Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. For example, viewing 3 BOFU blog posts and 3 case studies could indicate that the prospect has reached the consideration stage. User persona examplerce: Miro.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. Start from a Strategic, Customer-Centric Perspective.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens. Ramli John’s best practices on user onboarding. One of which is about creating the best SaaS onboarding experience.

Customer Experience 81

Customer Experience Customer Feedback Feedback Software User Testing 81

Usersnap

JANUARY 26, 2022

Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon. In this article, we walk you through the ultimate in-app feedback strategy, including the 5 best ways to engage with mobile customers and collect it (if you’re lost in the haze). If so, try Usersnap!

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

DECEMBER 19, 2022

Best practices to implement during customer onboarding: Map the customer journey , taking note of the pain points at every turn. Best tools for SaaS customer onboarding: Userpilot , Appcues, and Pendo. Good onboarding is how you demonstrate that choosing you was the best decision they made. Welcome new users.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

FEBRUARY 7, 2023

In this comprehensive walkthrough, we’re going to unpack the best practices for creating an effective onboarding tutorial within your own SaaS. Web and mobile onboarding tutorials are pretty much the same thing. With that in mind, the mobile onboarding process should be as simple as possible. Ready to get started?

Research Software 91

Research Software Onboarding KPIs Data Visualization Customer Experience 91

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Intercom, Inc.

DECEMBER 6, 2019

The era of mobile computing arrived so quickly that we almost didn’t have time to notice how close to magic push notifications really are. It doesn’t matter whether a push notification is coming from a fitness app, a news app or a social media app. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

FEBRUARY 3, 2022

Creating an app welcome page from scratch is no straightforward matter, even for experienced UX designers. Rather than trying to reinvent the wheel and do everything yourself, it’s smarter to look at the welcome page best practices already established by other app companies. What is an app welcome page?

Customer Experience 97

Customer Experience Data Visualization Demo Product Research 97

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

OCTOBER 1, 2022

The difference between in-app notification vs. push notification lies in the user state. While the former appears inside an app, the latter is triggered when the user is outside the app. Announce new feature launches and product updates within the app. Let users have more granular control over your app’s notifications.

Customer Experience 96

Customer Experience User Testing User Experience Customer Feedback 96

Usersnap

DECEMBER 19, 2023

It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels. Quickly jump to the best suitable section of this article ? Practical Implementation for PMs Leveraging pre-designed templates can be a game-changer. Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

NOVEMBER 30, 2022

Applying tooltip best practices to your design ensures you only create in-app communication that moves customers to action quickly. 13 best tooltip UI design practices to keep in mind: Be brief: Tooltips are meant to be short and snappy. Guiding users through your app doesn’t end with onboarding.

Analytic Tools 89

Analytic Tools User Testing Customer Experience Data Visualization 89

Usersnap

OCTOBER 12, 2021

“George” is the name of Erste Bank’s web and mobile app. A human name was purposefully chosen to portray using the app can be just like interacting with a friend. The energy of the team is fueled by curiosity: how to make a banking app welcoming? Their apps currently operate in 6 countries in Europe.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Mind the Product

APRIL 28, 2020

It can be tough, even at the best of times, to remain engaged at work – to find a community of people to share with and learn from. Remote Working Practices. Find out more about Emily’s work , or follow her blog , on Twitter or LinkedIn. Remote Working Practices. Listen if you’d like to learn more about.

Product Research 121

Product Research Feedback Software Technical Review Entertainment 121

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Avoid feature blindness with in-app announcements.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Mind the Product

MAY 5, 2020

When accessibility is applied to the physical world, we recognise it in features such as wheelchair ramps, disabled parking spaces, Braille, and public restrooms designed to accommodate different mobility needs. At a glance, many accessibility features can be seen on websites or apps. What Good Accessibility Looks Like.

Reporting Tools 112

Reporting Tools Research Software Product Management Product Manager 112

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Choose Pendo if you need mobile app onboarding. Best for large enterprises. Are you going to use it for a mobile app or a web app? And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. Amplitude — for monitoring in-app user activity, measuring user engagement, and optimizing in-app experiences. Ready to practice?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

eG Innovations

SEPTEMBER 13, 2022

It is best practice to monitor the availability of cloud services for yourself. With eG Enterprise and its best-in-class synthetic testing, administrators receive proactive alerts about not only outages but slowdowns with enough information to make decisions to avert support calls. And of course, as ever, he is correct.

