The Product Coalition

JULY 29, 2022

That’s where Machine Learning (ML) comes in, the bleeding-edge technology that is garnering so much attention. But in spite of being a coming-of-age 21st-century technology, ML remains a largely misunderstood area. Non-technical people often confuse it with Artificial Intelligence (AI). billion U.S.

Artificial Inteligence 198

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 198

Intercom, Inc.

FEBRUARY 22, 2019

Artificial intelligence is radically redefining the customer service landscape. From automated emails to visual search , AI allows companies to better support their customers at more touchpoints along their journey. Nowhere is this radical change to the customer experience as apparent as in the new wave of chatbots.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Mind the Product

AUGUST 30, 2023

Digital learning app Duolingo has been on a hypergrowth journey since it was founded in 2011, and now over 20 million active users worldwide. We caught up with Edwin Bodge, Principal Product Manager at Duolingo, to learn more about its product strategy, how AI has helped, and where the product is heading next.

Customer Experience 202

Customer Experience User Experience Artificial Inteligence Product Strategy 202

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. Why should I track customer experience metrics?

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? OpenAI has released an API for accessing ChatGPT and Whisper models. Let’s dive in!

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ChatGPT Customer Experience Research Software Artificial Inteligence 156

The Product Coalition

DECEMBER 21, 2021

Here’s our story how we’re developing a product using machine learning and neural networks to boost translation and localization Artificial intelligence and its applications are one of the most sensational topics in the IT field. There are also a lot of misconceptions surrounding the term “artificial intelligence” itself.

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Artificial Inteligence Analytic Tools Weak Development Team Data Visualization 148

Userpilot

DECEMBER 20, 2023

Machine learning is a trending topic that has exploded in interest recently. Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data.

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Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Product Talk

NOVEMBER 20, 2024

2025 Product Conference List was first posted on November 20, 2024 at 6:00 am. © © 2024 Product Talk.

Product Research 205

Product Research Naming Research Software Artificial Inteligence 205

Mind the Product

OCTOBER 1, 2024

Join us as we chat with Nicole Mace, the SVP of Product and User Experience at Pendo, who offers an insider’s perspective on the AI revolution within product management. How is AI reshaping the landscape of product-led growth?

Customer Experience 185

Customer Experience User Experience Artificial Inteligence Product Manager 185

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. All of these concerns can be easily resolved with AI in customer service.

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Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Roman Pichler

MARCH 12, 2024

Listen to the audio version of this article: [link] Introduction My first product management job wasn’t exactly what you call a success story: I was part of a team that was called in to help with a new product development effort, and I ended up working with the lead product manager. As helpful as a product strategy is, it’s not enough.

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Research Software Technology Strategy Artificial Inteligence 324

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its time to find out how you can improve UX without compromising the humanelement. No one can denythat. If so, read on!

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

MARCH 15, 2025

Since joining Microsofts AI team last year, Ive found myself diving headfirst into the world of artificial intelligence. What began as an overwhelming experience, trying to grasp concepts and frameworks, has now turned into a passion project that Im eager to share with you. Learn more at Empathy &AI.

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Data Visualization Artificial Inteligence Customer Feedback Technical Review 108

The Product Coalition

NOVEMBER 10, 2020

Generating labeled training data requires a great deal of time, effort, and investment. If you’re building a machine learning model, chances are you’re going to need data labeling tools to quickly put together datasets and ensure high-quality data production. However, there are a few drawbacks to using CVAT.

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Artificial Inteligence Data Visualization Reporting Tools Research Software 142

Userpilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding.

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Artificial Inteligence User Testing Feedback Software Customer Experience 97

UX Planet

FEBRUARY 22, 2024

By Mary Moore, copywriter at Shakuro As UI/UX designers, we are constantly faced with the challenge of creating seamless, intuitive experiences that resonate with different target audiences. The increasing incorporation of Artificial Intelligence has sparked a revolutionary shift in the way people interact with digital interfaces.

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Artificial Inteligence Analytic Tools Feedback Software Data Visualization 97

The Product Coalition

AUGUST 23, 2023

Banking on Conversation: The Future of User Experience with Conversational UI Image created by the author using Bluewillow AI How many times do we all log in to our banking app and struggle to find information? They resemble automated phone menus where users navigate through selections to find answers. How can I reset it?”

