Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Lenny Rachitsky

JANUARY 16, 2024

B2B SaaS equations A B2B SaaS business sells cloud-hosted software on a subscription basis (that’s what makes it software as a service—SaaS) to other businesses (that’s what makes it B2B). B2B SaaS businesses typically monetize in one of two ways— per seat (e.g.

User Testing 122

User Testing B2C Outbound Feedback Software 122

Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. Book a demo to learn more. However, as Lisa experienced, this was not the case in the B2B space. Book a demo to see it in action.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Gainsight

OCTOBER 3, 2019

The business-to-business (B2B) industry has recently undergone a massive evolution. In order to stand out from the rest, B2B companies have to earn customer loyalty and constantly improve their business solutions to beat out the competition. Differentiate your business with CX. Website optimization. What is this company selling?

User Testing 55

User Testing Customer Experience B2B Customer Feedback 55

Gainsight

SEPTEMBER 5, 2019

Four out of five B2B companies expect to compete based on CX alone. It should come at no surprise that compared to B2C, B2B lags in customer experience (CX). That’s because B2C CX is typically reactive. Unfortunately, B2B orgs can’t expect to compete in this reactive model. But will they actually?

Customer Experience 49

Customer Experience B2B Customer Feedback User Friction 49

Intercom, Inc.

MAY 13, 2022

Useful for brands both large and small – as well as for B2C and B2B marketers – leads are vital to a business’ growth and sustainability, but many companies struggle with how to generate solid, actionable customer leads. . What is the difference between a lead and a prospect? .

B2C 118

B2C Advertising Customer Experience B2B 118

Userpilot

FEBRUARY 12, 2021

Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. It just might not be the right business model for the vast majority of B2B SaaS companies. found something interesting to add to this debate.

User Testing 98

User Testing B2C Reporting Tools Onboarding KPIs 98

Userpilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. If you want to increase your free trial conversion rates then it’s time for you to get your free Userpilot demo today! Get your free Userpilot demo today and we will show you how! to 29% depending on the industry.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs B2C 52

Mixpanel

JUNE 23, 2020

Though there are many products that are successful at meeting expectations, true loyalty is built when the user experience exceeds expectations in every interaction—from proactive help and tooltips in context, to intuitive feature demos that speed up time-to-value, and in-app signals that anticipate the user’s next move.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Though there are many products that are successful at meeting expectations, true loyalty is built when the user experience exceeds expectations in every interaction—from proactive help and tooltips in context, to intuitive feature demos that speed up time-to-value, and in-app signals that anticipate the user’s next move.

B2B 52

B2B User Testing Research Software Product Research 52

Innovatemap

OCTOBER 31, 2019

The company started with consumer water testing kits, but pivoted from this B2C model to take a B2B focus on water quality in school systems. We partnered with the 120WaterAudit team to create a clickable prototype to show prospects during sales demos. Do not undervalue simple click-through demos.

Feedback Software 40

Feedback Software Demo Data Visualization User Testing 40

The Product Coalition

JUNE 11, 2022

This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. In the B2B hemisphere, change goes hand and hand with new products. B2B product leaders, I am calling you out on the dreaded implementation phase. But should it? The answer?—?don’t don’t make us change.

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

The Product Coalition

MAY 24, 2023

Following the explainer video logic allows you to make videos in other genres: trailers, presentations, and product demos. At Alconost, we think B2B videos should be as easy to understand as B2C communications. We create logical, easy-to-understand B2B videos. Business videos don’t aim to praise the product.

Customer Experience 117

Customer Experience Advertising User Testing Customer Feedback 117

Gainsight

NOVEMBER 13, 2023

Once seen as a support mechanism primarily for B2C enterprises, it’s now recognized as a pivotal strategy for fostering lasting success in B2B businesses and beyond. For more guidance on cultivating your customer community and driving tangible results through community-building, schedule a demo today.

Customer Experience 52

Customer Experience B2C B2B Books 52

The Product Coalition

JUNE 4, 2016

Spectacular & Dangerous Road on Earth- Tianmen Mountain Road, Zhangjiajie, China ( [link] ) When we talk about product management in tech, usually we don’t explicitly distinguish between B2C and B2B. For type of product, B2C and B2B is just the first layer. Inside B2C / B2B, it can still be very different.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

Userpilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Incorporating product demos within the trial to showcase key features, answer questions, and build relationships, increasing the likelihood of conversion. However, this benchmark increases to 25% in B2B.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Pragmatic Marketing

JANUARY 13, 2020

Many B2B solution providers unintentionally (and unknowingly) complicate the sales process for their prospective customers. Not adapting or personalizing demos. As Meagan Headley points out in another Pragmatic blog post , more than 75% of B2B buyers rely on demos during the sales process.

