Mironov Consulting

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. To entice those customers to come in-store requires there to be something worth coming in for.

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Blog Data Visualization Customer Experience Software Review 83

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

Research Software 91

Research Software Feedback Software User Testing Reporting Tools 91

Intercom, Inc.

AUGUST 3, 2022

They evolved and were iterated on over years of reflecting and learning from our own successes and failures, of us trying to encode them so that we could create a predictable, repeatable R&D culture. The goal was simple: to help us repeat successes and avoid repeating mistakes. And that they did.

User Testing 118

User Testing Framework Product Research Engineering 118

Mixpanel

AUGUST 31, 2022

When a product doesn’t have good customer retention, it’s like working with a leaky bucket. Without existing customers coming back to your product, sustainable growth and revenue become much harder. Even more, a satisfied customer who continues to use your product is more likely to recommend it to others. Churn rate.

Data Visualization 110

Data Visualization Customer Feedback Customer Experience User Testing 110

Userpilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Customer Feedback 97

Customer Feedback Customer Experience User Testing Analytic Tools 97

Business of Software Conference

OCTOBER 23, 2019

How does your company’s product provide a solution for the pain points of your target customers and how do you talk about it through the sales cycle? The post Guest Blog Post: Four Quick Takeaways From #BoS2019 appeared first on Business of Software USA. Join the smart people who get BoS updates. Unsubscribe anytime.

Blog 45

Blog User Friction Customer Experience Events 45

Product Management University

MAY 1, 2020

The key to becoming a great business problem solver is the ability to distinguish customer problems from customer outcomes or goals. Customers say things like, “ One of our biggest problems is that we don’t get enough repeat business from existing customers.” Here’s what I mean.

Customer Experience 200

Customer Experience Webinar User Experience Definition 200

Userpilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

The Accidental Product Manager

DECEMBER 6, 2021

The chase is on for customers who will order repeatedly. However, there is a fundamental problem that they are all dealing with: their customers are not turning into repeat customers. The Problem With Food Delivery Customers. They need high-frequency customers who order from them repeatedly.

Customer Experience 65

Customer Experience Product Management Product Manager Airlines 65

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Customer retention will be harder to improve. You won’t be able to engage customers with your product. For all these reasons, we’ve built this guide on how to drive stickiness and use it to improve customer loyalty.

Research Software 96

Research Software Feedback Software Customer Experience User Testing 96

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What are the characteristics of loyal customers?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. What is customer retention?

Product Research 84

Product Research Onboarding KPIs Customer Experience Data Visualization 84

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. Then, fix these issues to improve the customer experience.

Customer Experience 82

Customer Experience User Testing Feedback Software Customer Feedback 82

Userpilot

APRIL 14, 2022

If you’ve been looking for ways to increase your customer retention, you’re in the right place. In this article, we talk about: Customer retention rate and what it means for your business. How to achieve high customer retention rates, and. With a high CRR, you have more money to spend on customer acquisition.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Andrew Chen

FEBRUARY 26, 2024

I had previously worked in online ads, with customers from WSJ, CBS, MySpace, etc, and had even gotten a patent filed on ad targeting (yes, US7747676B1). Why blogging/writing is so helpful In the first year, I learned the importance of writing things down. Thank you!) In later years, I added a dash of advising and investing.

User Testing 123

User Testing Customer Experience Blog Events 123

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Customers now expect to gain points and achieve milestones for purchases made through apps.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

Product Talk

FEBRUARY 7, 2024

After reading Continuous Discovery Habits and the Product Talk blog, she started to raise awareness and get buy-in from top management (in order to secure funding for the Master Class). They were quick to interview customers, story map solutions, and identify assumptions, but she saw less rigor in other areas.

Product Research 233

Product Research Reporting Tools User Testing Research Software 233

Lenny Rachitsky

FEBRUARY 4, 2024

— Megan Cook is the head of product for Atlassian’s Jira software, which is used by 75% of Fortune 500 companies, has over 125,000 customers globally, over 15 different products, and is by far the most popular project management tool in the world. Simplify security. Listen now on Apple , Spotify , Overcast , and YouTube.

Research Software 65

Research Software Feedback Software Product Research User Testing 65

AB Tasty

FEBRUARY 22, 2024

5 Pillars to Reshape Customer Experience In the ever-evolving landscape of fashion and e-commerce, digital innovation has become a driving force behind transforming the customer experience. The Mobile Customer: Shopping on the Go The mobile customer has become a dominant force in the fashion industry.

User Testing 52

User Testing Data Visualization Analytic Tools Feedback Software 52

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Know your customers and how they decide. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post'].

Artificial Inteligence 223

Artificial Inteligence Feedback Software Data Visualization Customer Feedback 223

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

OCTOBER 21, 2022

Customer confidence isn’t just a way to close sales more easily. It’s also the foundation to: Build customer loyalty. Attract good-fit customers. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Gocious Blog

AUGUST 15, 2023

Every company that has developed a product their customer loves wants to repeat the same success. It feels good to know your market and deliver value. Some product teams think about long-term success and put plans in place from the initial design. They know that if their product is successful, they’ll want to create other versions.

Development 80

Development Marketing Roadmap Product Management 80

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Delight customers. What is customer retention?

Feedback Software 93

Feedback Software Data Visualization Customer Communications Customer Experience 93

ProductPlan

FEBRUARY 3, 2022

But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers. Working closely with support and sales to improve the customer experience. Improve the Customer Experience.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

Andrew Chen

JANUARY 3, 2024

but am proud of what I published… Blog posts from 2023 How to design a referral program. A lot of companies are dealing with reduced spending on marketing and growth, and many of their users/customers are less likely these days to engage with products. How I use AI when blogging and writing.

Books 86

Books ChatGPT Reporting Tools Research Software 86

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 90

Customer Experience Customer Feedback User Testing Data Visualization 90

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? Customer delight is consistently exceeding your customer’s expectations across the entire journey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Intercom, Inc.

APRIL 13, 2018

Upselling value to existing customers is key. On top of that, an existing customer already knows your flaws, and they have an opinion on whether or not you’re delivering. Rather than picking up the phone on a whim to see if your customer would be interested in a premium plan, leverage data from their account.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Userpilot

DECEMBER 16, 2021

The analysis of behavioral patterns is nothing more than extracting the essence of how our customers operate – or feel – while in contact with our digital product. While observing their emotions and experiences, we look for repeatability. And since there is repeatability, there is a place for its automation. Why use REAL?

User Testing 97

User Testing Data Visualization Customer Experience Analytic Tools 97

Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 86