Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. The problem is, the average video content tends to be mediocre and lacking in insightful information. Malewicz’s take on mobile onboarding screens. Ramli John’s best practices on user onboarding.

Customer Experience 74

Customer Experience Customer Feedback Feedback Software User Testing 74

Userpilot

APRIL 26, 2023

The best onboarding screens examples have one thing in common – they’re all great doors into the never-ending party that is user onboarding. TL;DR An onboarding screen is the initial screen users see when they launch an app for the first time. Onboarding screens come in different shapes and sizes.

Data Visualization 82

Data Visualization Product Research Customer Experience User Testing 82

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Onboarding KPIs 91

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 91

Userpilot

APRIL 26, 2023

Building awesome user onboarding experiences requires a great deal of effort when starting from scratch. So we’ve collected onboarding UX examples from other companies to inspire you! Here are 17 user onboarding examples to help you create great user onboarding flows. What is onboarding UX?

Customer Experience 88

Customer Experience Feedback Software Analytic Tools User Testing 88

Userpilot

JUNE 20, 2023

Learning to reduce customer onboarding time will impact your business in no small way. But what exactly is an onboarding time, and how do you improve it for your SaaS? Read on to find 15 strategies to shorten time to value (TTV) and delight customers. What is customer onboarding time?

Customer Experience 87

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 87

Intercom, Inc.

OCTOBER 22, 2019

Good onboarding isn’t just about introducing new signups to your product’s features – it’s a continual process of guiding people towards success with your product. That long-term focus on ensuring people find success with your product should lead to higher customer retention, which is the foundation on which thriving businesses are built.

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

Userpilot

MAY 6, 2022

In an increasingly competitive marketplace, video onboarding is increasingly becoming a vital tool for SaaS product managers. It’s one of the most engaging ways to win the battle for user attention – whether that’s attracting new customers, or to support employee onboarding. Ready to get started?

Customer Experience 90

Customer Experience User Testing Embedded Analytics Data Visualization 90

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience Data Visualization 92

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Data Visualization 95

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 93

Customer Experience Feedback Software Education Customer Feedback 93

Userpilot

FEBRUARY 13, 2024

Looking for inspiration to help you craft engaging SaaS onboarding emails? This article shows you 14 examples from top SaaS companies, along with best practices you can implement to reduce the time to value and boost user adoption rates. Effective onboarding emails help you: Engage new users from the get-go. Reduce churn.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

SEPTEMBER 16, 2022

Customer experience examples are everywhere. And it’s no secret that a great customer experience is essential for: Engaging customers. Driving customer loyalty. Improving customer-led growth. But, not everyone can identify good customer experience when they see it. What is customer experience (CX)?

Feedback Software 88

Feedback Software Customer Experience User Testing Customer Feedback 88

Userpilot

MAY 17, 2023

We also look at a few examples of companies delivering outstanding product experiences. Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. And if you’re wondering how customer experience fits into that, it’s even broader.

Customer Experience 81

Customer Experience User Testing Analytic Tools Feedback Software 81

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 85

Feedback Software Analytic Tools Onboarding KPIs User Testing 85

Userpilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. That’s why you need to follow the best practices to design an engaging onboarding experience that retains users. As well as show you some real-life examples of companies that are doing it right.

Analytic Tools 85

Analytic Tools Feedback Software User Testing Customer Experience 85

Userpilot

APRIL 22, 2024

Interested in effortlessly turning prospects into loyal customers? In this article, we break down the concept of the marketing funnel and share examples of practical strategies to give you a better idea of how it helps with user engagement. Interested in providing personalized experience across the customer journey ?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Userpilot

NOVEMBER 25, 2022

In such a huge SaaS ecosystem these days, it is necessary to find ways to remove friction during the onboarding process if you want to keep a competitive edge. This article will cover the best practices and steps needed to implement interactive guides that engage customers. Now, what are some examples of interactive guides?

Research Software 82

Research Software Feedback Software User Testing Data Visualization 82

Userpilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding. Shall we dive in?

Artificial Inteligence 76

Artificial Inteligence User Testing Feedback Software Analytic Tools 76

Userpilot

FEBRUARY 20, 2023

In SaaS, smooth user onboarding is essential to engage and activate users. But what are some good user onboarding examples that can explain this better? In this article, we’ll cover what user onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it.

User Testing 82

User Testing Customer Experience Feedback Software Customer Feedback 82

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Identify customer touchpoints and map the customer journey.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 88

Feedback Software Analytic Tools Reporting Tools Data Visualization 88

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. What is an onboarding tour?

Feedback Software 93

Feedback Software Analytic Tools Research Software Onboarding KPIs 93

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success. Each customer has different goals.

Feedback Software 92

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 92

Userpilot

MARCH 31, 2023

Optimizing the user onboarding flow is always a key SaaS business goal. That being said, it can be difficult to improve the user’s experience if you don’t follow the onboarding flow best practices that this guide will go over! Reducing friction , speeding up the time to value , and getting customers to their Aha!

Onboarding KPIs 91

Onboarding KPIs Feedback Software Analytic Tools User Testing 91

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. When looking at onboarding new users to your product or service, it’s best to follow best practices. Ready to get into it?

Onboarding KPIs 89

Onboarding KPIs Feedback Software UX Data Visualization 89

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 86

Userpilot

MAY 2, 2023

All the best onboarding experiences help new users learn about your product and set realistic user expectations for the rest of the customer journey. That said, optimizing the onboarding experience can be hard if you don’t have user onboarding examples to reference. Onboarding experience roadmap.

Analytic Tools 70

Analytic Tools Feedback Software Customer Experience Data Visualization 70

Userpilot

FEBRUARY 20, 2023

Wondering how to improve user onboarding and boost customer retention? Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. Improve your onboarding flow today with Userpilot. What is user onboarding?

Analytic Tools 81

Analytic Tools Data Visualization Feedback Software Customer Feedback 81

Userpilot

JANUARY 30, 2023

Let me guess: your product adoption needs a boost, so you're looking up customer activation examples from SaaS businesses like yours. This article shows your examples from top SaaS companies. TL;DR Customer activation is the second stage in the user journey—after customer acquisition. AARRR metrics for SaaS.

Analytic Tools 78

Analytic Tools Feedback Software Customer Experience User Testing 78

Userpilot

JANUARY 26, 2024

TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. Offer a free plan or trial to ensure a constant flow of customers and allow them to experience the product value. Let's dive in! How do these growth models differ?

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization User Testing 78

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. Your software adoption rate is the percentage of signed-up customers that become active users.

Feedback Software 90

Feedback Software Research Software User Testing Onboarding KPIs 90

Userpilot

NOVEMBER 16, 2022

What are the best practices for success? TLDR; B2B marketing automation involves designing automated workflows that will trigger at the right time to replace manual marketing tasks and retain customers. Afterward, personalize their onboarding experience relevantly. Let’s explore them in more detail: Reduced customer churn.

Feedback Software 90

Feedback Software Analytic Tools B2B Embedded Analytics 90

Userpilot

JULY 24, 2023

TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value. SaaS marketing requires an effective retention strategy as the majority of a customer’s lifetime value is dependent on them renewing their subscription. Gamifying onboarding.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Marketing 67

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Systems Review 83

Userpilot

AUGUST 18, 2022

Customer experience has a major impact on customer behavior and product growth. In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. Positive customer experiences result in improved customer retention and loyalty.

Feedback Software 92

Feedback Software Data Visualization Embedded Analytics User Testing 92

Userpilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Track where most of your current customers come from or where similar products are successful.

Research Software 78

Research Software Analytic Tools User Testing Onboarding KPIs 78