Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I definitely heard in your story the why behind going from SAP to the startup.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. Given that data teams can’t be everything to everyone, each department starts grasping at different tools.

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Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

JANUARY 30, 2019

Weeks ago I wrote about a product manager does not need to know how to code. During a conversation with a friend, he asked: “if it is not coding skills, what are the one skill a product manager must have”? I replied something along the line like: “product manager requires a broad skill set, there isn’t a definite must have skills.”

Technical Review 60

Technical Review Product Management Product Manager Weak Development Team 60

The Product Coalition

MARCH 8, 2019

Last week, after many months of development, I was happy to launch Haystack into the world finally. Our Product Hunt page in all it’s beauty… Quick Background on Haystack Haystack helps people with there “where is that document” problem, by searching across all your cloud providers (Multiple Drive, Dropbox, Slack, Code, Notion…etc).

Feedback Software 60

Feedback Software Technical Review Software Review Systems Review 60

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. Definition of user onboarding. Plot summary.

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Books Research Software Feedback Software Analytic Tools 98

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Definition of 1-to-5 Rating Scales Surveys 5 Types of 1 to 5 Rating Surveys 1. Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. So if you’re a mobile app team, consider using a mobile-first analytics platform. Best for AI-powered future outcomes predictions.

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Modus Create

JANUARY 12, 2021

As a trader of spices in 500BC, you most definitely had to consider customer expectations, profit margins, and the emergence of new techniques for preserving your product. So let’s dive into some old and new methodologies that companies use to implement, develop and balance the three pillars.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

Gainsight

MARCH 21, 2019

These are just as bad for business. But if your customers are here, achieving value while also having a poor experience, they’re usually not at risk of churn. How to stop it: This is great white-space for collaborating more closely with your product team. This is all about poor execution. But you know that.

Customer Feedback 78

Customer Feedback Customer Experience User Testing Feedback Software 78

The Product Coalition

JULY 30, 2018

A Lack of Information The NPS gives you a number that effectively tells you if your net score is positive (good) or negative (bad). I might talk about the UI, or the Customer Success, or the content on their blog. Now imagine a poor Product Manager who is tasked with parsing these answers for useful information.

Feedback Software 60

Feedback Software User Testing Customer Feedback Weak Development Team 60

Usersnap

APRIL 25, 2019

Countless times projects progress so slowly only due to poor ticket management. If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product. “A This could then be used as a development roadmap.

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Reporting Tools Feedback Software Roadmap Weak Development Team 40

Userpilot

APRIL 22, 2024

TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats. Monitor customer opinions on review sites. Build in-app surveys code-free with Userpilot. Sentiment distribution. Text response analysis.

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Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

MAY 14, 2021

They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Let’s start with some definitions. You can then file all of that data on Zendesk, or whatever similar customer success software you use to store all your customer data.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Gainsight

OCTOBER 17, 2019

In this blog—part one of a three-part series—we’ll take a look at this important user group, discuss how this ecosystem of SaaS tools has created admin archetypes and provide you with some tools to successfully manage the right metrics to improve those admin relationships. This metric is poor because it doesn’t capture intent.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud.

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Technical Review Research Software Startups Data Visualization 269

Amplitude

OCTOBER 4, 2017

And what about the product team?? They were using the same manufacturing techniques that Henry Ford created at the beginning of the 20th century: waterfall “assembly line” development cycles packaged up onto physical disks. And the marketing team? And now we could measure things. And this isn’t just in tech.

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User Testing Research Software Data Visualization Analytic Tools 71

The Product Coalition

MARCH 11, 2019

But luckily for you, I read a ton of leadership books and decided to blog about how they apply to PMs. This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. Any mistake made by the team is the fault of the leader. Usability is bad.

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Weak Development Team Technical Review Leadership Books 60

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

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Weak Development Team Development Technical Advisors Software Review 78

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. But in part 4 of a 9-part series on startups by Marc Andreessen (co-founder of Andreessen Horowitz), there are three factors to startup success identified: your team, product and market.

Article 81

Article User Testing Product Research Technical Review 81

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. Everywhere you looked, there were reminders of the global scale of Uber’s business as well as the international heritage of the team driving it. How to get them started, how to scale them, and what it’s like to compete.

Books 63

Books Research Software Reporting Tools Technical Review 63

Userpilot

JULY 5, 2022

If you’re looking for a customer service gap definition, you are at the right place. All of this is code-free. In short, a SWOT analysis will help you determine your strength and weaknesses and compare it against your opportunities and threats. The delivery gap stands for poor customer service quality or lack of in-app guidance.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. But, who should be in charge?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or WalkMe? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 24, 2023

Alternatively, is there another onboarding software that can accomplish the task more smoothly? Choosing the appropriate software can be a difficult decision with so many options available. Using a tool for interactive user guides is crucial since it reduces reliance on developers and enables you to trigger user guides contextually.

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Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

JUNE 25, 2022

Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! Code-free onboarding flows and a lot of native integrations + employee onboarding features for 3-rd party tools are the biggest upsides of Whatfix. What is Whatfix. " Whatfix for user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

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Engineering Presentation Technical Review Systems Review 178

Userpilot

MAY 8, 2023

To assist you in making an informed decision, we have prepared a comprehensive analysis of three tools – Appcues, Usetiful, and Userpilot – which delves deeper into their functionalities, use cases, advantages, and disadvantages than what is typically available on review sites. All of this is possible without coding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

eG Innovations

JULY 19, 2022

In this blog, we highlight the top open source IT monitoring tool options and discuss their pros and cons. Grafana is developed by Grafana Labs with a free version of Grafana available on GitHub under a GNU AGPLv3 license. Demonstrating due diligence with respect to security with Nagios can also be challenging.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Userpilot

JUNE 10, 2022

Software bugs can be really costly, but surely there’s a way to make them cheaper? Maybe poor reviews will make it more difficult to attract new customers. Maybe poor reviews will make it more difficult to attract new customers. Some estimates say that poor-quality software cost businesses $2.08

Research Software 52

Research Software Feedback Software Product Research Weak Development Team 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

JANUARY 27, 2021

What about software solutions they have to review based only on a single web page? The Map My Growth team surveyed 98 professionals currently looking for a B2B SaaS solution and used their feedback to compile a list of best practices to better communicate the ease of use. Simplifying software use for all ages.

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Research Software Feedback Software User Testing Data Visualization 111

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Reach out to promoters for online reviews to boost your social proof.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Basic analytics are a must.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98