Userpilot

AUGUST 6, 2023

87% of companies either use or are planning to implement marketing automation solutions. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. Considering these figures, it’s no wonder that 87% of companies are using or plan to use marketing automation solutions.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 98

Feedback Software Messaging Customer Feedback Customer Experience 98

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Growth is the lifeblood of any company, and it is paramount for any SaaS company. Measuring a company’s growth helps you understand how much you progressed and where you stand. What is the company’s growth rate?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. Best for: medium-size product-led companies aiming to quickly and easily boost user adoption in their web-based products. A good adoption solution requires an engagement layer for in-app guidance. G2 rating: 4.6 G2 rating: 4.7 G2 rating: 4.5

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. Dropbox, Slack, and Grammarly are great examples of companies that have successfully harnessed the power of the freemium model to drive growth. Loom, the video-messaging app, is great at that.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

JANUARY 11, 2022

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. Bad UX Design #1: New feature, new tab. From a SaaS company’s perspective, this is a disaster, especially if you are using onboarding software such as Userpilot.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

MARCH 25, 2022

A continuous message testing process is essential for getting the most out of your product marketing efforts. But without running frequent tests or research on your messages, how can you know what language to use for conversions? In this post, you’ll discover the importance of message testing and how to get it right.

User Testing 98

User Testing Product Research Messaging Data Visualization 98

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

UX Planet

DECEMBER 19, 2023

Coming out of retirement to take on the Clown World of UX Wait, what? For those of you who don’t know, I used to publish roasts of bad UX design on here. Because the world of UX is on fire, that’s why. The UX Clown World has arrived. UX leaders are getting laid off disproportionately. Who is this guy?? Not really.

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

Userpilot

MARCH 14, 2023

With freemium , companies are able to increase their brand awareness and grow their customer base at a low cost. The freemium pricing strategy is best suitable for early-stage companies still working on their product-market fit and products that are simple to use and satisfy simple user needs.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

FEBRUARY 25, 2024

Funnel analysis allows you to: Measure company performance. They might visit your website, read blog posts , or check review platforms to learn more about what you offer. Finishes onboarding : This is the end of the onboarding where a thank you message may be shown. Create data-driven product roadmaps. Identify friction areas.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 10, 2023

Remember onboarding starts before signup Many companies think that onboarding should start once the user signs up for the product. Canva has consistent messaging throughout the user journey. Yaakov’s protip: Ensure your product messaging and copy are aligned with what you’re actually providing. Notion onboarding checklist.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96

Userpilot

JUNE 12, 2023

You can use surveys tastefully by including them in a user onboarding flow – for example, as part of your welcome messages to get insights from your users directly. Goal-oriented user onboarding examples from successful SaaS companies We’ve broken down how to create a goal-oriented onboarding flow in your product.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

JUNE 8, 2022

Why is it important in UX design ? A critical user journey is a UX tool that maps out the key interactions between users and a product. Use UX analytics to find unhappy paths causing a drop-off in user engagement and optimize to put users on the right happy path. What is a critical user journey? Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. See if the users interact with key page elements to adjust marketing messaging and UX and drive conversions.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Likewise, both playbooks are unique across SaaS companies, accounting for differences in approach, targets, interaction levels, etc. It also helps you determine the effectiveness of your messaging.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 23, 2023

Creating a killer go-to-market strategy is critical to the success of established SaaS companies as it is for new brands, and everything rises and falls on how robust your GTM team is. For most companies, the go-to-market team includes the GTM Manager and product, marketing, and sales folks. Who is part of the GTM team?

Research Software 96

Research Software Data Visualization User Testing Marketing 96

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. Pro tip: A UX design best practice is to add a progress bar and dummy tasks (steps already crossed out) to make the user feel like they’ve made progress. Best digital adoption solutions on the market for B2B companies.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

MAY 14, 2023

It also offers very similar features to track user behavior: User segmentation and cohort analysis Group analytics for a wholistic account or company-level analysis Custom events Funnel and drop-off analysis Interactive real-time reporting through Live events Impact analysis Custom dashboards Event Tracking Tool: Mixpanel.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

APRIL 28, 2023

In-app messaging: Choose from a vast range of UX patterns (modals, tooltips, slideouts, etc.) to deliver effective in-app messaging to help your users unlock value. Conclusion That just about wraps up our comprehensive guide to the world of adoption. Book a demo call with our team and get started!

Analytic Tools 98

Analytic Tools Feedback Software Framework Onboarding KPIs 98

Userpilot

AUGUST 2, 2023

TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Use tooltips with relevant messages to encourage feature engagement and adoption. How will your company make life easier for each persona? Book a demo to learn more! Where do they work?

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MARCH 16, 2022

In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. Showcase the core benefits of your product with in-app messaging. Avoid overly long, meandering messages or product tours and cut to the chase.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Amplitude

NOVEMBER 26, 2019

I’ve worked at many kinds of companies—large and small. The company ends up with a pile of disconnected, unreliable information. Everyone who joins your company brings new tools with them. Below I’ve outlined three specific strategies you can use to close the gap of confusion at your company. The Gap of Confusion.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

UX Studio

MARCH 8, 2019

You’ve already found a potential UX company for your project. Disclaimer: The fact that I run a UX company myself disqualifies me as an objective source. If I had to hire a UX agency, I’d find the following questions the important ones to tackle. Do you have dedicated UX researchers? But what will you ask?

Research Software 50

Research Software UX User Testing Feedback Software 50

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer-intimate companies build deep relationships with customers so only you can offer a solution for their unique needs. Making your company roadmaps public is one of the best ways of demonstrating transparency. Conclusion.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

SEPTEMBER 12, 2019

I recently wrote about some of the most common UX writing mistakes that I see SaaS companies make. This time, I wanted to share some UX writing best practices. Now, there are quite a lot of UX writing best practices that I could share with you, but I know you probably don’t have the time to read a whole book on the subject.

UX 88

UX Customer Experience User Friction Messaging 88

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Collecting customer feedback is essential because it: helps companies make informed decisions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 17, 2023

We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Contextual in-app messages give users the information they need at the time they need. Let’s dive in! What is product experience (PX)?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

UX Studio

OCTOBER 18, 2018

Even a chatterbox can have difficulty explaining their thoughts so the listener gets the message. That makes us improve constantly at UX Studio. I realized that even though writing copy forms part of our everyday, even as UX designers, we still don’t consider it an integral enough part of designing products in general.

UX 101

UX User Testing Systems Review Workshop 101

UX Studio

SEPTEMBER 4, 2019

So I ended up a UX designer, but my heart started to beat faster and louder when I first woke up to the truth: Writing makes up a determinative part of UX. As I always try to dive ever deeper into the field of UX writing, I also try to look for inspiration and information from key persons. Thank you for inviting me. Not at all.

UX 78

UX Customer Experience User Testing Technical Advisors 78

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

UX Planet

MARCH 17, 2024

The process typically involves the following steps: Write a text prompt: provide AI with written content, such as a script, blog post, prompt, or presentation outline, that you want to convert. AI-generated videos can help you convey your company’s messages more clearly. The company produces tablets for digital art.

Data Visualization 73

Data Visualization Analytic Tools Artificial Inteligence Generative AI 73

Userpilot

JANUARY 26, 2023

It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. Onboarding best practices for SaaS companies. Greet new customers with welcome messages – it humanizes the onboarding process. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

FEBRUARY 24, 2023

Automated in-app messages and email replies are an easy way to acknowledge user feedback. However, it only reaches active users so it’s always good to back it up with messages via other channels. While in-app messages are great at keeping active users in the loop, they are useless at communicating with churned users.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98