The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. As a product manager, creating a well-designed onboarding process can significantly impact user satisfaction, retention, and ultimately determine the success of your application.

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Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

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Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Benefits of the SaaS user onboarding process: Improved retention. Minimized time to value.

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Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

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Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

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Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. What are SaaS best practices?

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Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

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Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance.

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Userpilot

OCTOBER 1, 2022

There are different use cases for notifications, including: Guide new users to discover relevant features during the onboarding process. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Notification UX design best practices.

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Userpilot

JUNE 30, 2021

The signup flow is one of the most critical aspects of the user experience journey. In this article, I will be going over two popular SaaS signup flows: friction-based signup flow vs. frictionless signup flow. Friction-Based Signup Flow. Why does the friction-based signup flow make sense for the FullStory case?

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Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use onboarding checklists and personalized walkthroughs to drive users to the activation point at the conversion stage. What role does customer lifecycle management play in SaaS?

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Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. Best if they can be personalized for different user segments.

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Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

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Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

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Userpilot

JUNE 30, 2023

You could start by using localization software to automatically translate the UI, onboarding flows, or resource center modules. Step 1: Research your target market and the languages they speak Start your localization project with solid research to identify the best target market. Blog content localization.

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Userpilot

FEBRUARY 25, 2024

This is the best way to encourage customers to create an account and boost your form conversion rate. Also, design your sign-up page to provide a smooth sign-up flow for users. No-code platforms are enabling non-tech users to do everything from building onboarding workflows to tracking product analytics without needing to code.

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Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

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Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

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Userpilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. A/B test your user flows and iterates your strategy. 12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement.

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Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding.

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Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. You can leverage in-app messages to onboard new users , engage users, and reduce churn. You can also use in-app messages to successfully onboard new users , connect with power users who spend the most time in your app and collect customer feedback.

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Userpilot

APRIL 6, 2022

In the following sections, we explore what a first-time user experience means, best practices for creating one, and inspiring examples to learn from. UX onboarding involves understanding the psychology of different user segments and designing onboarding flows to move users through the different journey stages.

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Userpilot

OCTOBER 1, 2022

We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience.

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Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. But what exactly goes into an effective onboarding process? Ready to get started?

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Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. TL; DR Customer experience (CX) strategies are the plans and practices you put in place to provide positive experiences to customers. The main goal should be to trigger a personalized flow when users reach a specific milestone.

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Userpilot

JULY 31, 2023

This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation.

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Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

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Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Combining all of them to create an interactive walkthrough can make the onboarding process go a lot smoother for new users. Let’s get right into it!

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Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. If you want new users to get the most from your product – ultimately boosting user retention – you need to concentrate on getting user onboarding right. What is a user onboarding flow?

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Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Read on as we explore the differences between self-serve and white-glove onboarding and help you to choose the right one based on your situation. With self-service onboarding, customers are more in control of their experience.

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Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption. What are onboarding tooltips? Ready to get started? Let’s dive in!

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Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A successful customer onboarding process will solve that problem by educating your customers and showing them how to get maximum value from using it.

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Userpilot

JUNE 20, 2023

Creating a positive first impression with a warm welcome message and data-backed onboarding. What the user sees first will shape their first impression of you, so it’s always best to start with a warm, personalized welcome message. You can do this by incorporating welcome surveys into your sign-up flow.

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Userpilot

MARCH 6, 2024

In practice, all 3 often overlap. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. In practice, the funnels overlap a lot.

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Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. In both cases, a better user onboarding experience should solve the problem. SaaS companies often use onboarding processes to teach customers how to use new features.

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Userpilot

MARCH 21, 2023

There are a few best practices to consider when defining user tasks. Let’s consider an example: a goal might be for a user to create a personalized onboarding experience , and a task might be to implement a welcome survey to collect user data. Finally, use your insights to remove points of friction and create a happy path.

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Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? And in an industry in which Day One churn rates frequently exceed 70%, there’s a very good chance that your user onboarding experience could stand to be improved. What is new user onboarding? Let’s begin.

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