Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews.

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Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

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Reporting Tools Systems Review Enterprise Technical Review 108

UX Studio

MAY 23, 2024

A vast array of AI tools are emerging in various sectors, slowly impacting most areas of our everyday lives. In this blog post, we’ll provide an overview of the latest trends, challenges, and most popular AI tools in education. And when I say student, that encompasses the learners in formal education and school systems.

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ProductPlan

MARCH 9, 2023

Oh no, not another blog about ChatGPT. However, even if you’re sick of hearing about this already notorious artificial intelligence tool’s strange adventures, it’s likely here to stay, and we’re only scratching the surface of the impact of this cutting-edge technology. powered Bing search engine.

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Roy Madden

APRIL 4, 2022

The core of Feedly for Market Intelligence is an AI engine, called Leo, that automatically gathers, analyzes, and prioritizes intelligence from millions of sources in real-time. Meet Leo, Feedly’s AI Engine. Feedly’s AI Engine (Leo) automatically tags key market intelligence concepts.

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Technical Review Engineering User Testing Artificial Inteligence 78

Roy Madden

JUNE 15, 2021

Steve, a long-time tech executive (Disney, Nike), is an engineer with a passion for streamlining his workflow and feeding his mind. Back in the day Steve, a tech old-timer, stayed up to date via blogs. As the author of a couple of books on programming he also blogged himself to drive interest towards his work.

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Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Table of Contents. Userpilot.

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Usersnap

APRIL 29, 2023

Breaking-edge technology usually feels like something that requires advanced technical knowledge. Professionals all over the world have been discovering how it can make their lives easier, as a tool for brainstorming, analyzing, generating content & increasing their efficiency. How is ChatGPT different from a search engine?

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ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. When I was at Meyer Sound, I was in a very central role between customers and engineers. It was a great fit.

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Feedback Software Reporting Tools Product Research User Testing 130

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. Web Developer.

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Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Product Management Unpacked

MARCH 26, 2020

According to a Brookings Institution report , “Automation and Artificial Intelligence: How machines are affecting people and places,” roughly 25 percent of U.S. The report predicts what automation does not replace, it will complement — as will be the case with many technology workers. jobs are at a high risk of automation.

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Usersnap

OCTOBER 12, 2021

A customer-centric culture, conjoined with the high competence in software development, George Labs went from a team of 10 to 250+ in just a few years. They implemented Usersnap as their customer feedback software. Naturally they are receiving more customer feedback from local operators and public review platforms.

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User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

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Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. The right in-app engagement software will help you to increase in-app user engagement.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. We have a wide range of user types, from marketers to engineers to product managers and more. Take Mixpanel, for example.

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Data Visualization B2B User Testing Customer Feedback 101

Product Talk

FEBRUARY 28, 2024

This would be a much shorter blog post if that were the case! Kelsey oversaw three product squads and reported to the VP of Product, David Krell. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. They didn’t have enough time and felt rushed.

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Product Research Onboarding KPIs Feedback Software User Testing 236

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. How do you shorten the tedious back-and-forth cycle in clarifying technical issues? Being the middle person.

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Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

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Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

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Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. It’s a necessary activity no matter what development methodology the engineering team uses.

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Feedback Software Research Software Reporting Tools Product Research 98

Modus Create

FEBRUARY 16, 2022

The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report. This blog is a condensed version of the survey’s most compelling digital transformation statistics. . They just need to realize that. .

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Technical Review Research Software Reporting Tools Data Visualization 143

ProductPlan

NOVEMBER 10, 2020

Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. Yes, an eCommerce platform is an online resource that helps shoppers and buys find a variety of products. Fluency in eCommerce tech. Here’s just a few examples: The shopping cart, ordering, and payment-system applications.

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Research Software Feedback Software Reporting Tools Technical Review 92

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 21, 2024

Userpilot is a product growth platform. no technical skills). Prioritize middle- and bottom-of-the-funnel content, presenting your product as a solution to specific problems relevant to a particular user persona. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post.

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Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Mixpanel

OCTOBER 17, 2022

Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

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The Product Coalition

JULY 10, 2020

TL; DR: Agile Laws and Remote Agile On numerous occasions in the recent past, working with distributed agile teams has amplified existing organizational, technical, and cultural challenges in many organizations. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

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Userpilot

AUGUST 26, 2021

Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM. And you had to own all the servers.

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Feedback Software Analytic Tools Research Software User Testing 98

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

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Product Research User Testing Research Software Data Visualization 264

Roy Madden

APRIL 4, 2022

Market Intelligence Speed up your market intelligence by 70% with (Feedly) AI Feeds The core of Feedly for Market Intelligence is an AI engine, that automatically gathers, analyzes, and prioritizes intelligence from millions of sources in real-time. With (Feedly) AI Feeds, you can add to a team or personal Folder.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Modus Create

JUNE 30, 2021

These predictions spanned various areas of business: from marketing, engineering, and recruitment to company culture. This sentiment was also echoed in a piece on MartechSeries titled CMO’s Need to Own the End-to-End Customer Experience and WPromote ’s blog post: Reinventing the CMO Role to Become a Digital Transformation Leader.

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Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. User persona’s pain points (blockers): Is using other solutions too time-consuming? What is a user persona? You’re looking for details.

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Analytic Tools Feedback Software Research Software User Testing 98

BrainStation Product Management

OCTOBER 1, 2019

They help figure out what products should get made, ensure that they do get made, and report back on how users are responding to those products. In terms of digital product management, PMs are the glue that holds together the user experience, the technical requirements, and the business requirements of a product.

Technical Review 55

Technical Review User Testing Analytic Tools Product Research 55

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Another example is project management software and other SaaS products. What are the benefits of product intelligence? Conclusion.

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