Userpilot

JULY 27, 2023

SaaS companies have many moving parts, and it can be difficult to determine who does what. Before hiring, assess your current needs and hire as your company grows. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

MAY 1, 2024

Here are 4 key elements of what makes a healthy brand community: Active Engagement : Members are not just passive observers but active participants. This is especially important if your product helps others create new content, such as blog posts, images, and videos. Who will be the members?

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Set up custom events to track user activities. It involves tracking events and metrics and using the insights to make data-driven business decisions.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

NOVEMBER 21, 2023

For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. It helps you to perform four key tasks: Analyze marketing performance metrics in a unified dashboard As a one-stop shop for all things marketing, Hubspot enables you to unify your marketing and product usage data under one roof.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Intercom, Inc.

MARCH 9, 2022

Driving great customer outcomes while ignoring business outcomes doesn’t make a successful company”. But in the end, driving great customer outcomes while ignoring business outcomes doesn’t make a successful company. and typically measure this behavior as product activity or usage. We review outcomes and share our learnings.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Growth is the lifeblood of any company, and it is paramount for any SaaS company. Measuring a company’s growth helps you understand how much you progressed and where you stand. What is the company’s growth rate?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. It takes a company’s collective effort to plan, develop, test, and promote the product before the launch.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Stickiness is the ratio of daily active users to monthly active users.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. This is the main question we explore in the article.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Mind the Product

FEBRUARY 21, 2020

John describes an activity he facilitated for 75 companies over the course of one hour. Copy and paste – a blog post is not a blueprint. Then, as an individual, a group, a small team, and a company, you have to get good at practising practice. Companies don’t approach change actively.

Reporting Tools 242

Reporting Tools Product Research Data Visualization Reference 242

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Observing which user paths activate users the fastest and use them for new signups. What is product adoption?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Andrew Chen

FEBRUARY 26, 2024

I met tons of incredible people, some of whom went on to create major products and found unicorn companies. ” What I mean by that is that all of these conversations and networking are more useful when you are starting a company, creating a new podcast, are working on a new project or book, or something else.

User Testing 123

User Testing Customer Experience Blog Events 123

Business of Software Conference

OCTOBER 23, 2019

In the spirit of giving back to those who may have been actively listening or away fielding a client call, I took the time to record a few takeaways. Her main suggestions were not to cascade OKRs from the top of the business down to the individual, and to ignore the actual metrics of the measurement to start, and focus on measuring.

Blog 45

Blog User Friction Customer Experience Events 45

Userpilot

AUGUST 16, 2023

You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention. Book a demo now if you want to improve retention in your company and increase revenue.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. To track and optimize these product metrics, you can consider trying Userpilot.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. A vanity metric lacks substance. What are vanity metrics in SaaS? How to identify vanity metrics?

Onboarding KPIs 105

Onboarding KPIs Research Software Analytic Tools Feedback Software 105

Userpilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Every company should have an engagement dashboard because it’s easy to interpret, enables efficient decision-making, and helps to retain more users. Product usage metrics.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

AUGUST 2, 2023

TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Choose metrics to track the success of the engagement strategy. How will your company make life easier for each persona? Identify customer touchpoints and map the customer journey.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. Assign various user interactions to the customer journey stages: acquisition, activation, retention, referral, and revenue. Activation.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

FEBRUARY 4, 2023

The growth metrics you should be tracking. TL;DR Growth analytics looks at each pillar of growth and chooses the metrics that dictate product growth and revenue. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Userpilot

OCTOBER 18, 2021

To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. You can measure growth by using various metrics like pirate metrics. Dave McClure’s Pirate Metrics. Pirate Metrics consist of: Acquisition.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

AUGUST 2, 2023

With the amount of data companies have available, there is no excuse not to use data-driven email marketing. TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. You can reward active customers to drive loyalty or send out win back emails to inactive users.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Mixpanel

AUGUST 31, 2022

Bain & Company found that a 5% increase in customer retention can lead to a 25-95% increase in revenue. . With granular and targeted metrics, you can find where and why customers are staying with your product or service and why they may be leaving. This metric tracks how many customers stay with your product over a period of time.

Data Visualization 109

Data Visualization Customer Feedback Customer Experience User Testing 109

Userpilot

JULY 18, 2023

For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Poor onboarding. Bad customer service. Weak customer relationships.

User Testing 98

User Testing Feedback Software Data Visualization Customer Feedback 98

Mixpanel

JULY 8, 2022

When you open Mixpanel, you may have an overarching idea of the metrics you need to measure. To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. However, an enormous amount of available data makes it challenging to select these metrics.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

Userpilot

DECEMBER 22, 2022

There’s a saying that in the modern world, ‘data is the new oil’ For any savvy product manager, onboarding metrics are some of the most valuable data you can get your hands on. Critically, user onboarding is not a ‘once and done’ activity. The goal here is to get users to reach the activation point (i.e.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JUNE 5, 2023

It helps companies identify areas of strength/weakness in their marketing approach and accelerate product growth. There are six stages of the funnel: Acquisition , Activation , Adoption , Retention , Referral , and Revenue (AAARRR); and, success is measured differently across each stage. SaaS Conversion Funnel.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

OCTOBER 30, 2022

CRR is the most common but not the only metric to measure the success of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

MAY 18, 2023

The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages. UX and CX differ in target audiences, goals, tests, and metrics. You can create great experiences using a wide range of methods and activities. What is customer experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. How do product analytics metrics differ from marketing analytics? Keep reading for the good stuff!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

The Product Coalition

SEPTEMBER 5, 2022

Not all companies do Product management (Product) the same way. The main culprit seems to be companies practicing the feature factory mentality. If you’re interested in the core material, check out her original blog post. Having a software implemented is not a metric, but the amount of internal active users is.

Product Research 112

Product Research Software Review Data Visualization User Testing 112