What Are Customer Touchpoints and How To Identify Them? [Examples Included]
Userpilot
SEPTEMBER 12, 2022
It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). SaaS Pirate Metrics framework.
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