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User Persona Survey Template: How to Properly Collect Customer Data in SaaS

Userpilot

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

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Monitoring Citrix Real Time User Experience: See What Performance Your Users Are Getting

eG Innovations

User Experience defines the Success of Citrix Virtual Apps and Desktops Deployments. User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. But when users are impacted due to, say, slow logons, session disconnects, slow screen refresh, etc.,

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No IKEA, it’s not my big day tomorrow. Personalization for SaaS – How To Do it Right

Userpilot

Done right, personalization can be absolutely critical for new user activation, engagement and retention. Some of their attempts are just cringe-worthy: For instance, I received an email from IKEA about their transport, saying ‘it’s my big day tomorrow’. Personalization in SaaS is such a minefield. How to Personalize Right in SaaS?

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Product Talk Is Growing: Meet New Instructor Ellen Juhlin

Product Talk

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. I still do sound design and build interactive sound sculptures as well as more extended immersive art experiences.

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Insights from a Product Manager User Research Interview

Balsamiq

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Q&A with Raguram Venkatesan.

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Should Product Managers Allow Customers To “Hack” Their Product?

The Accidental Product Manager

IKEA is designing products to be modified by their customers Image Credit: Lee Haywood. We know what our customers want. That means that we work with our development teams, design a product development definition, and then we create products that will solve problems for our customers. The New Ikea Sofa.

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Data in Product Management: How to Collect the Right Data

The Product Coalition

In this blog, we’ll discuss the topics below: 1, Understand what data you should collect 2, Tracking the quantitative data using a tracking plan 3, Tracking the qualitative data using feedback tools Once you’ve understood how to use Quant and Qual, you’ll need to define what are all the metrics you want to track in your Product.