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Artificial Inteligence Banking Technical Review Systems Review 144

Userpilot

MAY 10, 2023

TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. AI tools like Tobii and Affectiva help teams with usability testing by tracking user eye movements and interpreting their emotions.

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Artificial Inteligence Feedback Software Research Software Analytic Tools 98

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. The real difference lies in whether these features address genuine user needs. Let’s break down why that’s essential.

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Reporting Tools Data Visualization Artificial Inteligence Research Software 147

TechEmpower - Product Management

OCTOBER 9, 2023

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. This presents businesses with an opportunity to enhance their search functionalities for both internal and external users.

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Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. Why should I track customer experience metrics?

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Mind the Product

NOVEMBER 29, 2019

In this #mtpcon London keynote, Kate O’Neill, founder of KO Insights , considers the question: How can humanity prepare for an increasingly machine, tech and data-driven future? We must build products that create meaningful human experiences now and in the future. Experience at Scale is Culture. Key Points.

Customer Experience 199

Customer Experience Artificial Inteligence Data Visualization Download 199

UX Planet

FEBRUARY 22, 2024

Even though there are enormous developments in the design realm, it is obvious to face challenges simultaneously in balancing functionality, user needs, business goals, and aesthetics. To overcome these, UX designers always approach new trends that would rebuild digital experiences. Yes, it draws inspiration from glass-like elements.

Customer Experience 98

Customer Experience User Experience Artificial Inteligence UX 98

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. The trickiest thing about large language models (LLMs) is that they’re great at appearing plausible, even when they’re wrong. Suddenly it seemed that generative AI might transform industries from education to marketing.

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Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Mind the Product

JANUARY 6, 2020

The hype around artificial intelligence (AI) and machine learning has led to lots of jargon, so that this very powerful technique has become more difficult to understand. Machine learning being employed to recognize vehicles (Image: Shutterstock). A Broad Definition Enables Better Problem-solving.

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Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Mind the Product

MARCH 9, 2018

Summary: Done properly, applied artificial intelligence (AI) can enhance the user experience across your product – providing value for your users and your organisation. There are lots of different conversations going at the moment about artificial intelligence. How to Apply AI.

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Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Training these transactional chatbots to understand and fulfill user requests effectively is essential. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Short on time? But there’s a better way now.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Mind the Product

DECEMBER 18, 2018

For a long time, we’ve thought of interfaces strictly in a visual sense: buttons, drop-down lists, sliders, carousels (please no more carousels). Once you’ve generated potential use cases and filtered them against real business goals, you need to answer a few questions about your target users. Alexa is a voice-first experience.

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Artificial Inteligence Data Visualization Analytic Tools Feedback Software 157

The Product Coalition

DECEMBER 11, 2023

In digital content creation, Artificial Intelligence (AI) has emerged as a significant influence, transforming how content is produced and consumed. AI tools for content creation, powered by advanced machine learning algorithms, analyze extensive datasets to discern patterns and trends. What is AI for content creation?

Data Visualization 147

Data Visualization Artificial Inteligence Analytic Tools Research Software 147

Intercom, Inc.

JUNE 23, 2020

Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Customer support is undergoing massive, irreversible change.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Userpilot

SEPTEMBER 29, 2022

Growth engineering helps companies to iterate quickly, experiment, and identify the best solutions to improve conversion and retention , while growth hacking is a mix of software engineering and marketing, primarily designed to identify shortcuts for rapid growth. Book a demo to learn how. What is growth engineering?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. Artificial intelligence (AI) has begun to transform all facets of our professional and personal lives. billion U.S. How does AI assist businesses in such an uncertain industry?

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Roman Pichler

JANUARY 8, 2019

See the Rewriting Effort as an Opportunity to Innovate. Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business.

Product Research 224

Product Research Customer Experience User Testing Analytic Tools 224

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Written by Alex Kreger and UXDA team Industry Disruption UXDA has witnessed how quickly markets can shift when a more compelling digital experience arrives: Netflixs streaming overtook Blockbusters rentalmodel. billion in 2020.

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Finance Research Software Feedback Software Analytic Tools 98