Product Talk

DECEMBER 18, 2024

I remember working at a startup where we were striving to get to nightly builds so that we could ship software every day. I was at dinner last night and this came up where a number of consultants were sharing about how we work with teams and one was a bank and they said they weren’t allowed to talk to their customers.

Product Research 244

Product Research Research Software Analytic Tools Feedback Software 244

The Product Guy

JULY 4, 2019

After working at Northwestern University, I became a consultant and was responsible for servicing one of the largest banking institutions in the nation. Due to recent changes to the bank’s business goals, 20,000 accounts were deemed unserviceable and I was given the task to remove 20,000 accounts from the system.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

The Product Coalition

JULY 8, 2021

Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. Banks can use NLP-powered chatbots to provide 24/7 customer assistance and personalized insights based on real-time financial data analysis.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

Melissa Perri

JUNE 29, 2017

I went on being called a Business Analyst as I worked at banks and other financial services companies. I wasn’t called a Product Manager until I bailed out of that and landed in a startup. I was doing a workshop for a very large bank when one of the attendees chimed in. I liked this name. I rarely thought about it after that.

Product Management 325

Product Management Product Manager Product Research Customer Experience 325

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148

Alchemer Mobile

NOVEMBER 10, 2022

From large enterprises to startups, they believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Alkami Technology develops and delivers digital banking solutions for credit unions and banks.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! People were extremely privacy-conscious in Hong Kong and banks were trusted.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Mind the Product

MARCH 20, 2020

Quoting Georgie Smallwood, CPO of European digital bank N26, Melissa explains that the skills of a product leader are essentially those of a product manager but with wider scope. How can you position yourself well now for a future as a product leader, and, once you get the job, what do you do? Plan Your Future Today.

User Testing 253

User Testing Product Research Customer Feedback Customer Experience 253

Product Innovation Educators

SEPTEMBER 23, 2024

Earlier in his career, Greg was a prolific entrepreneur, participating in fourteen startups (founding four) and holding executive roles in organizations ranging from startups to billion-dollar enterprises. His book, Start Your Startup Right , is available on Amazon.

Healthcare 321

Healthcare Leadership Strategy Startups 321

The Product Coalition

FEBRUARY 26, 2018

Startups don’t starve, they drown. It was 2010 when I watched the online stream of the Startup Lessons Learned conference, initiated by Eric Ries. I went with the cofounder of my first startup, which we used as our own “industry project” for our masters, and a couple of other students to Birmingham.

Startups 126

Startups User Testing Customer Experience Product Research 126

Product Innovation Educators

NOVEMBER 8, 2021

A turning point was participating in Techstars Startup Weekend, where I worked on a team to build a business in one weekend. After three months, I started working at a property tech startup helping people find places to rent. A year later, I started at FinTech, a banking company, and built an app that helped people become investors.

Product Management 190

Product Management Product Manager Feedback Software Product Research 190

Mind the Product

AUGUST 9, 2019

Sippey references a tweet – “My bank’s iOS app let me know it now offers ‘podcast streaming’ and I really need to talk to the product manager” – and asks if the banking customer is confused, what does it say about the bank’s internal teams? In the startup context, thinking big should be unconstrained and boundless.

Product Research 180

Product Research Product Management Product Manager Feedback Software 180

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

Research Software 155

Research Software Feedback Software Reporting Tools Data Visualization 155

Andrew Chen

JULY 19, 2017

Startups should be getting cheaper to build. In the past three years prices are down by around a quarter, according to Citigroup, a bank; and further significant falls look all but inevitable. Instead, startups are raising more capital and burning more capital to get to their Series As. AWS instead of your own datacenter.

Analytic Tools 111

Analytic Tools Startups Data Visualization Customer Experience 111

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. Using customer support to drive loyalty, engagement and revenue.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Product Talk

DECEMBER 7, 2022

If you work at an early-stage startup and you don’t have any customers yet, then you need to talk to prospects. Learn more about how continuous discovery works in early-stage startups here. ). How Continuous Discovery Works (And Doesn’t) in Early-Stage Startups. If you work on software that your internal colleagues use (e.g.

User Testing 283

User Testing Reporting Tools Customer Experience User Friction 283

Mixpanel

FEBRUARY 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of teams to fail. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. ” Credit: The Lean Startup Playbook. In short, yes.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

MARCH 31, 2020

is offering hundreds of schools free access to their one-on-one learning companion and a vast bank of practice questions. Healthcare startup Lifen is supporting medical staff in France who are monitoring patients’ symptoms remotely on their platform. Healthcare platforms are stepping up to assist patients and medical professionals.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Mind the Product

MAY 5, 2020

In a product career that has taken her from Australia to Hong Kong and to Europe, she’s currently Chief Product Officer for Berlin-based challenger bank N26. She’s spent her eight years in Product working for a variety of digital companies – from startups to publicly listed multinationals. The Challenges in Fintech.

