Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Research Software 94

Lenny Rachitsky

FEBRUARY 8, 2024

This approach allows OpenAI to bypass cumbersome processes, facilitating a culture where individuals can proactively identify and address challenges without waiting for extensive approvals or consensus. This not only improves immediate results but also helps in developing smarter AI systems over time.

ChatGPT 79

ChatGPT Reporting Tools Data Visualization Research Software 79

Userpilot

JULY 5, 2023

In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores. Use product analytics to uncover frictions and eliminate them proactively. Segment your dissatisfied customers and offer them proactive customer service. While doing so, you must also decide on “Aha!

Customer Satisfaction 94

Customer Satisfaction User Testing Data Visualization Customer Experience 94

Userpilot

MAY 21, 2023

Proactive help may be what is setting the bar for successful SaaS companies. Nowadays, it’s not enough for SaaS companies to provide their users with the necessary features and services and help them out when they have questions. Here are some ways you can be proactive in your customer support: 1.

Feedback Software 89

Feedback Software User Friction User Testing Customer Experience 89

Userpilot

AUGUST 5, 2023

Userpilot can help you with NPS in-app surveys and best practices to convert passives into promoters. You should take proactive action to mitigate brand damage by considering them as threats. This categorization will help you distinguish between different types of NPS survey respondents and identify the passive customers.

Data Visualization 91

Data Visualization Feedback Software Product Research Analytic Tools 91

Userpilot

MAY 2, 2024

Loyal customers can also help you acquire new leads via word-of-mouth. Training materials help users understand how to use the product to achieve their goals. Like interactive walkthroughs, in-app patterns, video tutorials , training courses, how-to guides, and product-led blog posts. Engage them proactively to prevent churn.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 75

Userpilot

NOVEMBER 5, 2023

If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. Couple your checklists with interactive walkthroughs to help your users learn by doing.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience User Testing 87

Userpilot

OCTOBER 19, 2022

Website visitors may find your website through an ad or blog post. Earn this customer's loyalty by helping them make the most of your product. Keep customers from getting to this state by offering proactive support. Employ techniques that help you understand (and address) the reasons for their exit.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools Research Software 95

eG Innovations

SEPTEMBER 13, 2022

As a result, an organization with end-users using AVD (Azure Virtual Desktop) can find their own help desk bombarded by support calls, emails, and tickets, long before Microsoft publish and confirm an outage. Organizations that proactively verify Azure availability and performance themselves have an advantage.

Data Visualization 69

Data Visualization Reporting Tools Customer Experience Enterprise 69

Userpilot

AUGUST 30, 2023

Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. In-app knowledge base with Userpilot.

Customer Experience 86

Customer Experience Onboarding KPIs User Testing Customer Feedback 86

Userpilot

NOVEMBER 29, 2022

– Create an in-app help center to educate and support customers. This helps maintain a healthy business and increase customer lifetime value. To reduce involuntary churn, you can proactively reach out to users in-app and alert them about their payment or account status. What are the different types of churn?

Data Visualization 97

Data Visualization Customer Feedback User Testing Customer Experience 97

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service. You should consider them as potential reasons for churns and take proactive measures against them.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

Userpilot

MARCH 31, 2023

To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization. Monitoring the churn rate monthly helps you identify when to intervene with churn prevention strategies. This will help you better understand the churn drivers in your company.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

JANUARY 3, 2023

Identifying churn helps to: Improve retention and increase your base of loyal customers. Proactively act on data sources to reduce churn. Proactively monitor customer satisfaction. Identifying churn risk helps you prevent customer attrition due to factors under your control. Proactively monitor customer satisfaction.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Gainsight

JULY 25, 2023

this first blog post is where you’ll want to start. This blog post emphasizes the role of product leaders in enhancing the digital user experience. Digital User Journeys: Driving Product Experience If you’re asking yourself ‘what is a digital journey?’

Customer Experience 52

Customer Experience Customer Feedback Data Visualization Analytic Tools 52

Intercom, Inc.

MARCH 25, 2020

We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing. Only proactively communicate with your most active customers.

Inbound 160

Inbound User Testing Customer Feedback Messaging 160

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Create an in-app help center to provide proactive support.

Reporting Tools 96

Reporting Tools Feedback Software Customer Experience User Testing 96

Userpilot

JUNE 8, 2023

Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience. You should collect and leverage event data to help users reach activation. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Events 84

The Product Coalition

DECEMBER 21, 2021

COVID hasn’t helped things with International border closures limiting the immigration of experienced Product Managers. Help them find training opportunities (internal or external). Give feedback often, seek out teachable moments, provide support and help uplift others. Read books and blogs, attend conferences and meetups.

