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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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The Rise of AI-Driven UX: Balancing Automation and Human-Centered Design in 2025

UX Planet

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). UX experts have already integrated AI into their daily lives in one way or another. From new UX-related technologies and automation to personalization.

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AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. AI is changing the way customers interact with brands. Natural language processing (NLP) is a type of AI that can understand natural human language and replicate it through machine learning.

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10 Mobile App Trends for 2025

Userpilot

AI, predictive analytics, and machine learning are helping apps feel more personal while taking some of the guesswork out of product decisions. In 2025, more companies are using artificial intelligence to improve product decisions and automate key parts of the user journey. Its also changing how teams build them.

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Ground Rules for Applying AI to Product Management

Mind the Product

The hype around artificial intelligence (AI) and machine learning has led to lots of jargon, so that this very powerful technique has become more difficult to understand. Machine learning being employed to recognize vehicles (Image: Shutterstock). AI-enhanced UX Example. Trip Duration Estimation.

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The 10th Annual Product Management Awards Winners

The Product Guy

He co-founded a Machine Learning technology startup and served as CPO / VP of Product at intu plc (FTSE 100), Selligent Marketing Cloud, Epica.ai With educational background in Computer Science and Human Computer Interaction (HCI) from Oxford and UCL, and early career as UX design lead for Intel, Yahoo! PlateRate / Garrett Lang.

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Top 5 AI Tools For Designers

UX Planet

Unlike other AI image generators, Ideogram AI excels at rendering text within images, making it ideal for designing logos, posters, typography art, and creative branding materials. And unlike Midjourney, its completely free touse. link] Want To Master ProductDesign? Try Interaction Design Foundation.