Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

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Product Talk

OCTOBER 11, 2023

Tweet This There are five types of assumptions that product teams tend to make: desirability, feasibility, usability, viability, and ethical. To help us see our own assumptions, it helps to think about the types of assumptions that product teams tend to make. It’s a bit like asking a fish about water.

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Feedback Software User Testing Technical Review Product Research 274

Intercom, Inc.

DECEMBER 28, 2022

We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. P.S. Keen to get ahead of the competition in 2023? Intercom’s product principles: A series exploring the beliefs that shape what and how we build.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Department of Product

JANUARY 17, 2023

Alternative Product Business Models The rise of the microsubscription and more as an alternatves to ad funded models The world, as always, is changing – and keeping on top of trends that matter to product teams is an essential part of succeeding in building winning products. Google Drive – $2.99

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Reporting Tools User Testing Customer Experience Product Research 52

Product Talk

AUGUST 16, 2023

It’s no secret that Product Talk is built on the foundation of continuous discovery. Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery. You can submit your story here.

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Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

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Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Book the demo!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. The common thread between these three approaches is the product experience.” Product Experience . What Is Product Education?

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Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

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Positioning Feedback Software Product Management Product Manager 52

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. Userpilot can help you implement effective customer acquisition strategies to drive sustainable growth. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

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Analytic Tools Research Software Feedback Software Customer Experience 104

Business of Software Conference

NOVEMBER 2, 2022

I decided a 9 – 12 hour drive from Ontario to Boston might be a better first step than a flight. Tiffani Bova ’s “Growth is a Thinking Game” helped put me deeper into our client’s shoes with insights into their growth struggles and how that affects them, and their product quality. So, that’s what I did! I absolutely cannot wait!

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Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

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Analytic Tools Data Visualization User Testing Reporting Tools 101

The Product Coalition

JULY 2, 2023

A successful product can only work if people actually buy it. But too many product leaders focus on the product itself and not on what makes it sell. As product leaders you cannot ignore the full customer journey to make sure it makes sense. I’m sure you know this quote and see it a lot in product management.

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User Testing Customer Experience Product Strategy UX 108

Userpilot

JULY 11, 2023

Best customer experience videos in user onboarding If you work in customer success and product marketing, learning about user onboarding is an essential part of your job. Improving interactivity with the product. Minimizing the time it takes to reach the activation stage with in-app guidance. Offering self-service support.

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Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

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Analytic Tools Feedback Software Research Software Reporting Tools 95

The Product Coalition

DECEMBER 27, 2022

This blog will be sharing some of the most informative and interesting development of web3’s favorite NFT marketplace. Must-have attributes for a sustainable NFT Marketplace Development With all the established information about the NFT trading platforms infrastructure, the driving force of the platform is its features.

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Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

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Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible. Why should product teams build goal-oriented onboarding flows? Product managers are busy people.

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Analytic Tools Feedback Software Onboarding KPIs User Testing 85

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? TL;DR Growth analytics looks at each pillar of growth and chooses the metrics that dictate product growth and revenue. Growth analytics and product analytics go hand-in-hand but are different.

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Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Artificial intelligence can help you translate your product ‘s content to remove language barriers and use localization to improve communication.

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Userpilot

JANUARY 12, 2023

An engaged user is someone who actively uses your product to solve their problems. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. Calculating product stickiness.

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Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Lenny Rachitsky

FEBRUARY 13, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Q: How do I figure out how to price my product? It can drive enormous sustained growth (quickly) and often takes very little product work, yet is rarely prioritized or even discussed within product teams.

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Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools.

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Gainsight

DECEMBER 15, 2023

Learn more in our blog, Customer Success Teams, It’s Time to Take Credit for Expansion Revenue. In our recent study The State of AI in CS, 2023 , we found that an overwhelming majority of respondents ( 79%) believe AI will only automate repetitive tasks. But don’t worry, this is a good thing. Learn More Want to learn more?

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Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? Product managers and product leaders should have an inherent sense of what’s valuable to customers. Value A business or a product isn’t really a business or a product unless it does something valuable.

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Feedback Software Customer Experience User Testing Customer Feedback 52

The Product Coalition

MARCH 8, 2023

We will also discuss the importance of fine-tuning the API for specific use cases and how product managers can lead the way in incorporating this cutting-edge technology into their applications. Is there a restaurant within 5 mins drive where I can pick up fresh donuts? Let’s dive in! Is there a coupon?

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The Product Manager Coach Blog

MAY 23, 2023

As product managers, we should be no different. I’ve been in your shoes, navigating the complex maze of product management, and trust me, a treasure trove of wisdom awaits you in books. So, I’ve rolled up my sleeves and curated a summer reading list that every product manager ought to dig into. Ready for a deep dive?

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Books Product Management Product Manager Customer Experience 40

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. What is product adoption? Why should you measure product adoption?

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Userpilot

APRIL 6, 2023

TL;DR AI tools can help CSMs become more efficient and productive by automating mundane tasks of little value. Customer success is all about building lasting relationships with your customers by helping them get the most value out of your product or service as quickly and effortlessly as possible.

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Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

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Usersnap

JULY 26, 2023

3M: Innovating relevant products and services that address customer pain points 5. It’s no longer about just selling a product or service but rather about offering a holistic experience that speaks directly to the customer’s needs and expectations. Asana: Anticipating and meeting customers’ ever-evolving needs 3.

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Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. Well, monetizing your product is a pretty complex topic and many companies, in fear of going down a rabbit hole, tend to keep their distance from adapting and changing their prices.

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Product Research User Testing Research Software Feedback Software 52

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. What is product data analytics?

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 66

Userpilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Userpilot Userpilot is a growth platform for web-based digital products.

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Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Average salary: $151,254/yr. Average salary: $111,208/yr.

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Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? Loyalty analytics show how likely your customers are to recommend your product to others. You can also find out what features users engage with the most and what benefits they gain from your product by understanding user behavior patterns.

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Userpilot

JUNE 19, 2023

TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Acquisition cohorts divide users based on when they started using the product. Tracking product usage of retained users over time enables teams to identify successful user behaviors. Let’s look into them in detail.

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