTEMBER 11, 2023

Listen to the audio version of this article: [link] Organise the Team around a Product As the name suggests, a product team is focused on a product. For a commercial product, they might include a marketer, a sales rep, and a customer support team member, as I explain in more detail in the article Getting Stakeholder Engagement Right.

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Reporting Tools User Testing Customer Experience Product Research 388

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. I find that the framework is best suited for products that are affected by a significant amount of uncertainty and change.

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Product Research Feedback Software Research Software User Testing 384

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Let’s explore how and why this matters. It comprises of four components: 1.

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Analytic Tools Research Software Reporting Tools Software Development 158

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. One test of a new framework is how well it explains “previous observations.” ” In this case, the previous observations are the articles I’ve been posting on the blog.

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Roman Pichler

MAY 3, 2023

Listen to the audio version of this article: [link] Make Time to Keep up with Technology Trends As new technologies come and go, it’s important for you—the person in charge of the product—to stay on top of the developments. You talk to the development team, and the team members suggest that machine learning is likely to be the right solution.

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Research Software Technical Review Technology Product Research 277

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. How frustrating would that be?

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Framework Reporting Tools Technical Review Systems Review 162

Roman Pichler

MAY 11, 2021

Instead, you should engage the stakeholders, leverage their expertise, and generate as much buy-in as possible , as I explain in more detail in my article “ Stakeholder Management Tips for Product People.” But the situation is different for product owners in the agile scaling framework SAFe.

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Weak Development Team Product Research User Testing Customer Experience 366

Product Talk

APRIL 11, 2018

” Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. The key with discovery is speed of learning, not speed of writing code. If writing code helps us learn faster, by all means do it. Tweet This.

Product Research 246

Product Research Customer Experience Software Review Feedback Software 246

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. One test of a new framework is how well it explains “previous observations.” ” In this case, the previous observations are the articles I’ve been posting on the blog.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. One test of a new framework is how well it explains “previous observations.” ” In this case, the previous observations are the articles I’ve been posting on the blog.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Product Guy

OCTOBER 16, 2017

A robust ranking framework is key to answering these questions. Because every team’s needs may be a little different, the framework can be adapted to many situations. a wonderful product roadmapping software tool my team uses in conjunction with JIRA. Can’t we use the same framework?” This was a problem.

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Software Review Systems Review Customer Experience Data Visualization 244

The Product Coalition

APRIL 13, 2022

Applying the Framework 17-mile drive, California?—?Photo Photo by Harish Natarahjan As we discussed in the previous article, four parameters influence the success of a solution?—? How much is the organization saving annually due to the offering? The Four Towers?—? Fast , Accurate , Economic , and Reliable. Cost-Effective ?—?How

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Framework Software Review Technical Review Document 156

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. Once submitted, the review is sent to the Play Store and eventually displayed.

Feedback Software 170

Feedback Software Systems Review Software Review Reporting Tools 170

Split

JULY 13, 2023

The need for efficient and effective software development methodologies has never been more paramount. Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Then, they write the minimum amount of code needed to pass the test.

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Software Review Systems Review Technical Review User Testing 98

Product Innovation Educators

AUGUST 5, 2024

In this article, we’ll explore how to build this culture and use it to increase your influence, foster innovation, and create high-performing teams. The challenge lies in fostering effective collaboration without a clear social framework to guide these interactions. They are leaders who inspire and guide their teams.

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Product Management Product Manager Technical Review Leadership 297

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

Intercom, Inc.

NOVEMBER 30, 2021

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Atlassian

JANUARY 21, 2022

Now more than ever, performance reviews provide an important opportunity to launch candid conversations about future goals. By sharing the written review ahead of time, managers can set the foundation for positive communication. And somehow, so do performance reviews. Self reviews are a common component in performance reviews.

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Software Review User Testing Construction Product Research 123

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. Core part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Intercom, Inc.

JUNE 3, 2019

And what makes this even harder is that, because PMs own so few clear deliverables (such as code or designs), it can be tricky to pinpoint what exact impact a PM had on a team. The result is that performance reviews can be hard to do well, consistently, across multiple managers. But, frankly, they’re a pain in the ass to write.

Product Management 208

Product Management Product Manager Software Review Customer Feedback 208

Roman Pichler

FEBRUARY 2, 2021

Before the advent of agile frameworks like Scrum , a product person—the product manager—would typically carry out the market research, compile a market requirements specification, create a business case, put together product roadmap, write a requirements specification, and then hand it off to a project manager. Looking into the Crystal Ball.

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Agile Product Research User Testing Feedback Software 280

The Product Coalition

FEBRUARY 15, 2021

including Scrum as a framework?—?work Shall I notify you about articles like this one? Fast-growing’ in the sense of this article refers to startups of at least 200 staff strong. The typical sales pitch goes like this: “we need CRM software, and why would we build something that we can license anyway?”

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Agile Startups Technical Review Software Review 195

Userpilot

SEPTEMBER 18, 2024

In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage. What is the AARRR metrics framework? AARRR, also known as pirate metrics , is a framework companies use to drive product growth. AARRR metrics framework background: Who created it and why?

Onboarding KPIs 105

Onboarding KPIs Framework Data Visualization Analytic Tools 105

Userpilot

MAY 29, 2023

Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. A customer engagement model or framework makes organizing and deploying various customer engagement strategies easier along the customer journey. What is a customer engagement framework?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Product Talk

JANUARY 4, 2023

We made this decision for two reasons: Our courses are a more cost-effective way for teams to learn the basics of our continuous discovery framework. That meant that at most, I was able to introduce 90–150 people to my continuous discovery framework each year. Over the past 18 months, I’ve also started coding again. Tweet This.

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Product Research Travel Software Review Books 228

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? billion in 2020 to $307.3 billion by 2026. billion by 2026.

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Feedback Software Research Software Reporting Tools User Testing 171