TechEmpower - Product Management

DECEMBER 11, 2023

Is user interface and graphic design a necessity? If you require user interface or graphic design, the selection process will differ slightly. Quality of Work: The end product should not only look good but function as expected. Support and Maintenance: After the launch of your application, what support does the company provide?

Software Developers 118

Software Developers Software Development Software Review Development 118

Userpilot

AUGUST 30, 2023

Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. to reduce your overall time to resolution.

Customer Experience 105

Customer Experience Onboarding KPIs User Testing Customer Feedback 105

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Why is user documentation needed?

Document 98

Document Analytic Tools Feedback Software User Testing 98

UX Planet

DECEMBER 18, 2023

As we approach 2024, the demand for user-centric design expertise continues to surge, making it a prime moment to explore the best resources, bootcamps, and courses that can propel your UX journey to new heights. The Inside Design Blog and Newsletter Dribbble Dribbble is the world’s leading community for designers.

Certifications 78

Certifications Software Review Customer Experience UX 78

Userpilot

OCTOBER 30, 2022

And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Read on as we explore ways to keep users happy and retain them. Customer success or customer support, which department should you focus on to drive retention?

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

MAY 2, 2024

Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. It keeps the product fresh and users engaged. Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

AUGUST 10, 2023

You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. After the free trial ends to understand why they converted. Send after the free trial ends to understand why they converted Users who become paying customers can provide insights into what worked well.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. NPS surveys often get higher responses due to their simplicity and are helpful when making product development decisions and providing customer support. Customize the survey template in Userpilot.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. Book the demo to see how!

Analytic Tools 106

Analytic Tools Feedback Software Customer Experience Data Visualization 106

Userpilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. There are different types of survey questions, including questions with multiple choice answers, Likert scale, closed and open-ended questions, etc. Example of an open-ended question. To do this, you must properly segment your users. Where do you begin?

Customer Feedback 98

Customer Feedback Data Visualization Product Research User Testing 98

Userpilot

JUNE 7, 2023

Customer effort score survey questions can include a Likert scale, a numeric scale, smiley faces , and a follow-up open-ended question. Map the user journey and define the touchpoints you want to collect feedback at: these could be after using a feature for the first time or interacting with your customer support team.

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

The Accidental Product Manager

DECEMBER 18, 2023

However, doing many of these things can be a challenge for older computer users. As the number of senior computer users continues to grow, this is opening a brand-new market that product managers are trying to determine how best to fill. Solving The Tech Support Gap Many senior communities have on-site computer classes already.

Technical Review 73

Technical Review Product Management Product Manager Product Research 73

Userpilot

MARCH 31, 2023

This is a question every customer success manager must address in order to turn free users into paying customers. In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Personalize the experience for each user persona.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 106

Analytic Tools Feedback Software User Testing Customer Experience 106

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? Use both close-ended and open-ended questions to collect holistic VoC data. In this article, we will cover the voice of the customer methodology. Book a demo to learn more!

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

eG Innovations

MARCH 17, 2022

In this blog, we discuss what is Citrix monitoring , why it is important, and what tools you need to monitor Citrix infrastructures effectively to ensure optimal digital employee experience (DEX). Read our blog “The biggest Citrix performance monitoring misconceptions” to learn why specialized monitoring tools are needed for Citrix.

Analytic Tools 72

Analytic Tools Data Visualization Customer Experience Customer Feedback 72

UX Studio

APRIL 19, 2024

To make image and video generation tools more reliable and to increase creatives’ trust in them, we should take a critical look at the current user experience with these tools. In the following blog post, we’ll explore some of the issues and provide solutions for creating a better image-generation experience.

Generative AI 84

Generative AI Research Software Feedback Software Customer Experience 84

Userpilot

JANUARY 15, 2024

TL;DR UX design aims to create meaningful, relevant experiences for users. Now, there are some essential steps you need to follow in order to start a UI/UX design career: Learning the design principles for both UI and UX includes mastering user personas, wireframing, prototyping, color theory, typography, and layouts.

Research Software 104

Research Software User Testing Feedback Software UX 104

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106

Mixpanel

MAY 23, 2024

In this blog, I’ll walk you through the four key phases of product testing I follow—with one being the most important to get right for large launches. What workarounds or alternatives are your users resorting to (that your potential feature could solve)? It’s can be impractical, with astronomical costs that aren’t worth it.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. A/B test your user flows and iterates your strategy. A/B test your user flows and iterates your strategy. User persona example.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. That's where using a release notes template can help you consistently show your users how to get more value out of your product. New use cases supported. What are release notes? Bugs not yet fixed.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Generation Focus

AUGUST 16, 2023

Positive Experience for Participants : During pre-qualification interviews, the Generation Focus team strives to treat our participants as valued customers and experts of their own experiences, holding a supportive space for them to feel seen and heard. What do you think?

User Testing 62

User Testing Customer Feedback Data Visualization Customer Experience 62

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. . – Use close-ended and open-ended questions.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer support?

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. What is Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JANUARY 14, 2023

Successful customer education improves customer satisfaction, drives customer success and retention, reduces customer churn, and lowers support costs. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JUNE 28, 2023

Good customer feedback questions for market research help you understand how your user found your product and why they chose you over the competition. To help you understand your different user personas , your customer feedback questions should reveal your users’ jobs , goals, and objectives with your product.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. Providing your users with the shortest possible path to value.

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Churn is the enemy of product growth.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities. Creating nominal scale questions in Userpilot.

Data Visualization 96

Data Visualization Analytic Tools Product Research Feedback Software 96

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Let’s dive in!

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MAY 26, 2022

In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Next is to segment users based on their needs so you can deliver a personalized experience to each. You can also use chatbots to interact with users and provide them with the necessary support.

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). why segmentation and good customer service are key drivers of user engagement. The end-of-trial email.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98