Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 81

Feedback Software Analytic Tools Product Research User Friction 81

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Based on this information, you can prioritize features and updates that improve the user experience.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. Use interactive walkthroughs to improve feature adoption and drive value. But look no further!

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Userpilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Events 83

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience User Testing 86

Userpilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value. Using checklists and interactive walkthroughs to drive product adoption.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization User Testing 94

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 94

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 94

Userpilot

JANUARY 29, 2023

It improves loyalty, reduces churn, and improves customer retention. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Sked Social uses an onboarding checklist to drive product adoption.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93

Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc. User adoption is how you measure how much of your product the user is regularly using.

Feedback Software 96

Feedback Software Customer Experience User Testing Onboarding KPIs 96

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Benefits of the SaaS user onboarding process: Improved retention. Minimized time to value.

Analytic Tools 93

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 93

Userpilot

JULY 4, 2023

TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. The chasm in the technology adoption lifecycle. What is the chasm?

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. Understandably, all of this translates into improved customer acquisition.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. Improve overall profitability. Use feature tags, Heatmaps, and NPS. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. Drive feature discovery with contextual tooltips.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Feedback 94

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 83

Analytic Tools Data Visualization Research Software Onboarding KPIs 83

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. Set goals and track adoption KPIs to spot and fix points of friction.

Feedback Software 93

Feedback Software Research Software User Testing Onboarding KPIs 93

Userpilot

MARCH 14, 2023

It improves customer experience, increases retention, and drives product growth. How to use segmentation to improve customer experience. In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. In SaaS, there are free, trial, and paid users.

Analytic Tools 90

Analytic Tools User Testing Customer Feedback Feedback Software 90

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? Feature usage rate calculates the percentage of users repeatedly using important product features. The feature adoption rate represents the percentage of users who adopt a feature.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 78

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement. Your feature usage analytics are a gold mine for adoption insights.

Analytic Tools 84

Analytic Tools Feedback Software User Testing Data Visualization 84

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 71

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 71

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? This improves customer experience and increases conversion rates. Testimonials and videos improve conversion rates. And most importantly, improve conversion rates. increase new feature retention).boarding). Userpilot blog post.

Research Software 83

Research Software Feedback Software User Testing Reporting Tools 83

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? It helps to not only improve the UX but also drive revenue. Let’s go over how you can leverage the HEART framework to improve your SaaS product. Let’s go over how you can leverage the HEART framework to improve your SaaS product.

Research Software 94

Research Software Analytic Tools Feedback Software Product Research 94

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. It precisely tells you where and how to improve your marketing efforts.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Dashboard 84

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Userpilot is a great tool for product onboarding and adoption. Let’s get started!

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 92

Feedback Software Research Software User Testing Customer Experience 92

Userpilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. What are metrics in SaaS?

Data Visualization 89

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 89

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? You will also learn how to calculate and reduce them so you can drive more profit for your SaaS business. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time. Let’s start!

Customer Experience 91

Customer Experience User Testing Feedback Software Customer Feedback 91

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. So let’s look at how you can boost product adoption and drive growth. What is product adoption in SaaS?

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 94

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Analytic Tools 94

Analytic Tools Research Software Onboarding KPIs Data Visualization 94

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. But in general, our clients don’t think about product features first; they think about the business challenges they have to solve.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Employ UBA data to find and resolve friction points to improve customer satisfaction. Find and resolve friction points to improve customer satisfaction.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Customer Feedback 93

Userpilot

NOVEMBER 19, 2022

This leads to improved conversions, sales, and retention. Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Use microsurveys in your welcome screen to collect customer data from the beginning and trigger in-app flows to speed up user onboarding and product adoption. Here’s why.

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

Userpilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Let’s go!

Analytic Tools 72

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 72

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? It reduces the load on your support team and improves customer satisfaction by providing self-service support. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Then, you’ve come to the right place!

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This is once they are engaged with the core features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98