Userpilot

JANUARY 18, 2023

TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Marketing 95

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. What is B2B marketing? B2B vs. B2C marketing.

B2B 103

B2B User Testing Research Software Analytic Tools 103

Andrew Chen

FEBRUARY 26, 2024

But I like to pretend) You’ll never regret spending time in SF If you work in tech, you’ll never regret spending 3-5 years in the Bay Area. This is advice I’ve been giving to people for years, and it’s shaped by my own experience — after all, I moved to the Bay Area in 2007 and it completely changed my life.

User Testing 123

User Testing Customer Experience Blog Events 123

Userpilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. It’s made up of user activation , engagement, and resurrection. Book the demo to see how!

Analytic Tools 102

Analytic Tools Feedback Software Customer Experience Data Visualization 102

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! In turn, you’ll have a more efficient process that gets more customers in the door.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Reporting Tools 95

Userpilot

DECEMBER 17, 2021

How do you decide on which will bring you the highest ROI for your business? And this blog post will look at both concepts and answer every question you have about them. It also includes positioning, generating demand using a mix of marketing strategies, onboarding new users , driving them to activation , adoption , and retention.

Feedback Software 103

Feedback Software Research Software Product Marketing Marketing 103

Userpilot

FEBRUARY 4, 2022

That being said, having a firm grasp on each distinct stage and the various tactics you can use throughout the sales cycle can make the endeavor a lot easier. The SaaS sales cycle takes 84 days on average but can be shorter (around the 40-day mark) if your product is priced below $5,000.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. How ‘good’ a tNPS score is, depends on your industry and geographical region.

Feedback Software 95

Feedback Software Product Research Onboarding KPIs User Testing 95

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers.

Enterprise 96

Enterprise Strategy Marketing Outbound 96

Userpilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. TL;DR Customer acquisition cost (CAC) measures the total sales and marketing expenses for acquiring new customers.

Customer Experience 80

Customer Experience User Friction Customer Feedback Onboarding KPIs 80

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. It can take many forms, from automating mundane tasks to completely reimagining how a company operates. What Is Digital Transformation?

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. What is customer onboarding?

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

APRIL 30, 2022

Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. It lets you shape your product, customer experiences, and sales process in the very best way. In this blog post, you’ll learn an honest opinion about both growth strategies.

Feedback Software 101

Feedback Software User Testing Customer Feedback Customer Experience 101

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

NOVEMBER 6, 2018

When making a plan to hit their quota, most sales reps look at how much potential revenue they have in their pipeline. Although focusing on the size of your pipeline is a good starting point, it ignores a whole host of other factors that are equally important, including the average value of the deals and how many of them will actually be won.

User Friction 120

User Friction Customer Experience Product Research Banking 120

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is customer experience? What is user experience?

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

OCTOBER 31, 2022

But what about the customer on the opposite end? This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. A negative persona helps you improve customer fit by revealing customer profiles that lower your retention rate. Book a demo to learn more.

Feedback Software 87

Feedback Software User Testing Research Software Data Visualization 87

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. SaaS growth is the process of defining how fast your Saas is growing. What exactly is SaaS?

Analytic Tools 94

Analytic Tools Feedback Software Research Software Onboarding KPIs 94

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. And how is it an extension of your marketing team? And how is it an extension of your marketing team?

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Experience 88

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Amplitude

AUGUST 26, 2020

The difference between a healthy, growing business and one that does not scale comes down to your customer retention. Below, we share how to calculate your customer retention rate along with three strategies that will increase your customer retention. How to Define Customer Retention Rate.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Intercom, Inc.

FEBRUARY 23, 2022

This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. Today’s guest, Marilyn Suttle , has a few ideas on how to do just that. Short on time?

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. New functionality plays a big role in retaining existing customers and attracting new ones.

Onboarding KPIs 84

Onboarding KPIs Feedback Software User Testing Product Research 84

Userpilot

MAY 12, 2022

Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base. Product announcement involves all the marketing activities to promote and successfully launch a new product or feature. Use multiple channels to reach users. What is a product announcement?

Feedback Software 97

Feedback Software Research Software Product launches User Testing 97

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. His company actually has the funds to become an enterprise customer. What is Product Activation?

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Experience 87

Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Customer Experience 95

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 95

Usersnap

DECEMBER 10, 2023

It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. At launch, the site had a myriad of problems: Many potential customers couldn’t create accounts or log in. Price comparison tools often didn’t work.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. Celebrate customer success with gamification.

User Testing 97

User Testing Customer Feedback Customer Experience Feedback Software 97

The Product Coalition

AUGUST 6, 2021

One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. That said, the task becomes easier once you know where and how you ought to hire an engineering consultant. This is precisely what we’ll be looking at in this blog post.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Userpilot

MARCH 15, 2022

In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. GTM strategy.

Research Software 89

Research Software Strategy Customer Experience User Testing 89

Userpilot

APRIL 6, 2023

That’s because users either don’t need them or don’t know how to use them. Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development. Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Intercom, Inc.

DECEMBER 10, 2018

In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. Activating new users is far more than showing them how to use an app.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Amplitude

AUGUST 26, 2020

The difference between a healthy, growing business and one that does not scale comes down to your customer retention. Below, we share how to calculate your customer retention rate along with three strategies that will increase your customer retention. How to Define Customer Retention Rate.

User Testing 59

User Testing Customer Experience Analytic Tools Research Software 59

Usersnap

JULY 15, 2020

You’re probably already aware that customer support is important for digital companies. According to Entrepreneur , great customer support strengthens your company’s brand, opens doors for partnerships, and increases retention — which is 5 times more profitable than acquisition. That’s the job of a customer experience manager.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Amplitude

APRIL 22, 2020

With these integrations, you can more easily see the full picture of customer needs and behavior. You can analyze how sales, marketing, and customer support initiatives (tracked through Salesforce, Zendesk, and more) impact product usage, retention, and behavior (measured in Amplitude). Explore the demo >> How It Works.

Data Visualization 64

Data Visualization Analytic Tools Customer Experience Customer Feedback 64