Roman Pichler

AUGUST 15, 2023

3 Incomplete An effective product strategy describes the approach chosen to achieve product success—to offer a product that solves a problem or creates a tangible benefit for the users and that generates value for the business. What are the benefits the product should generate for the company developing and providing it?

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Intercom, Inc.

FEBRUARY 2, 2022

At Intercom, we believe in the power of sharing cross-functionally. These questions can be answered by a familiar model – that which the film industry has used to support movie releases for decades. Seeking feedback at various stages of a project helps avoid bottlenecks and silos, and ultimately drives business impact.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

Roman Pichler

OCTOBER 5, 2021

A few years ago, I was asked to help a healthcare company with their agile transition and its impact on product management. But when I was told that the backlog in question had over 40,000 items, I could see that there was an issue. Third and most importantly, focus the backlog on a specific product goal.

Weak Development Team 273

Weak Development Team Customer Experience User Testing Feedback Software 273

Alchemer Mobile

MARCH 11, 2021

The idea of opening that can of worms and making it easier for people to give feedback feels counterproductive at first. The idea of opening that can of worms and making it easier for people to give feedback feels counterproductive at first. Start by asking four questions: What do I want feedback on? Love Dialog.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

UX Studio

APRIL 19, 2024

We still have to ask: are creative experts like designers and photographers ready to let go of experimenting in their creative work? Loss of experimentation in the creative process We all know how it works: you give a prompt to a generative AI tool, hit enter, and then get the visuals. Will image generation AI help them?

Generative AI 84

Generative AI Research Software Feedback Software Customer Experience 84

Userpilot

JANUARY 15, 2024

Miro – Best collaboration tool. Ready to infuse empathy in your design thinking process? Book a demo now and see how our platform can help you research and build experiences that speak directly to the human beings behind your user base. Empathetic design thinkers conduct enough research to experience the user’s emotions.

User Testing 104

User Testing Customer Experience Data Visualization Research Software 104

Alchemer Mobile

DECEMBER 21, 2022

Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Customer sentiment analysis gives you insight for your mobile marketing and product strategy, helping your dollars stretch further and your ROI increase. Retarget using demographic factors such as age, gender, location, etc. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! SurferSEO’s Resource Center features an “ask the community” option, fostering a collaborative environment through peer support and knowledge exchange.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MARCH 25, 2024

Benefits of tracking customer sentiment In today’s ultra-competitive landscape, brand recognition is no longer enough. In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Sentiment Analysis Examples.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

MARCH 24, 2024

The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Benefits of tracking user flows Mapping and tracking user flows give you invaluable insights that lead to smarter UX design decisions and a more satisfying user experience.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools User Testing 101

People-First Product Leadership

MAY 6, 2024

In today’s rocky state, doing more with less and pushing people until they give you 60-80% instead of 110% (yes, I realize the irony) is the norm. In today’s rocky state, doing more with less and pushing people until they give you 60-80% instead of 110% (yes, I realize the irony) is the norm. Acknowledge you are not alone.

Customer Experience 59

Customer Experience Feedback Software Technical Review Customer Feedback 59

Userpilot

APRIL 17, 2024

Gathering customer insights is like putting together a puzzle – each piece gives you a little more understanding of the bigger picture. Platforms that offer user surveys allow you to ask questions directly and gather feedback efficiently. If you want to get started with Userpilot as your insight tool, book a demo now.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. The benefits of future-proofing your customer support tech stack for the new conversational support era are clear. Let’s dive in. The future of support is here.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

MAY 17, 2022

Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

MAY 2, 2024

Identify the happy paths of power users through analytics and replicate them for new customers. Customer Retention Rate (CRR) measures the percentage of existing customers who remain with a company over a given period. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints.

Data Visualization 94

Data Visualization User Testing Customer Feedback Analytic Tools 94

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Knowledge base creation is critical to enhancing self-service support. Create different formats of resources. Publish and promote your knowledge base. Create granular content.

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Product Talk

NOVEMBER 17, 2021

One of the primary benefits of working in a product trio is we reduce the hand-offs between functional roles. Good discovery establishes a direct communication line between the team who is building the product and the customer. Before we answer that question, let’s tackle a common myth. It was like a game of telephone.

Product Research 221

Product Research User Testing Customer Experience Feedback Software 221

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? It has been trained with information from all over the world including coding and math databases. Let’s dive in!

ChatGPT 116

ChatGPT Customer Experience Research Software Artificial Inteligence 116

Andrew Chen

FEBRUARY 12, 2024

When I asked them their biggest learning on the trip so far, they said- We have to learn how to pitch our startup in the “American” way More self promotional, emphasizing the future not the past, talking about what it could be not what it is, playing up even small bits of proof points, etc. And they downplay their achievements or omit them.

