Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 3, 2022

How to identify opportunities to improve your UX design. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two. Let’s dive in!

Customer Experience 96

Customer Experience User Experience User Testing Customer Feedback 96

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. This is a branding and messaging issue. We have to tell the product and brand story effectively. Sarah also speaks on topics for humanizing your brand. 2:14] What is brand storytelling?

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. With a well-defined customer education strategy. 6 effective ways to educate customers.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

OCTOBER 4, 2022

We’ll start by exploring what customer activation is and why it matters, cover the difference between a customer activation strategy and brand activation, set out how to craft a customer activation strategy of your own, and discuss the best tools for the job. Ready to get started? Let’s dive in!

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

NextBigWhat

JUNE 21, 2021

Build audience before product. But how do you do it? Here’s how I’ve built an audience across channels and grown my startups from 0 to $2 million revenues. 1/11) When building audience on any channel, make personal connections. People connect with people, not with lifeless entities or brands. (2/11)

Customer Experience 52

Customer Experience Blog Branding Framework 52

Userpilot

JULY 2, 2022

In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. business growth must be sustained by more expensive tools and a larger workforce.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

MARCH 16, 2021

Don’t treat emails as merely transactional, think of them as opportunities to build relationships and trust in every step of the user journey. MyProtein How Userpilot Helps. Another example of how plain text and human-centered content goes a long way It’s written by a real person I can simply hit reply to. Table of Contents.

Customer Experience 98

Customer Experience Customer Feedback Branding UX 98

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 16, 2023

With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. However, the Basic package has strict limitations like only 1 user seat and no custom branding. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? Many brands have great products but what makes you stand out from the competition is customer experience (CX). But this is where customer experience automation (CXA) comes in. What is customer experience (CX) in SaaS?

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Real-life examples of successful onboarding experiences by SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. A good client onboarding experience is informative, contextual, intuitive, and engaging. Regularly gather feedback to assess and adjust your customer onboarding experience.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. They give you the best possible chance of understanding the overall customer experience and improving your product. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

OCTOBER 23, 2022

How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? How to calculate your repeat customer rate. 15 tips for acquiring and retaining customers. Recurring customers are usually subscription-based and make recurring purchases on a consistent schedule.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Blogs will give you insight into all aspects of product management in easy-to-digest bites. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success. Book a demo today to learn how it helps you.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

OCTOBER 1, 2022

The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. Implement in-app tooltips to introduce relevant features to the user without disrupting their experience. Let’s go over the concepts: TL;DR.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

JUNE 9, 2021

How you engage with users and the experiences they have with your brand and product directly impact your profits. The answer is in the numbers: 86% of consumers are willing to pay up to 25% more for a better customer experience. Customer experience management can be a big differentiator for SaaS businesses.

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52

Userpilot

NOVEMBER 19, 2022

Build an in-app help center to offer self-service support, reduce pressure on the support team, and decrease support costs. Userpilot allows you to provide top-notch customer support by allowing you to create experience flows using a wide range of UI patterns and building an in-app resource center and knowledge base.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. Here are some tips to help you increase your customer value.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. But that’s not how it works. Inga’s list in particular was the Medium blog post I would reference multiple times a week. I literally cannot express how valuable this compilation was.

Technical Review 77

Technical Review Certifications Software Review Feedback Software 77

Usersnap

JULY 26, 2023

⤵️ Why customer-centric culture matters The impact of customer centric company on business success How to achieve customer centricity? Nature’s Path: Building strong customer relationships through sustainable practices 4. Such a mindset enhances the customer experience and fosters long-term relationships.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? You need to provide consistent value to your customers in order to keep them engaged with your product. In today’s article, we’ll be finding out how you can leverage the PES score to secure your company’s growth. Let’s dive in! PES formula.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

MAY 24, 2022

Using a digital adoption tool like Userpilot, you can build and update your in-app knowledge base without having to code or spend a lot of time. Get a Userpilot Demo and see how we can help. What’s more, technology has made it possible to empower users with greater control over the process. Let’s get started. What are chatbots?

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

DECEMBER 19, 2022

Read on to learn how to properly introduce users to your product and drive retention, loyalty, and revenue growth. Customer onboarding is the process of guiding users through your product and showing them how everything works. Good onboarding is how you demonstrate that choosing you was the best decision they made.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

SEPTEMBER 24, 2020

[Editor’s note: If you’re looking for a more introductory resource on NPS and how to use it – check out our earlier Guide to NPS here.]. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Source: userpilot.com. Userpilot NPS.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. Let’s get right into it! What is in-app communication?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Usersnap

JULY 7, 2021

That is why measuring customer experience has become important. The advancement of social media and communication technology is also the reason why most businesses, marketing experts, and executives emphasize that customer experience is the backbone of any marketing program. This way, they build a relationship with them.

Customer Experience 59

Customer Experience User Testing Customer Feedback Feedback Software 59

Userpilot

MARCH 23, 2023

In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

User Testing 94

User Testing Customer Experience Data Visualization Demo 94

Lenny Rachitsky

FEBRUARY 13, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Q: How do I figure out how to price my product? At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. Pricing is the most under-leveraged growth lever.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Userpilot

JUNE 17, 2022

In this article, we’re going to explore how a customer onboarding process contributes to growth. You’ll be able to provide a more consistent experience, improve customer satisfaction with personalized journeys, and cut costs with more efficient business processes, which means you can scale much faster.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

JULY 13, 2021

In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. To build a good walkthrough, segment your users with your welcome screen , then send them to perform the specific key actions they need in order to activate. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98