Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 92

Customer Experience B2B User Testing Customer Feedback 92

Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments.

User Testing 82

User Testing Product Research Research Software Data Visualization 82

Userpilot

MAY 26, 2024

Key takeaways The marketing funnel in B2B SaaS guides potential customers from awareness to customer retention , focusing on streamlining the customer journey through various stages, including TOFU, MOFU, and BOFU. Key Takeaways : The marketing funnel in B2B SaaS is essential for guiding potential customers from awareness to retention.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 30, 2024

To learn how Userpilot analytics , feedback, and onboarding features can help you find the Aha moment and drive product adoption, book the demo! Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an Aha moment and why is it important? How do users experience Slack value?

Onboarding KPIs 89

Onboarding KPIs Data Visualization Analytic Tools User Testing 89

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

Data Visualization 96

Data Visualization User Testing Customer Experience Customer Feedback 96

Userpilot

APRIL 18, 2024

Userpilot lets you create user segments based on different factors and analyze their behavior and usage patterns. Schedule a demo to see the platform in action. Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer segmentation?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Customer Experience 81

Userpilot

MAY 31, 2023

In this article, we’ll go over 21 good user experience (UX) design examples used in popular SaaS tools and show you: The elements they use Why they work and how TL;DR A good UX design follows design principles that make it easy to use, help you complete key tasks easily, have a crisp and colorful design, and are accessible and inclusive.

UX 77

UX Customer Experience Data Visualization User Experience 77

Userpilot

FEBRUARY 7, 2024

You can calculate your free trial conversion rate by dividing the trial-to-paying users by the total number of trial users for the same period and then multiplying by 100 to get a percentage. B2C companies tend to have higher trial conversion rates but lower customer lifetime values. to 29% depending on the industry.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs B2C 52

Userpilot

APRIL 18, 2024

It improves customer experience and increases conversion rates. Start designing the path by setting a clear goal , like “Increase demo bookings by 2.25% by the end of Q2.” Next, identify your target audience and create detailed user personas. Book the demo to find out more! Boost free trial or demo sign-ups ?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Marketing 86

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Start by collecting basic user details via user persona surveys at sign-up. Book the demo!

Feedback Software 88

Feedback Software Research Software Analytic Tools User Testing 88

The Product Coalition

MAY 24, 2023

Following the explainer video logic allows you to make videos in other genres: trailers, presentations, and product demos. After all, your users will search specifically for a tutorial when they experience an issue with your software. At Alconost, we think B2B videos should be as easy to understand as B2C communications.

Customer Experience 116

Customer Experience Advertising User Testing Customer Feedback 116

Mixpanel

JUNE 23, 2020

In fact, customer intelligence agency Walker has predicted that “experience will overtake price and product as the key brand differentiator by 2020”. Whether you play in B2B or B2C, asking questions to uncover new truths about users is essential for driving product innovation and loyalty.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

In fact, customer intelligence agency Walker has predicted that “experience will overtake price and product as the key brand differentiator by 2020”. Whether you play in B2B or B2C, asking questions to uncover new truths about users is essential for driving product innovation and loyalty.

B2B 52

B2B User Testing Research Software Product Research 52

Innovatemap

OCTOBER 31, 2019

The company started with consumer water testing kits, but pivoted from this B2C model to take a B2B focus on water quality in school systems. 120WaterAudit’s leadership team knew the importance of bringing user experience driven technology to the antiquated, paper-and-spreadsheet-driven industry of water quality management.

Feedback Software 40

Feedback Software Demo Data Visualization User Testing 40

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. To comply with legal requirements, you need to store user data securely.

Data Visualization 82

Data Visualization Feedback Software Customer Experience Customer Feedback 82

Userpilot

FEBRUARY 12, 2021

Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. It just might not be the right business model for the vast majority of B2B SaaS companies. found something interesting to add to this debate.

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98

Userpilot

FEBRUARY 5, 2024

You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. However, this benchmark increases to 25% in B2B.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Stage 2: Engage.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JUNE 30, 2021

Trial conversion rate is the number of trial-to-paid users divided by the number of trial users. The average free trial conversion rate for B2C is higher than B2B. A free trial is giving your users free access to your product for a limited time period. B2C companies have an industry average of 57%.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MAY 20, 2024

Sign up for a free Userpilot demo today and learn more about how you can drive product growth through contextual in-app experiences. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are product growth tools and why do you need them? Funnel analysis on Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 10, 2022

Get a Userpilot demo and see how we can help. The churn rate for B2B and B2C companies is almost the same, with the former having a slightly higher involuntary churn figure. The voluntary churn rate for B2B companies is 3.50%. B2C companies have a voluntary churn rate of 4.04%. User activation onboarding playbook.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience User Testing 89

Userpilot

NOVEMBER 20, 2022

You can also find distinct differences in ACV between B2B and B2C companies. An RJMetrics study revealed that the average B2B user has an ACV of $1,080, which is more than 10 times that of a B2C customer – $100. Book a Userpilot demo and see how easily you can do it.

