Intercom, Inc.

NOVEMBER 11, 2021

We’re here to find out more about his new product design framework — they call it Value Paths — for healthy, sustainable growth. Value Paths: a framework for sustainable growth. I’d love to hear about the framework the title is named after. And trying to improve our success rate over time. Addressing a gap.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

The Product Coalition

APRIL 15, 2019

The categories are: Product Roadmaps Project Management Product Analytics User Research Experience and Feature Design User Communication A/B testing and rollout Let’s dig into each of these categories. The better tools can be configured to automatically apply your preferred product prioritisation framework to the features you enter.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. Asana enhances team collaboration and productivity with task management, progress reports, and customer experience roadmaps. Userpilot ’s integrations.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

JULY 5, 2022

Publishing a public roadmap enhances communication with your customers and shows you’re listening to them to make the product satisfy their needs. When you decide to work on certain features or functionalities, it’s a good practice to build a public roadmap. B2C Incremental innovation example- Apple’s iPhone.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. And should you, as a product manager care about it?

B2C 98

B2C Onboarding KPIs Analytic Tools B2B 98

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Short on time? How to creatively market a new category. “Process is important.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

NextBigWhat

SEPTEMBER 5, 2019

Here are few excerpts from the AMA: How does Razorpay defines product roadmaps? As head of product strategy, what framework do you use to decide on the roadmap? We follow annual targets in the form of OKRs and quarterly roadmap. Process is largely what I’m describing below. since they are client facing.

Customer Experience 40

Customer Experience B2C User Testing Customer Feedback 40

The Product Coalition

JULY 21, 2020

The team writes about all things product management, from product strategy and design, to product roadmaps and team management. Highlight: Ship outcomes, not just features, with the Product Impact Framework 3. This is handy for companies across many industries, but it’s especially useful for startups and B2C SaaS companies.

Blog 78

Blog Data Visualization Product Management Product Manager 78

Department of Product

JANUARY 17, 2023

Clearly, this isn’t applicable for all products, but it’s an interesting development in the B2C space. A deep dive into the tools, frameworks and processes used by product managers from top companies. API-driven model API product management is still in its relative infancy.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Product Bookshelf

FEBRUARY 13, 2017

There’s a lot you won’t find in other product management books; for example, a comprehensive review of different types of roadmaps, how to get to the next level in your product management career, and a product management skills self-assessment. Lawley and Schure provide ten roadmap types and describe the pros and cons of each.

Product Management 81

Product Management Product Manager Management Management 81

People-First Product Leadership

DECEMBER 4, 2023

Looking ahead, Part 3 brings together the Product specific Vision, Roadmap and Goals. Do the points above apply to both B2B and B2C? For organizations that use the OKR (Objectives and Key Results) framework, objectives are the targets set to achieve the goals. To kick us off, here is the map for today.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. The same approach with a few alterations can be replicated for B2C SaaS products as well. In case of B2C customers it could be a usage related cohort, that is, MAU/ DAU. Revenue Cohort: $10M+, $1M?—?$10M,

Data Visualization 151

Data Visualization Customer Feedback User Testing Analytic Tools 151

The Product Coalition

JULY 3, 2018

A solid Product Roadmap will help you efficiently and systematically achieve the necessary steps to a successful Product Launch. If you had to use 1 word to sum up what PMs do, most PMs I know would likely pick “Product Roadmap”. Let’s say the candidate did well at B2B companies, but maybe not so well in B2C companies’ interviews.

Roadmap 60

Roadmap Feedback Software Data Visualization B2C 60

Lenny Rachitsky

DECEMBER 12, 2023

I want to hone my product skills Fundamentals Mission → Vision → Strategy → Goals → Roadmap → Task 🎖️ How to develop product sense How to get better at product strategy (plus this and this podcast episode) How to get better at influence How to get better at communication: The Minto Pyramid Principle and (..)

User Testing 81

User Testing B2C Product Research B2B 81

The Product Guy

JUNE 18, 2020

1password.com) Strikingly- Public Forum, Idea Forum , where customers request and vote on features Public Roadmap (ie Slack , bitsian ) . Are things that we are learning finding their way into the roadmap? How do you internally communicate customer requests/feedback vs the roadmap? A decision making framework that I use is.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Product Talk

MAY 10, 2023

That was my first introduction to the continuous discovery framework. Ellen: We had done a lot of consumer research upfront because our company started as a B2C. Teresa: Then you took the Master Class , you learned about the continuous discovery framework. How did you introduce more of the framework to your company?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Mind the Product

SEPTEMBER 17, 2018

B2B Metrics now are More Like B2C Metrics. You need a framework for looking at potential revenue and business development to help you decide whether it is worth building the requirements. Try and sell back to the business the things that it wants: beta programs, user testing and roadmap presentations.

User Testing 120

User Testing Customer Experience Customer Feedback Onboarding KPIs 120

Userpilot

MARCH 15, 2022

You can measure product growth using the pirate metrics framework , North Star Metric , and/or HEART framework. There has been a rising demand for self-served support among B2B and B2C customers. There are multiple frameworks for measuring product growth. Why is product growth important? Pirate metrics. North Star Metric.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Mixpanel

OCTOBER 20, 2020

This is because a robust implementation of a product analytics tool, like Mixpanel, can give you dozens of ways to improve your product simply through better roadmap planning, which can sustain your growth for months or years at a time. All you need. Analysis is the heart of the beast, and where a product analytics solution fits in.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. That’s why they must follow the product development framework at all times. The product management process starts with strategy and developing the product roadmap.

B2B 52

B2B User Testing Research Software Analytic Tools 52

The Product Coalition

MARCH 21, 2019

Through these failures, I’ve come up with a framework for defining, layering, and communicating an effective product strategy that can close the gap between strategy and execution. It should also be noted that Strategy in and of itself is not the end-all be all defining framework of a company. Is the team delivering value every sprint?

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Business of Software Conference

NOVEMBER 26, 2018

Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. It will even write your roadmap for you as we shall shortly see. This framework will work. Our lowest score in that time was 82, our highest 94. “How would you feel if you could no longer use this product?” Step 5: Track.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

The Product Coalition

MAY 25, 2018

And based on those results, you start to have a midterm planning, maybe two to six months, so something that looks like a product roadmap. I guess we all know that the product owner is the Achilles heel of the whole scrum framework; it’s this single individual that knows what the best use of the team’s time and resources at any given moment.

Webinar 60

Webinar Agile Product Research Customer Experience 60

The Product Coalition

DECEMBER 11, 2018

There are plenty of roadmap models that limit these type of situations, eschewing uni-linear progressions for an alternative, more networked frameworks. One general principle, whether you are working on a B2B or a B2C product, is that your customers are “out there”. So the same technological solutions (email, CRM systems, etc.)

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60

The Product Coalition

OCTOBER 5, 2021

It is essential you consider and assess against great frameworks, use more than one as each may highlight different issues or areas for growth. Are the right mindsets promoted by the frameworks used and organisational structure? Conflicts and items that are not being managed can be readily identified by mapping roles to the framework.

Weak Development Team 149

Weak Development Team Reporting Tools Research Software Feedback Software 149