Product Talk

APRIL 16, 2025

This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. In the next article I will cover “ How to create a culture of experimentation ?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Product Talk

APRIL 9, 2025

If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. But more often than not, its due to the curse of knowledge. Watch as the customer reviews the documentation. Alright, lets dive in. Why does this happen?

Product Research 138

Product Research Software Review User Testing Technical Review 138

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

Feedback Software 168

Feedback Software Systems Review Software Review Reporting Tools 168

The Product Guy

MAY 21, 2020

Rarely, they come due to professional interest alignment. My network is a great learning support system. Offer a good book, article, help on a project or just an ear to listen to their problems and possibly give feedback. I do emphasize that the relations we develop in person are irreplaceable throughout this article.

Product Management 468

Product Management Product Manager Management Management 468

UX Planet

JANUARY 10, 2025

Not to worry; this article isnt about your habits but about helping you build positive habits like saving. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. We can create systems that gently sway judgments and match actions with long-term objectives to combatthis.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. In this article, we’ll touch upon the benefits of a WMS in the supply chain. What is a warehouse management system? The system also allows setting up an uninterrupted inventory. Employees do not have to delay payments due to bug fixes.

Analytic Tools 147

Analytic Tools Systems Review Data Visualization Software Review 147

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. The most successful companies dont rigidly adhere to best practices.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? Stay tuned for Article 2: Beyond Products: Applying a Product Mindset to Daily Life , coming next week.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. Design change review. Kick-off meeting. Publishing changes.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Product Talk

MAY 14, 2025

Chi started sitting in on quarterly business reviews with top vendors. These were review sessions Chis companys account management team was already having, and they gave her the chance to ask vendors about their order volume. Vendor integrates with a webhook system to receive status updates. Vendor creates a draft order.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. You’re working diligently on a high priority ask, but then you get blindsided by a request from a stakeholder.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Roman Pichler

JANUARY 7, 2020

They should describe the journey you want to take it on in order to create value for the users and the business, as I explain in more detail in the article “ Product Roadmap Prioritisation ”. But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

UX Planet

JANUARY 18, 2025

This article will discuss some of the key learnings weve gathered so far, such as the importance of effective teamwork, clear communication, and a flexible approach to ourwork. Managing the Legacy System A complete feature freeze on the legacy system was not feasible due to ongoing business needs.

Customer Feedback 105

Customer Feedback Systems Review UX Workshop 105

Intercom, Inc.

AUGUST 17, 2020

And while machine translation is often suited to live conversations due to the importance of responding in real-time, anything less than human translation for knowledge base articles and onboarding flows won’t make for a good customer experience – and will inevitably result in low engagement and adoption rates.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Roman Pichler

FEBRUARY 9, 2022

Listen to this article: [link]. While the role is discussed in many books and articles, I find that it is still not always correctly understood. This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. What the Scrum Master Should Do.

Reporting Tools 366

Reporting Tools Weak Development Team Feedback Software Product Research 366

UX Planet

DECEMBER 16, 2024

This article reviews 7 best practices that will help you design effective paymentbuttons. This will give users an understanding that the system is processing payment right now and prevent them from tapping the buttonagain. A well-designed payment button is intuitive, accessible, and visually appealing.

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Mind the Product

SEPTEMBER 22, 2020

Any system starts to fall back into disorder given any amount of time, and alignment is prone to entropy like any other system. Product Work Beyond Product-Market Fit article. Chris Butler – Your Strategy is Too Sacred article . . Product Work Beyond Product-Market Fit article. Quote of the Episode.

Feedback Software 214

Feedback Software Systems Review Consulting Article 214

Intercom, Inc.

FEBRUARY 24, 2020

At first, it used a traditional email ticketing system, but the team soon discovered customers were experiencing lengthy response times and delayed resolutions with this setup. Using a combination of Messages Pro , Inbox Pro and Articles , Hostinger is able to provide its customers with 24/7 hands-on support. The challenge.

User Testing 183

User Testing Research Software Feedback Software Customer Experience 183

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Product Innovation Educators

AUGUST 5, 2024

In this article, we’ll explore how to build this culture and use it to increase your influence, foster innovation, and create high-performing teams. Due to recent downsizing, our subject company had only five team members available for this crucial project. This is where the concept of a people-first culture becomes invaluable.

Product Management 297

Product Management Product Manager Technical Review Leadership 297

Intercom, Inc.

JUNE 13, 2022

To explore our new reporting capabilities, check out our help center article here. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., To learn more, check out our help center article. Learn how to get started in this help centre article. Add Youtube Shorts in Articles.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Core part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Guy

OCTOBER 16, 2017

To prioritize our user stories, my team implemented a simple story ranking system adapted from Michael Lant, founder of projectyap.com. s default scorecard system in an attempt to implement fibonacci sequence story sizing with my engineering team. s default scorecard: After my mentor introduced Lant’s system to me, I revisited Aha!’

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

The Product Coalition

FEBRUARY 20, 2023

A lot of startups think they have PMF and try to enter the growth phase prematurely — usually due in part due to VC pressure to grow or simply not having a way to measure and validate how strong your PMF is — which can be disastrous. Most articles I’ve read on this topic just stop there. but nothing around how to measure it.

User Testing 179

User Testing Product Research Product Marketing Customer Feedback 179

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. These metrics are designed to be used together as a system to provide a balanced look at overall team performance. It’s important that this metric is used only as a system health metric, and always alongside other metrics in the framework.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Userpilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Integration : The product works well with other tools and systems. Userpilot review on G2. What is customer satisfaction?

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Product Talk

MAY 15, 2024

This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided. Tweet This While this system wasn’t perfect, it worked pretty well for Ellen’s needs. With the user ID, they could look the person up in Amplitude and see how active a user they were.

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336