Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Customer retention is a company’s ability to create experiences that drive repeat business.

Feedback Software 87

Feedback Software Data Visualization Customer Communications Customer Experience 87

Userpilot

MARCH 22, 2021

So – to give you a quantum of solace – we’ve curated a list of the 11 best product marketing tools to help achieve your product growth goals! Product marketing has several facets: including user analytics, user onboarding, feature adoption, user engagement, user retention, and email marketing. Ready to dive in?

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Userpilot

OCTOBER 31, 2022

In today’s article, we’ll be covering various product engagement metrics, five effective strategies to boost user engagement, and two of the best product analytics tools in the market. Userpilot is one of the best tools to track user engagement metrics. High engagement leads to retention and drives revenue. Let’s go!

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Strategy Customer Experience 94

Userpilot

MARCH 6, 2024

The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM. That’s the theory. Product funnel.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Ramli John’s best practices on user onboarding.

Customer Experience 78

Customer Experience Customer Feedback Feedback Software User Testing 78

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

FEBRUARY 25, 2024

This is the best way to encourage customers to create an account and boost your form conversion rate. There’s an increase in the overall user satisfaction and retention of existing customers. For instance, with Userpilot’s HubSpot integration , you can create customized emails within HubSpot based on data collected from Userpilot.

Analytic Tools 96

Analytic Tools Data Visualization User Testing Reporting Tools 96

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Winning users back with targeted emails.

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Product Research Onboarding KPIs Customer Experience Data Visualization 77

Userpilot

DECEMBER 31, 2022

So, let's see the average churn rate in your industry and how you can minimize churn to boost customer retention. The average churn rate for SaaS businesses is about 5%, whereas a 'good' churn rate is 3% or less. Userpilot, Hotjar, and Mixpanel are the best three tools to reduce churn and improve retention.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

JULY 15, 2021

SaaS product marketing is a service that’s applied to SaaS products and apps to generate demand and ultimately drive the adoption and retention of the product by the end-user. Userpilot is your go-to tool for in-app marketing if you are looking to drive adoption, retention, and growth. What is SaaS product marketing?

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

APRIL 18, 2023

Customer satisfaction surveys help you know if you’re meeting customer expectations and get insightful data to increase satisfaction, loyalty , and retention. Here are some best practices for collecting customer feedback. The 5 types of customer satisfaction survey questions are: 1. Multiple choice questions 5.

Customer Feedback 81

Customer Feedback User Testing Customer Satisfaction Customer Experience 81

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Userpilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can also send email surveys to get feedback from inactive users. Feature reports in Userpilot.

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Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. What are SaaS best practices? Sounds simple, right?

Feedback Software 109

Feedback Software User Testing Product Research Customer Experience 109

The Product Coalition

DECEMBER 2, 2021

Please note, this post is about looking at the different channels to acquire mobile users and assessing which mobile development and technology options best fit each channel. Email Marketing Email Marketing is where you plan to use your existing email list or one that you acquire to promote your mobile product and experience to install.

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Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Customer Experience 93

Customer Experience User Testing Feedback Software Customer Feedback 93

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. What is customer retention? Here’s why….

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Userpilot

JULY 25, 2022

high retention) users from signup. Some of the most common onboarding challenges are high user churn, low feature adoption , poorly converting marketing emails, support issues, and users failing to reach the activation point. Many SaaS products also struggle to use email successfully to support user and client onboarding.

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Feedback Software Onboarding KPIs Analytic Tools User Testing 88

Userpilot

OCTOBER 20, 2022

In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users.

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Userpilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Freemium plans offer conversion rates of around 5%, while free trials of about 17%. Email confirmation adds unnecessary friction so wait with it until the user converts. Do you prefer free plans or just free trials?

Feedback Software 93

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Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., Designing and delivering your digital analytics strategy consists of 5 main steps.

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Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Best product management software tools. Let’s get right to it! Use a free trial and book a demo whenever possible.

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Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

DECEMBER 17, 2021

And this blog post will look at both concepts and answer every question you have about them. It also includes positioning, generating demand using a mix of marketing strategies, onboarding new users , driving them to activation , adoption , and retention. Which does your company need? Let’s get into it! Source: Userpilot.

Feedback Software 98

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Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. In fact, excellent customer service is one of the best ways to increase customer loyalty and retention. You could leverage your social media following through polls, blast email surveys on the most important dates of each year (e.g.,

User Testing 81

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Userpilot

DECEMBER 19, 2022

Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. Apple is the best example of a company with B2B marketing and B2C marketing. Retention rate. What is B2B marketing? Churn rate.

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Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. Simply flooding the inbox of someone that just signed up to try your product and sending them one email each day of the trial won’t help you increase your activation and conversion rates.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

Userpilot

OCTOBER 11, 2022

The most popular ones are growth loops (input, action, and output) and the AARRR (Acquisition, Activation, Retention, Referral, Revenue) framework. 5 key steps in the engagement loop: curiosity, Aha! This translates to higher retention , less churn, and more revenue. There are different engagement models. Social proof.

Feedback Software 81

Feedback Software Analytic Tools User Testing Customer Experience 81

Userpilot

MARCH 9, 2023

With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention. Retention analysis – it allows you to learn how many users stay with you and keep engaging with your product regularly over time. Pendo Free in-app guides.

Data Visualization 90

Data Visualization Software Review Analytic Tools Feedback Software 90

Userpilot

APRIL 26, 2022

So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate. Adoption increases customer retention, reduces churn , and increases monthly recurring revenue. Therefore, it leads to lower churn and higher retention, which ultimately helps to grow the business sustainably.

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Data Visualization 95

Userpilot

JANUARY 18, 2023

TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Increased retention rates: Product-led growth businesses often have higher retention rates since user satisfaction is increased and product usage is well-optimized. What is PLG strategy?

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Marketing 91

Userpilot

JULY 11, 2022

Good customer service can help you improve customer retention , drive brand loyalty and increase sales. There are numerous tools in the market to improve the customer experience but here are the best ones: Userpilot, Zendesk, Livechat, Jira, and Nicereply. Providing great customer service is key to retention and loyalty.

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Userpilot

APRIL 6, 2023

In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs). Some of the best AI tools for CSMs range from multifunctional staples such as ChatGPT to AI meeting assistance and chatbots. However, AI tools also come with their own caveats.

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Data Visualization Analytic Tools Research Software Customer Experience 93

Amplitude

NOVEMBER 9, 2017

The fact that Facebook did X & Y to increase their retention rate doesn’t mean the same will work for your company. The latest tactic you read about in a flavor-of-the-week blog post may have worked for someone —but it isn’t necessarily going to work for you. The 5 Whys. What is a Mental Model. five times.

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Userpilot

MARCH 16, 2022

The 10 most critical customer onboarding metrics are the time to complete onboarding, time to value , trial to paid conversion rate , customer engagement rate, feature adoption rate , customer lifetime value, net promoter score , customer retention rate, customer churn rate, and cost spent on support. Customer retention rate.

Onboarding KPIs 91

Onboarding KPIs Customer Experience Analytic Tools Feedback Software 91

Userpilot

SEPTEMBER 1, 2021

There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. In this article, I've included both the SaaS marketing best practices and 19 best SaaS marketing examples to illustrate how others do it.

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Feedback Software Research Software User Testing Customer Feedback 88

Userpilot

MAY 14, 2023

The best solution is to ask them directly. Email surveys let you understand customer experience at different stages of the user journey and after specific interactions. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction. Want to know whether your product is delivering value to customers?

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88