The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. trillion to $4.4 trillion in annual economic value.

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Generative AI Customer Communications Technical Review Reporting Tools 109

Modus Create

JUNE 20, 2023

We‘ve identified six digital product development trends gaining traction among enterprises across industries and markets. These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time).

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Userpilot

JANUARY 26, 2021

With these insights, the trends in customer behavior become more apparent and companies can get to work on: Fixing a flawed customer experience -Some customer journey analytics platforms use machine learning and artificial intelligence to identify the root cause of CX issues. Source: Indicative.com. Source: WebEngage.com.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Intercom, Inc.

JUNE 25, 2020

Anjuan Simmons : Engineering Coach at Help Scout and author of Minority Tech – a book which shares his experiences as a Black man working in the tech industry. I’m an engineer so a techie at heart. My name is Anjuan Simmons and I am an Engineering Coach at HelpScout, a company that plays in the same friendly space as Intercom.

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223

Usersnap

JUNE 11, 2019

And Suncorp banks having money disappearing from its customers’ bank accounts after a software upgrade. So we have chatbots with natural language processing capabilities and some backed with artificial intelligence as well. Artificial Intelligence (AI). Or in a half sprint based on your urgency.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

eG Innovations

JULY 26, 2022

The SRE (site reliability engineering) movement is helping craft modern digital systems that are engineered for resilience to failures. To learn more, visit Synthetic Monitoring vs. Real User Monitoring. For example, branch banking systems accept customer walk-ins from 8 am in the morning. Failures are a fact of life.

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Customer Experience 64

eG Innovations

APRIL 12, 2022

Key questions that site reliability engineers (SREs) should ask in the payment gateway troubleshooting process. Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets. They make it easy for you to be PCI-DSS compliant.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

Key questions that site reliability engineers (SREs) should ask in the payment gateway troubleshooting process. Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets. They make it easy for you to be PCI-DSS compliant.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Mironov Consulting

DECEMBER 29, 2022

 A B2B software product company goes to great lengths to reduce/eliminate implementation projects, custom work, connectors to a single client’s unique application or database, bespoke machine learning models, on-site deployment, separate hosting, content moderation…  every kind of human intervention or assistance.  Revenue

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Reporting Tools Data Visualization Software Review Technical Review 111

Business of Software Conference

OCTOBER 11, 2023

Know how to leverage them, but know how to work around them as well Their motivations are different from either the company that wants to acquire you or you as one that is being acquired Is enterprise value being considered in the rationale for acquiring a company? Sometimes — competitive acquisitions is no different from buying a house.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Atlassian

JANUARY 27, 2022

Wins for enterprise customers. Cloud Enterprise editions of our products now meet some of the most stringent compliance standards in the world, including those of the European Banking Authority (EBA) and Germany’s Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin). Forrester Wave, Enterprise Service Management Q4 2021.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Business of Software Conference

JULY 28, 2020

We’d be much better off investing all of that energy and getting rid of passwords within the enterprise. And you hypothesize that they have just robbed a bank and stolen a car. The police catch them know that they have robbed the bank but don’t have any evidence that will convict them but do have them in the stolen car.

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69

Business of Software Conference

JANUARY 31, 2020

I’m a 40 year Silicon Valley veteran of enterprise and B2B software; last 30 years of that on the product management side. So for those of you who don’t actually have a product team and just have engineering and sales you’ll know where to call me later. Good for you. And your typical team costs you per year?

Weak Development Team 59

Weak Development Team User Testing Customer Experience B2B 59

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. The Rise And Fall Of Enterprise Software”.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Mixpanel

MARCH 7, 2021

The mission of Vinehealth is to improve quality of life and outcomes of people living with cancer globally through behavioral science and machine learning. As a Senior Product Manager focused on Enterprise solutions I manage a full-stack product team of Senior Engineers and Designers, while closely collaborating with GTM teams.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Business of Software Conference

FEBRUARY 10, 2020

Whilst VP, Digital Product & Strategy for Small Business at JP Morgan, Isa observed that the bank branches that were most profitable were ones with the most engaged people. And he came to the US, studied computer engineering, had this career through all the kind of older school tech companies (IBM and MCI, AT&T things like that).

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

JANUARY 16, 2020

Sometimes it takes a system design engineer and some cat gifs to really help you see what you’re doing and this funny and informative talk from Boston in 2019 has both! I have a degree in systems design engineering from the University of Waterloo. So I worked at a company and we were in the enterprise CRM space.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. OK, well, at least you know not to break the bank on a billboard that won’t age well. Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? Gainsight’s Lead Generating Engine With Online Conferences.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

JANUARY 10, 2019

And then you can get smarter with machine learning and stuff. Or showing you your bank balance. Also, if a person is sitting there answering people’s calls about their bank balance eight hours a day, they would go out of their mind with boredom. To take Paul’s example, a bot that tells you your bank balance.

User Testing 143

User Testing Banking Customer Experience Technical Review 143