Feedback Software 95

Feedback Software Onboarding KPIs Customer Experience Customer Feedback 95

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. How is enterprise SaaS marketing different from downmarket/SMB-B2B SaaS marketing? B2B SaaS marketing (down market). Shorter sales cycles.

Enterprise 91

Enterprise Strategy Marketing Outbound 91

Userpilot

AUGUST 30, 2021

Product analytics tools are a type of software that enables you to measure and visualize user data. Product analytics platforms provide crucial information that enables you to optimize your user experience and make informed decisions when it comes to what to develop/improve in your product. Not necessarily. Capterra: 4.7/5

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

MARCH 20, 2024

Book a demo now. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is software monetization? This involves displaying ads within your software and earning money based on user views or clicks. If you want help with software monetization, then consider Userpilot.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

SEPTEMBER 23, 2022

Userpilot helps you collect invaluable user insights from in-app to identify drivers for customer satisfaction or dissatisfaction. Book a demo to learn how! Excellent customer experience is a necessity. Interestingly, the customer churn rate for B2B and B2C companies is almost the same. What is customer churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JULY 5, 2022

Closing the customer feedback loop will help your product stay relevant in the face of changing market trends and user expectations. Userpilot, compared to its competitors , is committed to improving user experience by incrementally developing the most relevant features one at a time. Get a demo to see how!

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

Userpilot

MARCH 29, 2021

Finally, I’ll comment on an industry benchmark study on activation rates in B2B and B2C SaaS conducted by my colleague – Aazar Ali Shad. Contents: What is user activation? What is user activation rate? How to improve your user activation rate in SaaS Final thoughts. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization User Testing 52

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. Are the challenges different with B2B products? Can you talk a bit more about capturing the user feedback you need?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

DECEMBER 21, 2022

Product analytics is the process of tracking and analyzing every step of how users interact with your digital products or services. You can get a better quantitative understanding of the effectiveness of digital user experience built into your apps or products with the help of product analytics. Time to Value.

Analytic Tools 91

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 91

Gainsight

JULY 20, 2022

You can break down segmentation into two broad categories: user characteristics and user behaviors. User characteristics are traits that users bring with them to the party, independent of the product. User characteristic segmentation. Schedule a demo today. .

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Userpilot

MARCH 15, 2022

A product-led approach also translates to a design-led one since you need to design your product and its onboarding experiences in a way that resonates with your audience and provides value. There has been a rising demand for self-served support among B2B and B2C customers. The average revenue per user (ARPU).

Onboarding KPIs 88

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 88

Userpilot

APRIL 20, 2022

They are all focused on providing a great user experience. This article outlines 13 exceptional techniques for converting your free users into paid users. Most SaaS companies appeal to FOMO to make free trial users purchase a subscription. Get a Userpilot Demo and see how. Get a demo and see how.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization User Testing 90

Amplitude

FEBRUARY 4, 2019

Every week, our customers in the B2B, B2C, and media industries came to us with questions like: “How does our product’s new, faster search capability affect how often users share content with their colleagues?”. How does surfacing a new FAQ page affect how often users contact customer support?”. Explore our demo.

Data Visualization 61

Data Visualization Customer Experience Analytic Tools Reporting Tools 61

Userpilot

SEPTEMBER 20, 2021

The key is helping users realize the ongoing value of a product as quickly as possible. Product-led growth helps users experience the product for free first and then upgrade to a paid plan. Customers don't have to book demos, download whitepapers, or speak with sales reps. They can just try the product for free.

Analytic Tools 85

Analytic Tools Research Software Feedback Software Onboarding KPIs 85

Userpilot

JUNE 22, 2021

B2C businesses offering SaaS will commonly onboard their customers using automated software, with 73% of these companies integrating this software into a freemium version of their product. B2B businesses can also offer automated onboarding for new users, but this usually takes place during a free trial of the product.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

JULY 30, 2021

It involves juggling strategic efforts, managing execution and dealing with conflicting needs from many stakeholders like end-users, engineers, sales, executives, and investors. Type of product (B2B, B2C). But growth product managers’ responsibilities tend to be the following: Experiment with customer segmentation (e.g.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98