Product Management 168

Product Management Product Manager Weak Development Team Management 168

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Artificial intelligence can help you translate your product ‘s content to remove language barriers and use localization to improve communication.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

JULY 31, 2023

Anticipate customer needs and offer proactive help with tooltips. Use interactive walkthroughs to improve feature adoption and drive value When users engage with a feature for the first time, hand-hold them and trigger an interactive walkthrough to help them learn by doing and gain value from a feature immediately.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

MARCH 25, 2024

Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. Book a demo now to learn how Userpilot helps you collect feedback data and analyze the sentiments behind it. This allows you to proactively address issues as they arise.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Reporting Tools 91

Userpilot

JANUARY 9, 2023

How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Personalization strategies help improve customer value and boost loyal customers. Launch interactive walkthroughs and checklists to help users attain activation faster. Let’s begin!

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Proactive customer engagement strategy with the help of chat widget 3. A boon for proactive check-ins, especially for high ACV customers.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

JULY 13, 2023

Measuring a company’s growth helps you understand how much you progressed and where you stand. You can book a Userpilot demo to see how to measure growth of a company and take proactive measures to improve it. Calculating it helps you comprehensively understand how effective your retention strategies are.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 89

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Build a fully-loaded resource center with video tutorials , webinars, and help articles. In SaaS, exceptional customer service equals proactive support.

User Testing 93

User Testing Customer Experience Customer Feedback Feedback Software 93

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Proactive support with Intercom. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post'].

Artificial Inteligence 223

Artificial Inteligence Feedback Software Data Visualization Customer Feedback 223

Userpilot

JULY 24, 2023

Proactive Campaigns is a Zendesk integration for sending bulk emails and surveys. You’re probably going to need the help of your dev team with that, but here’s a rough guide of what to do: Create an API token in Zendesk. TypeGenie is an AI-powered writing assistant that autocompletes repetitive content in customer service responses.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Feedback Software 78

Userpilot

JULY 21, 2022

You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. That’s why we made this guide, so you can learn and provide excellent customer service that actually helps your customers. In contrast, customer service offers proactive support and reactive service.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Userpilot

MAY 30, 2023

In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback. TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product. Book a demo to learn more today!

User Testing 91

User Testing Product Research Customer Feedback Feedback Software 91

Userpilot

JULY 17, 2023

After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. TL;DR In addition to improving the customer experience , data analytics can help you identify patterns, uncover preferences, improve satisfaction, increase lifetime value , and boost customer retention.

Data Visualization 94

Data Visualization Customer Experience Analytic Tools Customer Feedback 94

Userpilot

OCTOBER 11, 2022

This post helps you determine the key reasons for customer dissatisfaction in your business. Use in-app help to remove friction and improve customer onboarding. Take a proactive approach to proactively guide your customers. Be proactive in identifying product issues to reduce customer churn.

Customer Feedback 92

Customer Feedback Feedback Software Customer Experience User Testing 92

Gocious Blog

FEBRUARY 9, 2023

Product roadmaps help to outline the product development process and plan proactively for the future. With new technologies on the horizon, product releases must be coordinated to meet the needs of the consumer, and product features redesigned to create innovative automotive options.

Automotive 80

Automotive Roadmap Strategy Technology 80

eG Innovations

MARCH 14, 2023

Cloud Outages do Happen Over the past few months, I’ve written a couple of blogs analyzing significant Azure outages that affected multiple services. See Service and Help Desk Automation Strategies | eG Innovations or Integration with multiple ITSM tools at the same time (eginnovations.com) for more details.

Analytic Tools 52

Analytic Tools Data Visualization Enterprise Customer Experience 52

Userpilot

OCTOBER 4, 2022

Customer retention is taking proactive steps to engage customers and make them love your product so they’ll keep renewing their subscriptions. Why every SaaS business should be interested in retaining customers: it’s cheaper than acquisition, increases loyalty & customer lifetime value, and helps to increase your revenue.

Feedback Software 90

Feedback Software Customer Experience Customer Feedback Data Visualization 90

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. Let’s begin!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

APRIL 6, 2023

TL;DR AI tools can help CSMs become more efficient and productive by automating mundane tasks of little value. Using AI can help you unlock more insights into the behavior of your customers and create more personalized experiences. And that’s precisely what workflow automation and AI tools can help with.

Data Visualization 93

Data Visualization Analytic Tools Research Software Customer Experience 93