User Testing 108

User Testing Product Research Testing Startups 108

The Product Coalition

JANUARY 24, 2022

You have been asked to pitch investors for early-stage funds. How will you arrive at market sizing estimation, GTM goals & Measures that focus on D2C (direct to customer)? ?? Tips : To start, check all clarifying questions and assumptions with the interviewer. Interviewer: Yes, I’m okay with them!

Data Visualization 180

Data Visualization User Testing Research Software Marketing 180

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? With the right survey questions, you can identify opportunities for improvement, fine-tune your product experience and prevent customers from churning. Ask one question at a time to avoid survey fatigue. Look no further!

Product Research 97

Product Research User Testing Feedback Software Customer Experience 97

The Product Coalition

AUGUST 23, 2023

Such a simple question. By the look on the face of the product manager asking me, she didn’t want a canned answer; she was looking for a reason to believe, to rekindle her energy. I must have looked visibly disturbed, confused, or worried because she asked if I was ok. Yet so hard to answer. To generate profit?

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

Userpilot

AUGUST 28, 2022

To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs. Customer value is the difference between total customer benefits and total customer costs. All the benefits and costs associated with your product or service are measured.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. But great documentation doesn’t happen by accident. Let’s get you started!

Document 90

Document Analytic Tools Feedback Software User Testing 90

Intercom, Inc.

MAY 11, 2018

When it comes to conversing with leads over live chat, it is a very different experience compared to talking in person or even on the phone. While remaining careful in what you type, you need to balance this with leaving leads waiting too long for a response or giving them vague answers that don’t address their concerns. Be personal.

User Friction 196

User Friction Customer Experience Messaging Naming 196

Intercom, Inc.

MAY 6, 2019

Keep in mind it’s not just new users you need to win over. All products share a universal problem, no matter how long they’ve been around or how well they are built – the problem of customer inertia. Luckily, there are ways to convince them to make a switch and increase your product adoption. What is product adoption?

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

Userpilot

OCTOBER 31, 2023

Onboarding calls are a way to onboard new users over the phone, taking them through key product functionality in a personalized way. Onboarding calls give you greater personalization , can foster a stronger client-customer relationship, and solve problems in real-time. But it’s not your only option. What is onboarding?

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. One topic of survey questions to ask is about general research. This next set of questions will help you understand user sentiments: How was your onboarding experience ?

Product Research 94

Product Research Customer Feedback User Testing Customer Experience 94

Userpilot

MAY 14, 2023

The best solution is to ask them directly. There are two main types of customer feedback : direct and indirect. There are two main types of customer feedback : direct and indirect. Interviews and focus group discussions are typically used for market research to ask individuals or small groups specific questions.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner. And they are consistent.

User Testing 95

User Testing Customer Feedback Customer Satisfaction Feedback Software 95

Userpilot

NOVEMBER 1, 2022

TLDR; Personalized customer service means giving a personal touch to customer interactions by acknowledging their individual needs and goals. Ask them for their feedback using in-app microsurveys. You’ll get a direct perspective of what they want. You’ll get a direct perspective of what they want.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Research Software 96

Intercom, Inc.

AUGUST 12, 2021

Having a holistic view of all the interactions that a customer has had with the company helps avoid common frustrations, such as repeating the same information over and over to multiple reps. For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Product Talk

MARCH 15, 2023

The one that I wouldn’t particularly say is empowered has sort of low discretion over what they work on. They have a clear measure of success that is an outcome that they’re working towards, usually over some longer period of time. Full Transcript Teresa Torres: Welcome everybody. I’m Teresa Torres.

Product Research 135

Product Research Demo Customer Experience Presentation 135

Intercom, Inc.

SEPTEMBER 21, 2022

Up until about 20 years ago, businesses had to be personal to be successful. Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. Then the internet came and changed that forever.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Andrew Chen

AUGUST 23, 2023

Hi readers, Over the years, I’ve shared lessons and tips from writing a professional blog — previously 10 years of professional blogging – what I’ve learned. Recently, I’ve had some major changes in my workflow, and wanted to share more. First, writing from a blank page is hard.

Blog 89

Blog ChatGPT Research Software Generative AI 89

Userpilot

OCTOBER 4, 2022

Finally, the impact on customer relationships and loyalty : helping existing customers experience value more frequently will help drive more revenue over the customer lifecycle. Ready to get started? Let’s dive in! A customer activation strategy is about devising the most effective customer journey in pursuit of that aim.

User Testing 90

User Testing Customer Experience Customer Feedback Data Visualization 90