Userpilot

MARCH 22, 2021

Using videos and microvideos is an increasingly important part of the SaaS onboarding strategy. You can design beautiful UI patterns on top of your products to guide your customers and drive real-time customer actions. Book a demo today ! But what should you record your videos with be able to easily use them in your flows?

Analytic Tools 98

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Userpilot

MAY 6, 2022

You should use data to inform your decisions – it could be that a simple document or interactive guide better suits your users. Typically, these take the form of ‘ microvideos ‘ (no longer than 30 seconds). Here’s how Loom makes it friendly and human with short videos to guide its users.

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Userpilot

MAY 25, 2021

There has never been a larger growing market for microvideos than the one we see today. But what makes a microvideo different from a regular video? And why is the subject of microvideos an important one for SaaS businesses? And why is the subject of microvideos an important one for SaaS businesses? Microvideo definition.

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Userpilot

NOVEMBER 24, 2022

Shorten the learning curve with interactive product walkthroughs that guide users step by step when engaging with a feature for the first time. From initial contact to continued usage, it is meant to guide your customers through your product in a way that increases adoption, reduces friction, and strengthens retention.

Feedback Software 98

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Userpilot

JUNE 17, 2021

In app-messaging is the process of communicating with your users inside the app using contextual and timely messages, and is meant to help and guide the user through different stages in the user journey. Monday uses microvideos to educate users on what they can do with its features: Source: Monday tool. #2 What is in-app messaging?

Feedback Software 52

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Userpilot

MAY 29, 2023

There are a few ways you could drive account expansion from users in the adoption stage: Tutorial microvideos Premium feature trials New feature announcements Retention stage The customer experience doesn’t end at the point of adoption. In-app flows are the most common (and effective) method for doing this.

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Userpilot

FEBRUARY 20, 2023

As such, user onboarding emails should come with a handy set of self-service resources , tutorial microvideos, or a benefits overview of the product. Whether users are navigating through landing pages, reading a blog post, or opening an onboarding email with their login details, they should always see consistent messaging.

Feedback Software 98

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Userpilot

JULY 20, 2021

Creating an interactive walkthrough helps you guide your users towards product activation. Microvideos of about 30 seconds is ideal. This guides you in creating meaningful in-app messages for every customer. #7 Are contextual – focused on what is important and relevant to the user at that moment. Take Trello, for example.

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Userpilot

OCTOBER 13, 2021

For instance, you can include dashboard images to tease an upcoming feature or add microvideos to make long announcements more human. #3 Whether you want them to try a new feature and adopt it , reconsider their cancellation, or acknowledge a service interruption your CTA is the compass that guides users to their next action. #5

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Userpilot

JUNE 8, 2022

So here’s a detailed guide on how to calculate your customer health score. You can also add microvideos, or images, all on the same platform. The post The Pros and Cons of the Net Promoter Score (NPS) Alternatives appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

User Testing 52

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Userpilot

JULY 2, 2021

Let the users’ problems guide you like a compass and help you decide which product(s) to upsell/cross-sell as a solution. After a video is finished recording, they prompt users to test out a premium feature that removes ums, uhs, and other filler words with a compelling microvideo. 3 – Use a “problem compass”.

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Userpilot

MARCH 31, 2023

You can use quick tutorials like microvideos , tooltips , or modals to educate your users on using core features. Core features stay unnoticed If your product has many core features and you’re not guiding your users correctly, they could stay unnoticed and never deliver the value your product should provide.

Customer Experience 97

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Userpilot

JULY 19, 2021

In this blog post, some of the things I’m going to cover are: what feature adoption is. Rocketbots doubled their activation rate from 15% to 30% by using a checklist that guided users to discover relevant features and interactive walkthroughs to show them how to use them. why it is important. how to measure feature adoption.

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Userpilot

JUNE 14, 2022

Customer onboarding is the process of welcoming new customers to your product and guiding them to successfully use it and get their job done. Announce new features with microvideos. Customer onboarding is the process of welcoming new customers to your product and guiding them to successfully use it and get their job done.

Customer Experience 52

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Userpilot

OCTOBER 19, 2021

Implement as many of the customer retention strategies and tactics outlined in this 2021 Ultimate Guide as you can! The lower graph, from a blog by David Skok, shows that until LTV exceeds CAC, you have unprofitable customers. Check out this entire blog on customer expansion strategies for more details.

Feedback Software 98

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Userpilot

JUNE 5, 2023

In this guide, we’re going to cover what you should include on a free trial landing page, five best practices to follow, and look at 10 landing page examples to get you started on your journey with some inspiration! Creating a compelling free trial landing page is crucial to driving product growth and turning traffic into revenue.

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Userpilot

JUNE 14, 2022

The good news is that there are several product growth tools on the market that can help you integrate your microvideos into different UI elements in less than a minute. Embed a Loom video using Userpilot – Step by step guide. Embedding a video with the help of a developer can be costly and time-consuming.

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Userpilot

AUGUST 30, 2021

always test different message copies and types of messages ( microvideos vs text, for example) – different customers respond to different types of messages. As we said in our blog post, in-app marketing is the antidote to the poison that is churn. Here are a few tips: be contextual and don't disrupt users.

Feedback Software 98

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Userpilot

JUNE 15, 2022

Use microvideos like video tutorials to onboard new users in your SaaS. Use in-app guidance to show users around and guide them when they need help. Use small-driven actions (look like tooltips but are not) that guide users step by step, telling them what to do. Carry out user testing to evaluate your product with real users.

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