Leadership 150

Leadership User Testing Research Software Analytic Tools 150

Lenny Rachitsky

JANUARY 12, 2025

She’s also the co-founder of the startup bootcamp Transparent Collective and is an active angel investor. a basic bank, post office, or school in the metaphorical town), but the focus is on further building and experimenting. Town settlers: Operate in the growth stage of a product. City planners: Ideal for mature products.

Weak Development Team 72

Weak Development Team Feedback Software User Testing Customer Experience 72

Lenny Rachitsky

JUNE 9, 2024

Simplify security • Mercury —The powerful and intuitive way for ambitious companies to bank • LinkedIn Ads —Reach professionals and drive results for your business — Uri Levine is the co-founder of Waze, the world’s largest community-based traffic and navigation app, acquired by Google for over $1 billion.

Customer Experience 98

Customer Experience CTO Coach User Testing Startups 98

Product Innovation Educators

APRIL 1, 2024

” He is founder and CEO of CXFormula , which works with entrepreneurs to Fortune 100 companies including Nike, Universal Studios, Burger King, Bank of America, and others. First, sometimes startup founders develop a product to solve their own problem and assume others experience the problem the same as they do.

Customer Experience 250

Customer Experience User Friction User Testing Automotive 250

Intercom, Inc.

FEBRUARY 26, 2018

Innovative startups. The first army are innovative startups. Investors are incentivised to put their money anywhere other than a bank. Understand the potential consequences of outsourcing to young startups. Best in class Late-stage Startups (e.g. Best in class Late-stage Startups (e.g. Mid-stage startups.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Lenny Rachitsky

MAY 20, 2025

Along the way, he helped Square scale from a late-stage pre-IPO startup to $3.6 billion in annual gross profit, expand globally, and build out a full suite of products across payments, banking, and SaaS. Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015.

Weak Development Team 115

Weak Development Team Data Visualization Technical Review Reporting Tools 115

The Product Coalition

APRIL 14, 2020

that is designed to support the critical elements of the lead generation process: aggregation , smart matching and multi-channel communication , can be a game changer for startups and businesses looking to gain strong traction in their markets and to build sustainable growth.

Banking 78

Banking User Testing Research Software Customer Experience 78

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Indeed startups are often launching with or driving the development of new technologies. Banks must compete experience by experience with a relentless focus on delivering value to customers.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Mind the Product

JANUARY 21, 2020

He works with startups who can build and ship products every two weeks and with larger organisations who want to do this but are hindered by complicated management structures and long-winded approval processes. “The Joe contrasts this with high street banks, where staff typically have little autonomy.

Banking 170

Banking Weak Development Team Workshop Customer Experience 170

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. And George Labs is the digital banking business unit of Erste Group. The energy of the team is fueled by curiosity: how to make a banking app welcoming? Using customer feedback as a startup advantage.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

The Product Coalition

APRIL 7, 2021

The company has collaborated with startups, small businesses, medium-sized ventures and global names like Google, Huawei, Bolt, MyTaxi, Pipedrive, ZoomEngage, Atlassian, and Codio. Fireart ranks as the leader among Top Mobile App Development Companies for Startups on MobileAppDaily on a global scale. sk and Bia?ystok.

Research Software 137

Research Software Feedback Software Artificial Inteligence User Testing 137

Intercom, Inc.

APRIL 29, 2020

I like to think of self-service like a bank ATM – when people just need to get cash out or deposit a check, they want the fastest, most seamless option. To return to my bank analogy, these are the times when you want to speak to a banker or a client adviser.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Product Innovation Educators

DECEMBER 17, 2018

I saw this firsthand when I got to go into people’s homes and observe their banking habits. This happens all the time in the startup world. “Startups don’t have a monopoly on innovation, and legacy companies don’t have a monopoly on bureaucracy.” I learned things people would never have told me. [17:36]

Feedback Software 185

Feedback Software User Testing Product Management Product Manager 185

Alchemer Mobile

MAY 7, 2020

From large enterprises to startups, they believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Alkami Technology develops and delivers digital banking solutions for credit unions and banks.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Mind the Product

JANUARY 16, 2020

Product roles are becoming increasingly important in many companies, from the unicorn startups to older more established firms. Historically, jobs in investment banking or management consulting have been the popular choice for MBA graduates in the US. Making the Transition to Product.

Data Visualization 176

Data Visualization Customer Experience Customer Feedback Transportation 176

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. I think both myself and you, Paul, at the very least, and I’d argue all 300 folks in R&D would all agree, speed is a huge ingredient of a successful startup.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mind the Product

OCTOBER 25, 2019

Whether you’re working on a consumer app in Singapore, a Challenger bank in London, or SaaS startup in San Francisco, the challenges are the same and we can only tackle these challenges by coming together as a community. As a result, product is a lot less lonely than it used to be. However, the challenges we face haven’t changed.

Banking 148

Banking Agile Framework Startups 148

Mind the Product

NOVEMBER 11, 2019

Watch the video to see his talk in full, or read on for an overview of his key points: An overview of the UK digital banking sector. The UK Digital Banking Sector. Hakim shares his background working in product strategy at large organizations as well as product management at smaller startups. Products in the financial sector.

Data Visualization 107

Data Visualization Leadership Banking Vision 107