Research Software 91

Research Software User Testing B2B Software Review 91

Pragmatic Marketing

JANUARY 13, 2020

Many B2B solution providers unintentionally (and unknowingly) complicate the sales process for their prospective customers. Not adapting or personalizing demos. As Meagan Headley points out in another Pragmatic blog post , more than 75% of B2B buyers rely on demos during the sales process.

Research Software 91

Research Software User Testing B2B Software Review 91

Userpilot

SEPTEMBER 10, 2022

Get a Userpilot demo and see how we can help. The churn rate for B2B and B2C companies is almost the same, with the former having a slightly higher involuntary churn figure. The voluntary churn rate for B2B companies is 3.50%. B2C companies have a voluntary churn rate of 4.04%. Book a Userpilot demo today.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Book the demo! B2B Examples of anticipatory design in practice. B2C Examples of anticipatory design in practice. How about B2C products?

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

SEPTEMBER 13, 2022

We predict B2B eCommerce site sales will reach nearly $ 1.77 Show results such as during demos, etc. SaaS platforms work with a B2C sector, so there is little to no B2B support. We predict US retail eCommerce sales growing 16.1% in 2021, going up to $1.06 trillion in the next year. With a forecast of $4.98 Follow plan.

Data Visualization 116

Data Visualization User Testing Software Developers Software Development 116

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. How is enterprise SaaS marketing different from downmarket/SMB-B2B SaaS marketing? B2B SaaS marketing (down market). How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Shorter sales cycles.

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Userpilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

NOVEMBER 21, 2023

Book the demo! For example, B2B companies work differently from B2C businesses, and feature factories are very different from innovation factories. Learn to speak in a way that resonates with them, and don’t just tell them but also show progress. The dreaded eye roll What’s the dreaded eye-roll?

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Userpilot

MARCH 20, 2024

Book a demo now. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is software monetization? Get a Userpilot demo and see how you can generate revenue from your product. If you want help with software monetization, then consider Userpilot.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. B2B North Star Metric example.

B2C 98

B2C Onboarding KPIs Analytic Tools B2B 98

Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. B2B is lumpier than B2C.). Demos are shown. I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. Are the challenges different with B2B products? So you get caught up searching for something that’s not there.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Product Innovation Educators

MARCH 25, 2019

I presented at auto shows and other B2C events and discovered that there was a whole B2B trade show world. Most often, that’s coming into the booth for a demo. I presented at auto shows and other B2C events and discovered that there was a whole B2B trade show world.

Presentation 72

Presentation Events User Testing User Friction 72

Userpilot

JULY 5, 2022

B2B Incremental innovation example- Userpilot. Get a demo to see how! B2B Incremental innovation example – Hubspot. B2C Incremental innovation example- Apple’s iPhone. It also fosters strong relationships with your customers. Incremental innovations to inspire your next product and service improvements.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. What is B2B customer experience?

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

JUNE 27, 2022

Developers don’t care about your marketing jargon, sales calls, or demos. Traditional B2B or B2C or B2B2C marketing won’t work on developers. Then we’d love to offer you a free demo of Userpilot to show you how to create interactive walkthroughs, code-free! Get a free demo to get started!

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

SEPTEMBER 14, 2023

When writing B2C dunning emails, you’ll want to include individual details like which credit card is linked. Conversely, B2B dunning emails should be more cautious with including sensitive payment information and instead use business-specific details such as who the account holder is or which plan they subscribed to.

Analytic Tools 104

Analytic Tools Data Visualization Customer Experience User Testing 104

Userpilot

DECEMBER 21, 2022

B2C apps tend to have a higher DAU/MAU ratio than B2B apps. It offers a free trial demo with three paid plans – Traction, Growth, and Enterprise. Get a Userpilot Demo and see how can do it code-free. Suppose you had 1365 daily and 1500 monthly active users in November. Time to Value.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

JULY 16, 2021

Get a demo and see how easy it is to get started without learning to code. In-app experiences will help – get a Userpilot demo and see how. A 40% stickiness is usually low for simple B2C or B2B products. Get a Userpilot demo and see how you can get actionable growth insights. Activation metrics.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Gainsight

JULY 20, 2022

Commonly used in marketing, this may be more relevant for B2C products rather than B2B. . Schedule a demo today. . Demographics: Information about the individual user, such as age, gender, occupation, location, language, or income level. Learn more about how Gainsight PX can jumpstart your segmentation initiative.

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59