DISQO

SEPTEMBER 24, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. We share these stories to lend our support, spark interesting conversations, and create visibility among a global community of those who are building the future.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. But how do you choose between all of the business strategies out there? What is the best tactic to use in today’s fast-paced market? Product-led growth (PLG) is a model that is user-centric and user-focused.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

PMLesson's Ace the PM Interview

MARCH 2, 2022

For starters, your first interview at Google will be a phone screen with a recruiter. The Google behavioral interview is one of many you'll have to make it through if you're applying for a Google or Google Cloud job. While behavioral interviews are guaranteed for most tech positions, they're often overlooked in interview prep.

Weak Development Team 52

Weak Development Team Technical Review User Testing Feedback Software 52

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. Google updates can put the SEO world into disarray, we hear from Kevin how he’s been impacted previously and how to mitigate against this in the future ( Spoiler: get ready to prune ).

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Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

OCTOBER 15, 2020

From space shuttles to email clients, it all comes back to first principals for him. “Build it and they will come”) to the demand side allows you to have insights into who your real competitors are. . Too often people come at sales from a marketing perspective. Shifting your focus from the supply side (i.e.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

UX Studio

SEPTEMBER 6, 2023

When it comes to average purchases on a B2C platform, individual decisions are usually impulsive and driven by momentary preferences, emotions, and desires. When coming from B2C research, you may be surprised that in B2B, the person who purchases the product is often entirely different from your end user. So, let’s dive in.

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User Testing Customer Feedback Research Software B2B 59

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. “ Innovation is not something completely brand new. The Budapest GO project. The Budapest GO project.

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Research Software Analytic Tools Transportation Feedback Software 62

Userpilot

MARCH 20, 2023

Technology is shaping the future of support with a rise in AI chatbots, ticket tracking automation, face-to-face video chat, etc. Customer service trends encompass the ever-changing technologies and systems shaping modern service provision. One of the foremost customer service trends today is offering self-service options.

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Reporting Tools Data Visualization Analytic Tools Research Software 77

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We continue to repeat that mantra to ourselves today, and we say it to anyone who’ll listen. We thump our chests when we say that. It’s a badge of honor – a badge of legitimacy – a badge of a new, better way of building a company.

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Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We continue to repeat that mantra to ourselves today, and we say it to anyone who’ll listen. We thump our chests when we say that. It’s a badge of honor – a badge of legitimacy – a badge of a new, better way of building a company.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Userpilot

DECEMBER 17, 2020

That’s what we’ll show you in this blog. User feedback comes in all shapes and sizes: chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more. User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Intercom, Inc.

SEPTEMBER 26, 2019

? ?. It’s hard to find a hotter trend in Silicon Valley than the idea of turning your product into a platform. Turning your product into a platform that developers can build on is a great way to tap into new audiences and expand your market share. In today’s episode, we’re featuring the best parts from those chats. What is a platform, anyway?

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User Testing Data Visualization Customer Experience Weak Development Team 170

Gainsight

NOVEMBER 30, 2020

Hundreds of video and phone meetings coaching CS community members on career options. Hundreds of video and phone meetings coaching CS community members on career options. We had just signed a 2-year lease coming off of our Series A round of financing. And I’m personally all in as CEO for this next phase. Why did we sign that?

Customer Experience 101

Customer Experience Customer Feedback Events Finance 101

Business of Software Conference

SEPTEMBER 3, 2019

They offered solutions and suggestions for Sys Admins via content in blogs, KB’s, videos and webcasts. Thank you Mark for allowing us to come and share some of the things that we’ve learned. The answer for PDQ.com finally came, in part, from Charles Bukowski: Don’t Try. The content was created for people, not algorithms.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Revulytics

JULY 26, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. To begin, what do you mean by “habit”?

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Data Visualization Research Software User Testing Customer Experience 90

Business of Software Conference

NOVEMBER 28, 2019

Maybe I’ll start to worry about whether you’ll still be here in the years to come. There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Upcoming Events. Transcript.

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Analytic Tools Research Software Data Visualization Software Review 40