Userpilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. Buyer persona : Helps create targeted marketing and sales strategies by focusing on the decision-makers in large enterprises. That said, this persona example is about Eddie, who represents IT decision-makers in large enterprises.

User Testing 89

User Testing Research Software Data Visualization Feedback Software 89

Userpilot

MAY 21, 2024

TL;DR Customer churn is a vital metric for SaaS enterprises, reflecting product value and customer satisfaction that must be calculated with industry benchmarks to gauge performance against competitors. Reducing the adverse effects experienced by clients due to these issues. Handling problems effectively.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

PMLesson's Ace the PM Interview

MAY 20, 2019

Although product managers at consumer and enterprise companies have a title in common, the jobs themselves can vary drastically. So, how is product management in enterprise different from consumer tech? Solving problems once they’ve been discovered is equally as different between the consumer and enterprise worlds.

User Testing 45

User Testing Enterprise Technical Review Feedback Software 45

The Product Coalition

MARCH 23, 2022

While this article focuses on startups in B2B markets, we can extend it to B2C and B2B2C, while some considerations might be different. Microsoft, for example, depends on manufacturers (Dell/HP) and retailers (Best buy) to sell its software. Owning versus leasing of network equipment was another decision point required.

Startups 130

Startups Fractional CTO Technical Review Software Review 130

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  ”)  Building software is a complex intellectual team exercise, not simply reading specs or typing. 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

PMLesson's Ace the PM Interview

MAY 20, 2019

Although product managers at consumer and enterprise companies have a title in common, the jobs themselves can vary drastically. So, how is product management in enterprise different from consumer tech? Solving problems once they’ve been discovered is equally as different between the consumer and enterprise worlds.

User Testing 40

User Testing Enterprise Technical Review Feedback Software 40

Gainsight

MAY 7, 2020

Now, most organizations are settling into the reality that digital businesses will continue to grow, but due to uncertainty, most need to be more conservative on spending. We’ve written about process solutions to “do more with less” But how can you do more with less software spend ? up for renewal), behavior (e.g.,

Analytic Tools 59

Analytic Tools Customer Communications Feedback Software Customer Experience 59

Mironov Consulting

JANUARY 24, 2024

Let’s expand my December scenario: A mid-tier enterprise software company wants to grow 25%+ next year.    Here’s a chance to push from behind, offer support and insight, or preview/review approaches and materials.    Product management malpractice.     Tous pour un, un pour tous.

Product Strategy 119

Product Strategy Strategy Onboarding KPIs Data Visualization 119

Userpilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. SLG is better for communicating the product value at the enterprise level and building the business case. The final stage in the process is review; when you reflect on how to improve the other stages and aspects of your PLS motion.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience Data Visualization 90

UX Planet

MARCH 7, 2024

This limitation affects not just the quality of design but also the efficiency and innovation of the team, leading to higher costs over time due to inefficiencies and the potential need for external consultations or interventions. Furthermore, the real outcomes become evident in 3 to 4 sprints, showcasing the rapid progress achievable.

Feedback Software 52

Feedback Software Research Software Customer Experience Customer Feedback 52

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Lenny Rachitsky

AUGUST 12, 2024

What PLG is and why it’s so popular ▶️ PLG is popular due to the shift from sales-driven B2B business models to user-focused, try-before-you-buy tactics: Consumers have become accustomed to testing products before committing, which has led to increased demand for similar experiences in the B2B space.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Testing 52

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. Signup to be a Mentor Today! View the live stream….

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( B2B is lumpier than B2C.). A promise to treat them equitably.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Note: If you’re selling B2B products, you probably have different messages for your user persona vs. your buyer persona.

Customer Experience 83

Customer Experience Customer Feedback User Testing Feedback Software 83

Userpilot

APRIL 8, 2024

Think about the last software application that you used for work. This approach is becoming increasingly popular, even for the enterprise client. Bottom-up SaaS is a growth strategy used by B2B SaaS companies that focuses on individual users or teams to drive customer acquisition. Whose idea was it to buy it?

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Strategy 70

Product Talk

NOVEMBER 16, 2022

Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software. It’s a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. It is an established boutique design and software development house based in Warsaw, Poland.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Best Practices in Enterprise Product Management. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Userpilot

DECEMBER 18, 2022

Our experts predict there will be a lot more automation of low-level tasks, to compensate for the reduced workforce in tech companies due to the layoffs. The result – we will see emergence of some really cool, disruptive products, sometimes even entirely new genres of software and hardware. It might not be easy.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Product Research 84

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. He connects this story to building a software company. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Userpilot

NOVEMBER 2, 2023

Finally, while MLG businesses may start generating revenue earlier in the customer journey, the sales cycle tends to take longe r, especially in the context of enterprise-level B2B software. Sales-led growth may be more suitable for complex and enterprise products and highly regulated markets.

Feedback Software 85

Feedback Software Analytic Tools Research Software User Testing 85

The Product Coalition

OCTOBER 26, 2020

Fireart Studio Fireart Studio is a boutique design and software development company headquartered at the heart of Poland?—?Warsaw. Since the establishment, this team has shipped more than 700 successful projects for businesses of all sizes, including startups, SMEs, medium-sized businesses, and large enterprises. Just keep on reading!

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Some B2B KPIs starting points, knowing that every company is different. [1] But I find they don’t map well to enterprise companies.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mind the Product

APRIL 27, 2017

A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. With a clickable prototype, an internal review board can see just how the finished product will look AND function. Product Requirements in B2B Software Markets.

Framework 115

Framework User Testing Research Software Feedback Software 115

ProductPlan

JANUARY 7, 2022

Transforming the company’s software offering from a client-side app downloaded by customers to a SaaS solution that customers access in the cloud. Imagine a B2B software company selling a downloadable app that enterprises install on their machines. Let’s review a few best practices.

Analytic Tools 83

Analytic Tools Research Software Data Visualization Product Research 83

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 117

Enterprise User Testing Technical Advisors Feedback Software 117

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Ahead of the trend: Atlassian.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

ProductPlan

JANUARY 28, 2022

Let’s say your company sells enterprise SaaS solutions. That gives your enterprise buyer the chance to pick and choose. Again, imagine you sell B2B software tools. Before you begin your consolidation, you want to review all related products in your portfolio closely. To charge a higher price point.

Research Software 70

Research Software Weak Development Team Customer Experience User Testing 70

UX Studio: Product Management

JULY 9, 2021

One of them is location, so this time we reviewed the top companies to help you find the right UX agency in London. We are an official Zeplin agency member and honoured to be among the top B2B service providers on the Clutch Global Award list. Our list includes digital design agencies in London and beyond. Plug & Play .

Research Software 52

Research Software UX User Testing Product Research 52

Userpilot

JULY 1, 2024

Ensuring high-quality data can be demanding due to issues such as disjointed tools or insufficient analytical expertise. Choosing the right market research tools For B2B SaaS product managers aiming to do market research, having the right set of tools can make a significant difference.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Gainsight

JANUARY 12, 2021

Her team manages nine B2B products across 4,500 accounts in the Americas. Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time. Nick: Makes sense. Marissa: Exactly.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Iteratively Blog

JANUARY 10, 2021

The iOS, Android and web development teams are responsible for instrumenting (and ideally testing) those events in the code and will have an opinion on what’s feasible. While it’s mostly manual and there’s no way to enforce the tracking plan in code, it proves useful in the beginning and forces teams to think more about event tracking.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52