Data Visualization 69

Data Visualization Reporting Tools Customer Experience Enterprise 69

Userpilot

MARCH 17, 2022

In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. In-app resource centers also work well because it means making on-demand help available to existing users at all times. Also, test different methods to see which works best for your target audience.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

OCTOBER 20, 2022

In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users. You should follow these best practices if you want your onboarding to be effective: Keep the signup flow frictionless and easy to complete. Let’s get started!

Onboarding KPIs 93

Onboarding KPIs Customer Experience Data Visualization Certifications 93

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Avoid feature blindness with in-app announcements.

Analytic Tools 67

Analytic Tools Feedback Software Research Software Data Visualization 67

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? You can build contextual in-app experiences without needing to code. You would use an authoring tool to design a course on social media best practices. 10 Best instructional design software tools for SaaS.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Software Review 95

Userpilot

FEBRUARY 15, 2022

The best user engagement tools to use to turn new users into active users. Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month. To get the best results, you need to define what an active user means to you. What are monthly active users (MAU) in SaaS?

Feedback Software 96

Feedback Software Analytic Tools User Testing Onboarding KPIs 96

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. In this article, we will cover everything about in-app notifications. You’ll learn what they are, and some best practices on how to use them.

Feedback Software 96

Feedback Software Analytic Tools Software Review Customer Feedback 96

Userpilot

JULY 29, 2021

A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. This is based on customer data and product usage data such as in-app behavior, user needs, and job-to-be-done.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

AUGUST 6, 2023

Segmentation and split-testing are two best practices that can help you improve the omnichannel experience for your customers. To avoid any guesswork or flawed assumptions, it’s best to take an empirical approach when selecting digital channels. Having dedicated surveys for key metrics like CSAT, CES, and NPS.

Customer Experience 79

Customer Experience User Testing Customer Feedback Feedback Software 79

The Product Coalition

JANUARY 24, 2019

Your development team has created a perfect app and one that you hope will be a smash hit on the Google Play and Apple App Store. There are millions of apps free to download. Fortunately, social media is a great way to increase app installs. Nearly 78% of companies use paid ads to market apps.

Research Software 84

Research Software Customer Experience Technical Review Download 84

Centercode

DECEMBER 8, 2020

Is more testers always the best solution when you’re experiencing a dip in feedback? Got a question you’d like to see on the Centercode Blog? Hey Experts, I’m a test manager at a company that makes mobile apps. It’s also great for gathering product analytics in mobile apps.

User Testing 80

User Testing Feedback Software Analytic Tools Product Research 80

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway? Mixpanel’s study of 1.3

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

UX Studio: Product Management

AUGUST 25, 2021

The enormous impact of the coronavirus outbreak on UX Research got explored in innumerable blog posts , articles in journals , and online workshops that have appeared over the year. This also has an impact on how users interact with apps and technologies in general. Mobile ethnography. What can research do in times like this?

Research Software 104

Research Software User Testing Customer Experience Product Research 104

Userpilot

JULY 9, 2023

Section by section, we dive into the impact of usability on user experience, analyze the process of developing products with great usability, and explore some best practices in UX design. A/B tests allow you to identify the best versions of your UI and in-app content. In-app survey built in Userpilot.

User Testing 80

User Testing Product Research Customer Experience User Experience 80

Centercode

FEBRUARY 5, 2021

Whether you’re building hardware or software, phones or mobile apps, headsets for business professionals or connected toys for kids, understanding the technographics of your audience is vital to improving the performance of your products. Here are a few of the best practices that the Centercode team uses.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Intercom, Inc.

SEPTEMBER 26, 2018

Below, we share key best practices for customer engagement, the anatomy of a good message, and a few examples to get your juices flowing. Best practices for customer engagement. The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Userpilot

AUGUST 29, 2022

Best practices for implementing it. You can then use that score to make product improvements, find patterns in user behavior, and send relevant in-app messages to specific segments. It’s a free tool that HubSpot launched in 2007 that scores your website based on factors like speed, SEO, mobile-friendliness, and security.

Research Software 85

Research Software Engineering User Testing Marketing 85